Hotel New Otani Hakata

Thank you very much for upgrading our room during our recent stay.We also sincerely appreciate that you allowed us to extend our stay despite being fully booked.I was truly in trouble when an unexpected remote meeting came up in an unfamiliar place, but thanks to your help I was able to attend the meeting without any issues and felt relieved.All of the breakfast dishes were delicious, and the buffet offers a wide variety, making it one of the highlights of staying here.Thank you for taking such good care of us.

I stayed at Hotel New Otani Hakata.The building’s exterior has a sense of history, but the interiors and guest rooms have been renovated, creating a calm atmosphere where I could relax comfortably. On the other hand, some areas around the bathroom and plumbing did feel a bit dated.Even so, the hospitality was exactly what you would expect from New Otani—excellent. The staff were consistently polite, attentive, and thoughtful throughout my stay, which made it truly pleasant.Cleanliness in both the hotel and the room was impeccable, and breakfast was delicious with a very satisfying selection. More than just modern facilities, I felt that the long-established service quality and attention to detail are this hotel’s greatest strengths.Staff service, cleanliness, and breakfast were all perfect. While there were a few signs of age in places, they were more than outweighed by the reassurance and high-quality service—an outstanding stay that reminded me once again why New Otani is so highly regarded.