Hotel Emisia Sapporo 투숙객 리뷰 및 후기

(홋카이도/신삿포로역 도보 2분) [전체 512개 객실]
종합 점수
4.22
좋다 (199)
  • 객실 및 어메니티
    4.26
  • 시설・설비
    4.13
  • 접객・서비스
    4.33
  • 식사
    4.43
  • 온천・목욕
    3.96
  • 만족도
    4.23
2.80
ezoteco

Multiple Night Stay guests, please note.

I stayed for two nights while visiting my hometown. As a local, I have used this Hotel for many years, including the restaurants, since it was the former Sheraton. Until now, I have chosen it with confidence as a Hotel that offers comfort above a Business Hotel level, and I appreciate how well the property has been kept—so clean that it hardly feels like a 30-year-old building. This time, however, due to SDGs initiatives, housekeeping was not provided for Multiple Night Stay guests until the third consecutive night. Instead, we were asked to place our trash bin and used towels in a basket outside the Room and then collect replenished towels ourselves. I understand the intentions behind staff shortages and environmental considerations, but the service has been simplified too much, and honestly it significantly reduced the sense of comfort as a Hotel. Having no cleaning at all even on a short stay felt worse than a Business Hotel. Also, although maintenance is clearly done with care, I think the guest Rooms are due for a major renovation soon. As someone who has supported this place for years as a local resident, I want it to be a Hotel I can confidently recommend to others—but considering both this operating policy and the condition of the Rooms, unfortunately I do not plan to stay again next time.

  • 객실 및 어메니티3
  • 시설・설비3
  • 접객・서비스2
  • 식사-
  • 온천・목욕4
  • 만족도2
  • 2026. 8. 9.~
  • 2명 1개
  • [Non-Smoking] High-Floor Corner Twin (18th–25th Floors)
  • 식사 불포함

시설에서의 답장

Thank you very much for staying at Hotel Emisia Sapporo as always. As you mentioned, from an SDGs perspective and out of consideration for the environment, for guests on a Multiple Night Stay we do not provide room cleaning for up to three nights; instead, we only replace towels and amenities and collect trash. However, if you would like full cleaning service, we will be happy to arrange it upon request made by the day before. There is no additional charge, so please let our staff know your preference at check-in or by calling the front desk from your room. We are truly delighted to hear your kind comment that “the interior is kept so clean that it’s hard to believe the building is 30 years old.” Even as the property ages, our entire team remains committed to maintaining safety and cleanliness so that you can enjoy a comfortable stay. We also renovated our spa last year, and we plan to continue making improvements and renovations throughout the building in the future. We will keep working to strengthen our environmental initiatives and enhance our services, and we look forward to welcoming you again soon. Hotel Emisia Sapporo Accommodation Department Nagano

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