Kinugawa Onsen Sanraku 투숙객 리뷰 및 후기

(도치기현/기누가와 온천) [전체 49개 객실]
종합 점수
4.43
좋다 (136)
  • 객실 및 어메니티
    4.42
  • 시설・설비
    4.23
  • 접객・서비스
    4.55
  • 식사
    4.49
  • 온천・목욕
    4.46
  • 만족도
    4.45
  • 4.17
    香代ママ

    It was a little different from what I expected.

    The staff were very helpful, and both the Room and the large public bath were clean and comfortable. However, I felt disappointed with both the quantity and quality of the breakfast and dinner. It felt like the meals were simply served with a “Now eat!” attitude. There was a group staying as well, so it was noisy in places like the large public bath.

  • 4.67
    栗原克代

    Room left wing

    It was great to have a large Room where we could enjoy our meals.

  • 4.83
    D.N.A.

    Very satisfied

    I was satisfied. All-inclusive stays are popular these days, but this was more than enough. The Room was spacious, and the food was delicious.

  • 4.50
    夏井川

    The meals are excellent.

    We stayed for a Multiple Night Stay. Overall, we were satisfied. 　The Room was spacious and felt very open. With three rooms, we could rest right away in the bedroom. However, choosing in-room dining was a mistake. We’re used to dining on chairs, so eating at a low table was tough... Next time we’ll reconsider. 　The service was also good. The Shuttle Service was arranged promptly, and the staff were polite and pleasant. That said, I think the attendant in charge of meals needs much more training. Simply being energetic does not equate to proper meal service support—especially when in-room or private-room dining is the standard. I do not want meals served by someone with long nails and nail art. Beyond appearance, I hope they will be taught the basics expected of food-service professionals, such as attentiveness and manners. 　As expected from Sanraku, the cuisine was excellent! Sanraku in Nasu is wonderful as well, but Kinugawa is just as impressive. The dishes were very creative and we were extremely satisfied. The only challenge (for us seniors) was that there was simply too much food (laugh). (All the more reason I’d like to see higher-quality service from the attendant—it’s a shame for those doing such great cooking.) 　It was also very helpful that towels are provided in the large public bath area at all times. Due to the Accommodation’s location, the open-air bath is semi-open-air, but it had a lovely atmosphere. 　Thank you for taking care of us. We will visit again.

  • 2.83
    ルルピピ

    Unfortunately.

    This was my third stay. I knew the building is old and still feels like the Showa era, but it didn’t feel well maintained—dirty windows, cobwebs, and overall cleaning seemed insufficient. In the past, the service and food were good, but this time some staff provided service more like a cheap budget Ryokan. In particular, there is a limited-time beer service at the post-bath lounge next to the large public bath, but the older female staff member there was terrible. Perhaps because we arrived close to closing time she was in a bad mood, but she was intimidating. Her manner of speaking was blunt: “How many?” “Beer is fine?” On top of that, even though we hadn’t finished drinking, she kept watching us as if she wanted to clear things away quickly. She did the same to other guests—collecting glasses immediately the moment they finished and set them down. The attitude was unbelievably unpleasant. The atmosphere was completely different from when we stayed three years ago. Dinner also felt poorly handled: sashimi and other items were already set on the table from the start, so raw fish had become lukewarm. The attendant wasn’t rude exactly, but every time a dish was served it came with “Here you go—sorry to keep you waiting,” making it feel like a cafeteria (laughs). I also felt the food quality had declined compared with before. Honestly, nothing stood out as delicious—everything was just average and tasted like something you can find anywhere. It made me wonder what this place’s concept is supposed to be. Is it aiming for upscale or mass-market? It feels confused about its direction. This may sound harsh, but there was no trace of what Sanraku used to be when it first opened. At this level, I won’t be returning.

  • 4.00
    hina68

    The building itself ...

    The building itself felt a bit old, but I was amazed by the unbelievably spacious Room. I was happy to find an expensive ReFa hair dryer in the Onsen changing area—my hair became so smooth. Right next to the Room was the famous Oni no Daikaidan staircase, and we could see the Kinugawa River from the Room, so the view was wonderful. The nori tsukudani served at dinner was very delicious and I wanted to buy it as a souvenir, but unfortunately it wasn’t for sale because it doesn’t keep well. All of the staff were extremely kind, and the foreign staff member who assisted us spoke fluent Japanese. They handled our luggage smoothly before check-in, and when we entered our Room our bags were already there—I was truly impressed by their excellent listening skills and attention to detail. After check-out, even in light rain, the driver provided Shuttle Service to the station and kindly dropped us off in front of a souvenir shop since we wanted to shop—this really helped us. With a typhoon approaching, we returned from Nikko to the Hotel by taxi, but they told us to call anytime as they could flexibly assist even at more distant stations where trains weren’t running. The service felt outstanding. Since we don’t have a car, this level of support was incredible, and I’d love to stay again if I have another chance.

  • 4.50
    catcatcat_9241

    A welcoming Accommodation with thoughtful staff who put you at ease

    We stayed for two nights. This was our second time visiting Kinugawa Onsen during the Obon holidays, following last year. We had passed by this Ryokan last year and said, “Next time, let’s stay here,” so we were excited to finally visit. I rated the room, Facility, and baths 4 stars because the aging of the building is noticeable, and the baths felt a bit small for the size of the Ryokan. That said, everything was clean, and having a standard room that’s over 70 m² is wonderful. I also love Accommodations where towels are available in the bath area for guests to use freely. As I had seen in other Reviews, all of the staff at this Ryokan are outstanding. They’re never overly familiar, yet still warm and approachable—truly comfortable service from everyone. During Obon they offered a rickshaw service; after we joined it, several staff members asked us things like “How was it?” and “Did you enjoy it?” I’m someone who enjoys those small conversations, so I happily chatted with them… Some even remembered my face and name during our two-night stay, which made me very happy. The rain was heavy, so after checkout I asked if we could wait in the lobby for a while. They kindly agreed, and once the rain eased up they drove us to the station. Many Accommodations have fixed Shuttle Service times, so their flexibility was incredibly helpful. The meals were delicious as well—breakfast was more than we could finish. Everything looked beautiful too; it was a feast for both eyes and taste. Rather than packing in lots of sightseeing, we prefer to relax at the Accommodation (honestly, even without sightseeing—just enjoying the Onsen baths and meals is enough), so a place where you can truly unwind is precious. The guests also seemed relatively calm overall. It feels less like “kids/families very welcome!!” and more like a traditional quiet Onsen Ryokan that lets you relax (it’s not that there are no families with children; they just don’t seem to be their main target). The shampoo bar and complimentary trial amenities like CHANEL or Dior lotions were also lovely. It helped me feel elegant again. It’s not an easy price point to stay frequently… but it’s a wonderful Accommodation that makes me want to return. Thank you very much for taking care of us.

  • 4.83
    ペン

    This time, eight of ...

    This time, eight of us from three generations of our family stayed here (given my parents’ age, it may be their last trip). The Room wasn’t particularly new, but it was thoroughly cleaned and felt very comfortable. Also, perhaps from travel fatigue, my grandfather started having stomach trouble, so we suddenly asked for rice porridge for breakfast. They kindly agreed and prepared it for us. Thanks to that, he finished the porridge completely, and the rest of our trip went smoothly. We are truly grateful for the staff’s warm and thoughtful care.

  • 5.00
    lexusgshk

    Decoy Pin

    The meals were absolutely delicious. Both the presentation and flavor were on par with, if not better than, a high-end traditional Japanese restaurant. I would definitely like to stay here again.

  • 4.67
    ゲスト

    We traveled with our...

    We traveled with our nearly 2-year-old daughter, and the Room was spacious, so she could move around freely and seemed to have a great time. The meals were generous in portion and very delicious. There were also plenty of bath amenities, which we really appreciated.

  • 5.00
    午後のお昼寝

    The meals were absolutely delicious.

    All of the staff were very friendly and provided attentive hospitality. The dishes were beautifully presented and delicious, making our trip truly wonderful.

  • 4.83
    オリーブアイランド

    Breakfast and dinner served in your private room, with calm, exceptional hospitality that makes each encounter truly special.

    We stayed as a group of five in three Japanese-style Rooms. Not only did we have three Rooms, but there was also a window-side floor area, so it was very spacious and comfortable. Having the Rooms separated was also very helpful for a three-generation stay. Meals were served in a separate dining Room, but it was on the same floor, so we didn’t need to take the elevator down to the second floor. It felt private and relaxing. Of course, since it was a separate Room, there was also a washbasin and toilet inside for private use. The food and the proprietress’s hospitality were unforgettable—a truly wonderful once-in-a-lifetime encounter. I also noticed that the Onsen in the large public bath had high-end hair dryers installed. In addition, we didn’t need to bring towels from our Room; towels were freely available in the changing area, which made us feel this is truly an excellent Hotel. The women in our group appreciated being able to choose their yukata and said the bath amenities were plentiful and excellent. We arrived by car, and when we parked in front of the Hotel lobby, the staff helped with our luggage and took care of parking arrangements for our car as well—this was truly helpful for a three-generation trip. It was our first time staying at Sanraku, and it was so good that we decided to stay at Kyoto Sanraku again when we visit Kyoto next month. We would also like to return to Sanraku at Kinugawa Onsen. Thank you very much for helping us create wonderful once-in-a-lifetime memories across three generations.

  • 4.83
    Ochan 2026

    In-room dining service is the best.

    First, the Shuttle Service by car was courteous, and they even took us to an additional starting point for the river rafting. Both dinner and breakfast were served in a separate Room. One attendant looked after us throughout, which we really appreciated. Dinner was a full-course Japanese meal; the salt-grilled ayu was especially delicious and memorable. The Room had both Japanese- and Western-style spaces, so we could relax on the tatami and also sleep comfortably in the bed. The view overlooking the Kinugawa River from the balcony was spectacular. The bath facilities—with large and small tubs, an open-air bath, and a sauna—were also very relaxing. One disappointment was that the balcony did not seem to be thoroughly cleaned.

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  • 5.00
    lin

    Everything is fine, thank you.

  • 4.83
    riiyum

    Relax and unwind.

    This was a wonderful Accommodation that blends the atmosphere of a traditional Onsen Ryokan with modern convenience. The meals in particular were outstanding in every way—taste, presentation, service, and the ambiance of the dining area. The only minor issue was that some Rooms had a faint smell of tobacco, but otherwise everything was excellent; I was able to relax and recharge and had a truly lovely time.

  • 4.67
    青葉台のmom

    The spacious lobby w...

    The spacious lobby was truly luxurious, and the attentive hospitality was soothing. The yuzu juice after the bath was delicious.

  • 3.83
    やっちゃん0728

    It feels like something is missing.

    We stayed as a couple at Sanraku in Kinugawa Onsen, hoping to relax, and chose it because of its great Reviews. When we called upon arriving at the station, they came to pick us up right away, which was a big help. The building was well cleaned throughout, and even though it is older, it felt comfortable and pleasant. Many of the staff were young, and everyone welcomed us with a smile—thank you very much. Our Room was so spacious that it felt almost too large for just the two of us, and we even talked about coming back next time with our children. The attendant at the dining area was also polite with a wonderful smile, so we were able to enjoy our meal cheerfully from start to finish. The bath water temperature was just right, and we could soak and relax. However, my husband said there were few amenities in the men’s large public bath, and he wished there had been something like hair lotion. The Room itself was spacious and nice, but the air conditioning didn’t work well; even on high it didn’t cool down much, so we had an uncomfortably warm night. Since it seems to be centralized air conditioning for the whole building—and I understand there are different preferences among guests—I suppose it can’t be helped, but I do wish it could have been a bit cooler. I do think this is a very pleasant Accommodation overall, but for some reason I didn’t quite feel “We must come back,” leaving me with an unsatisfied feeling. I wonder what was missing for me.

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  • 4.83
    ホカンス大好き家族

    Thank you for your support.

    We stayed as a group of three to celebrate my parents’ anniversary. The staff were courteous throughout, and their thoughtful hospitality made our stay very comfortable. We were also very satisfied with the breakfast and dinner, where we could enjoy a variety of dishes in small portions. The flavors were light and delicious. The commemorative photo taken at dinner made both of my parents very happy. We would love to stay again when we visit the Kinugawa area.

  • 5.00
    lin

    This is a wonderful Ryokan.

    Everything was great. Thank you for serving sea bream head at breakfast.

  • 5.00
    エミスギ

    Satisfied with the spaciousness and hospitality

    The Room was spacious, and we were able to relax comfortably. Meals were served in a large private dining room, which felt very private, and everything was delicious. The Onsen was very comfortable, including the sauna and the open-air bath.

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  • 5.00
    かずきくん

    Nasu is nice too, but...

    Kinugawa Sanraku is also wonderful. We enjoyed the spacious Room and delicious cuisine. It’s an Accommodation filled with outstanding hospitality that you wouldn’t expect from a large Ryokan, and the food is truly excellent. We take our usual route—traveling from Asakusa to Shimo-Imaichi on the Limited Express Liberty, then riding the steam locomotive to Kinugawa Onsen—but the scenery changes with the seasons, so it feels fresh every time. You can walk from the station, but it’s great that if you call, they can arrange a Shuttle Service pickup right away. It’s also great that you can move around without worrying about Shuttle Service bus schedules. Next time, we’d love to visit Kinugawa Onsen when it’s snowy.

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  • 5.00
    ももプヨ

    Sanraku was amazing.

    Three friends and I stayed here. From the warm welcome at the entrance, check-in with a bowl of matcha tea and a clear explanation of the facilities, guidance to our Room, exquisite breakfast and dinner served in the Room, beautifully presented and artistic cuisine, the tasteful Room setting, to the send-off at departure—every staff member greeted us with a smile and kind words. Everything was attentive and made for a truly comfortable trip. We are genuinely grateful. All three of us were very satisfied, and we would love to stay again. Just one thing: it suddenly felt like summer, so the Room was hot. When we opened the windows fully, we got bitten by mosquitoes during the night—but that’s part of the memories too.

  • 3.83
    ギングル

    Despite many positives, why doesn’t it feel satisfying?

    Positives: (1) Matcha service upon arrival (2) A glass of beer after the bath (3) Friendly, attentive front desk staff (4) The building is clean and well maintained, with thorough cleaning throughout However, I didn’t feel a strong sense of satisfaction or fulfillment after the trip. The meals were fine and safe overall, but not memorable. Dinner: The small appetizer bowls and dishes were ordinary. There was no standout dish that impressed me, so it felt like I was simply eating. The sashimi was a standard three-item assortment (you can get better at a seafood izakaya), and the tempura was only two items, which felt insufficient. Breakfast: The main grilled salmon was cold and felt quite disappointing. There were many small side dishes, but they were also ordinary. There was no natto, and I would have preferred a fried egg as well. Most critically, the miso soup tasted extremely weak with little to no dashi flavor—it wasn’t good. Even store-bought instant fresh miso soup tastes much better. Overall, I couldn’t feel the chef’s passion or commitment—perhaps they are exhausted, or perhaps costs have been cut due to rising prices? The bath area (partly outdoors; thermometer left broken) was clean and not bad, but compared with other Ryokan open-air baths it somehow felt lacking. In general, because the food didn’t move me and I couldn’t experience that special “escape from everyday life,” this trip felt unfulfilling aside from sightseeing. I apologize to the Ryokan for being blunt, but these are my honest impressions.

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  • 4.33
    ごましー

    We had a very satisfying stay!

    Although the building feels a bit dated, it is kept spotlessly clean throughout, and overall it was a very comfortable stay. We truly appreciated the thoughtful attention to detail and kind hospitality.

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  • 4.50
    よーこふみ

    I’d love to stay here again.

    It was a very good Hotel. All the staff were very friendly and helpful. The meals were delicious, and the explanations were clear and easy to understand. However, the hallway was cold. Other than that, everything was excellent. I would like to stay again!

  • 4.67
    lin

    A quiet, clean Ryokan. Thank you very much.

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  • 4.83
    おんせんめぐりっこ

    We had a comfortable stay.

    The meals and service were excellent! I was happy with the special cosmetics. The bath was clean, and I’d love to stay again.

  • 4.83
    カオチャング

    A Long-Awaited Visit to Kinugawa Onsen

    This was my first train trip considering the snow, and I appreciated the hotel's shuttle service to the station, the late check-out aligned with the train schedule, the very spacious room, and the beauty of the tableware and delicate cuisine. I was very satisfied. It has become one of the hotels I want to visit again. Thank you very much.

  • 5.00
    鳳天猛父

    An Accommodation for a Long-lasting Relationship

    A spacious indoor bath with just the right temperature allows you to relax and rejuvenate both body and mind. The meticulously prepared kaiseki cuisine, accompanied by an elegantly written menu, delights your taste buds and eyes every time. The souvenir corner offers a carefully curated selection that tempts you to shop more than planned. From the warm welcome to the heartfelt farewell, the spirit of hospitality shines through. While we usually search for accommodations on IKYU after deciding on our destination, this place is an exception. My spouse and I embark on our journey specifically to stay at Sanraku.

  • 4.00
    はる@まー

    Thank you for your kind support.

    As mentioned in the Review, the overall service was excellent. However, one point: The website stated "Meals guaranteed in a private room!" which was a key factor in making the Reservation. However, upon arrival, we were informed that it would be separated by a roll curtain. When we asked the staff, they mentioned that such details were not written on their end. In conclusion, we were accommodated with a semi-private room and appreciated the consideration. Was this an error or miscommunication from IKYU? The cause remains unclear. Since this happened at the entrance, although the Room and bath were great, it left us feeling slightly uncertain. The person who provided Shuttle Service on our way back was very pleasant—thank you so much!

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