The Yokohama Bay Hotel Tokyu 투숙객 리뷰 및 후기

(가나가와현/요코하마・미나토미라이) [전체 480개 객실]
종합 점수
4.55
훌륭하다 (673)
  • 객실 및 어메니티
    4.58
  • 시설・설비
    4.57
  • 접객・서비스
    4.61
  • 식사
    4.49
  • 온천・목욕
    4.43
  • 만족도
    4.58
3.67
HITOMIK

The view was wonderful.

We were able to stay on the club floor with a same-day upgrade (club lounge not available). The view bath had the Cosmo Clock right in front of us, and the night view was wonderful. For meals, we had buffet breakfast and dinner at Tosca. The food was tasty, but I would have liked a bit more variety for both breakfast and dinner—it felt limited for a buffet. The plumbing was a little disappointing. The water pressure seemed low: the sink water didn’t come out right away, and the shower also felt somewhat weak. The shower room is designed so that drainage flows toward the area in front of the bath. Without realizing this, I placed the bath mat in front of the bath before using the shower, and it became soaked and unusable. Other than that, the Room was spacious and relaxing. The water from the dispenser was very good. However, since the refill bottle doesn’t fit in the refrigerator, having to go fill up cold water each time is something I’d like you to consider.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스5
  • 식사4
  • 온천・목욕2
  • 만족도4
  • 2026. 5. 18.~
  • 3명 1개
  • Yokohama Floor LUX Triple Room with Park View (Non-Smoking)
  • 조식 포함

시설에서의 답장

Thank you very much for staying at Yokohama Bay Hotel Tokyu. We also sincerely appreciate you taking the time to share your feedback about your stay. We are delighted to hear that you fully enjoyed the night view from your high-floor Room with a view bath. Regarding the buffet at Cafe Tosca, while we are grateful for your compliments on the taste, we sincerely apologize that you felt the selection was not sufficient. We will share your comments with our culinary team and use them as a reference when planning future menus. We also deeply apologize for any inconvenience caused by issues with the bathroom Facility. We are truly sorry for the inconvenience regarding the washbasin area, shower, and drainage. We will work diligently on inspections and improvements. Although there may have been areas where we fell short, we will continue striving to provide each guest with a comfortable stay. All of us look forward to welcoming you again.

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