그랜드 닛코 도쿄 다이바

The service isn’t bad, but the value for money is not great.

First time staying here. I arrived well before check-in, so I had lunch at the café. I ordered pasta and coffee. I thought I was only ordering coffee after the meal, but it came with a set soup and salad, which was a great deal. However, the chilled pasta had hardened and was extremely difficult to serve. Even trying to take a small portion, it tangled up and about one-third came with it. The flavor also lacked contrast, which was disappointing. No coffee refills. Check-in was smooth as staff spoke to me right away, but I was surprised there was no escort to my Room. The Room honestly felt old. It gave the impression that damage on the furniture had simply been painted over. It didn’t feel like items were carefully maintained and used. The bathroom shower diverter was hard to understand, so I hesitated for a moment. Two towels each felt a bit few for women. They were also thin. At this price range I expected bathrobes, but there weren’t any, and I regretted not bringing loungewear. Amenities were sufficient. The view from the Room was excellent as expected—open and airy. The night view was beautiful. I also appreciated having plenty of complimentary bottled water. Usually it’s just two 500 ml bottles, but there were six! It’s also worth noting that in addition to coffee etc., there were LUPICIA teas and herbal teas. For dinner I had reserved a table in advance, but when I looked closely there was an Accommodation-guest-only course discount. When I asked, they said it applied even for one person—2,000 yen off is a good deal. The food tasted fairly standard. If I come again, I might try ordering à la carte instead. I had some drinks; compared with Hotels in central Tokyo they were slightly cheaper. When I ordered beer first they almost took away the menu—I asked them to leave it since I planned to drink more. Maybe part-time staff? The younger staff seemed a bit awkward—but earnest. Checkout is at 11:00, which feels a little early. Since the lunch restaurant opens at 11:30, you have time to kill—and that’s when you notice how small the lobby is. It’s a fairly large Hotel overall, but there aren’t many places to sit. The front desk is close too, so it feels slightly uncomfortable. Lunch… wasn’t great either. Various things happened afterward as well, but since they’re specific issues I'll refrain from mentioning them here. That said, I was surprised to be told that Reservations made through IKYU do not receive any parking discount service. Hopefully that was some kind of mistake. Honestly speaking، compared with similarly priced Hotels in central Tokyo، usability and service tend to be better—maybe this is simply categorized differently as an urban resort? The location is good though، so if given another chance I'd like to stay again.