힐튼 도쿄 베이 투숙객 리뷰 및 후기
- 객실 및 어메니티4.22
- 시설・설비4.32
- 접객・서비스4.40
- 식사4.12
- 온천・목욕3.74
- 만족도4.12
High parking fees
Although I stayed for two nights, I was charged a high parking fee consisting of one night’s rate plus an additional surcharge. It seems the front desk staff may have entered the parking ticket incorrectly at check-in (for one night only).
- 객실 및 어메니티4
- 시설・설비3
- 접객・서비스2
- 식사3
- 온천・목욕2
- 만족도1
- 2026. 4. 5.～
- 4명 1개
- Happy Magic Room, 40 m², Non-Smoking (Recommended for Families)
- 조식 포함
시설에서의 답장
Dear Mr./Ms. Ganchan, We sincerely apologize for the concern and inconvenience caused regarding the parking fee. As our Duty Manager has just contacted you and explained, we have confirmed that this was due to an error on our part. Please accept our heartfelt apologies. We will promptly proceed with the refund process. Thank you very much for your understanding despite the trouble caused. To prevent this from happening again, we will strengthen our verification procedures. This is entirely at our request, but we would be delighted to welcome you again should you have another opportunity to visit. Thank you very much for staying with us.