The Windsor Hotel TOYA Vignette Collection

The hospitality of all staff, starting with the front desk team, was outstanding.I have stayed at many Hotels, and this was the highest level of hospitality I have ever experienced.

This was a Hotel I had always wanted to stay at when visiting Hokkaido. We were all looking forward to it as a family, but our flight was unexpectedly delayed... We had planned to relax and take our time, but we ended up arriving much later than expected. Although we were disappointed, the Hotel staff kindly accommodated us by adjusting various arrangements and welcoming us warmly, which made us very happy. The views from the Hotel were also wonderful everywhere—at the lobby, entrance, baths, and our Room on the Lake Toya side—and it was amazing to watch how the scenery changed throughout the day. The meals were beautifully presented and delicious, and we truly felt like we were living in a dream. We apologize for any inconvenience we may have caused during this stay, but we made unforgettable memories. Thank you very much.