Grand Hyatt Fukuoka 투숙객 리뷰 및 후기

(후쿠오카현/캐널시티 하카타) [전체 378개 객실]
종합 점수
4.11
(34)
  • 객실 및 어메니티
    4.12
  • 시설・설비
    4.03
  • 접객・서비스
    4.18
  • 식사
    4.36
  • 온천・목욕
    3.94
  • 만족도
    4.06
4.50
紅茶派

Thank you for your patronage.

It was my first stay in a while. I visited by car, but the doorman did not greet me or anything, and only after I said, "I'm staying..." was I finally guided to the parking lot. The response from the front desk was good, but I was concerned about the staff with dyed hair and long nails with character designs. The room was spacious and comfortable, but I got the impression that cleaning was not thorough, as there was dust on the fan and in the corners. It would have been nice to have information on the types of coffee provided, as I wanted to have decaf. Also, the water in the bath drained very slowly. Aging might be inevitable, but compared to last time, it was disappointing. The location is excellent. Thank you for your hospitality.

  • 객실 및 어메니티4
  • 시설・설비5
  • 접객・서비스3
  • 식사5
  • 온천・목욕5
  • 만족도5
  • 2024. 11. 8.~
  • 3명 1개
  • Grand Deluxe Twin (Non-Smoking)
  • 식사 불포함

시설에서의 답장

Dear Mr./Ms. Koucha-ha, Thank you very much for staying at the Grand Hyatt Fukuoka. We sincerely apologize for the many aspects of your stay that did not meet your expectations and caused inconvenience. We take your feedback seriously and will work on improvements in the future. Grand Hyatt Fukuoka

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