Izu Imaihama Tokyu Hotel 투숙객 리뷰 및 후기

(시즈오카현/이즈·이마이하마 온천) [전체 134개 객실]
종합 점수
4.43
좋다 (127)
  • 객실 및 어메니티
    4.42
  • 시설・설비
    4.43
  • 접객・서비스
    4.46
  • 식사
    4.44
  • 온천・목욕
    4.34
  • 만족도
    4.52
4.50
サフィール踊り子

We stayed at this Ho...

We stayed at this Hotel for the first time, looking for a place where children could enjoy both the sea and the pool, and it was a wonderful experience. Thank you very much. The atmosphere was like that of a Hawaiian Hotel, and everything, including the Room and Facility, was clean and very comfortable. The pool and book café space were perfect for relaxing. The balloon art and coasters at night were also enjoyable with our child. However, the only disappointment was the dining experience. It was unfortunate that guests having course meals and those having buffets were seated in the same area. We wanted to dine quietly, so if separate rooms are not possible, it would have been better to at least divide seating with partitions or similar measures. Because it felt noisy and unsettled, we couldn't fully enjoy our meal as much as we hoped to. Additionally, regarding children's menus, smaller portions would be fine if they featured more local ingredients—it would be greatly appreciated!

  • 객실 및 어메니티5
  • 시설・설비5
  • 접객・서비스5
  • 식사3
  • 온천・목욕4
  • 만족도5
  • 2025. 8. 29.~
  • 2명 1개
  • 【Non-Smoking】Standard Hollywood Twin (3rd to 6th Floor)
  • 조식 및 석식 포함

시설에서의 답장

Thank you very much for staying at Izu Imaihama Tokyu Hotel. We are delighted to hear that you had a pleasant stay with us. We sincerely appreciate your kind words about the hotel's atmosphere and cleanliness. We will continue to strive daily without becoming complacent with the compliments we have received. Regarding your dining experience, we deeply apologize for not meeting your expectations and turning what should have been an enjoyable meal into a disappointing one. We take your valuable feedback seriously, will share it with the relevant departments, and work on making improvements. Our entire staff will continue to make efforts to provide enjoyable dining experiences for our guests in the future. We look forward to welcoming you back again soon. Thank you for sharing your thoughts. Izu Imaihama Tokyu Hotel General Manager

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