Okura Act City Hotel Hamamatsu 투숙객 리뷰 및 후기

(시즈오카현/하마마쓰) [전체 322개 객실]
종합 점수
4.44
좋다 (188)
  • 객실 및 어메니티
    4.52
  • 시설・설비
    4.37
  • 접객・서비스
    4.64
  • 식사
    4.41
  • 온천・목욕
    4.20
  • 만족도
    4.51
  • 5.00
    たばたばちゃん

    I stayed for the fir...

    I stayed for the first time on the day of a concert at Act City. Until now, I had only ever passed through Hamamatsu on the Shinkansen and had never gotten off, but I didn’t realize there was such a wonderful Hotel here. I really want to say it out loud: for this Accommodation Fee, the quality was unbelievably outstanding—truly the best. It really felt like the Okura brand. The view from my Room exceeded my expectations. Since it was on the 43rd floor, I could clearly see all the way to Enshu-nada. I could also see the Shinkansen directly below, and I’m sure my son would have been thrilled if we had come when he was little. (Even as an adult, I got excited and found myself watching for quite a while.) There were many types of coffee in the Room, three bottles of water, POLA amenities, a wonderfully fluffy bed, and separate pajama pieces. The lunch at Tohkalin (the seasonal chilled noodles were delicious), how tasty the bread and cake were that I took out from the lounge on the 2nd floor, and even the interior design with music woven throughout (classical music playing made me feel elegant), plus how convenient it is right near the station—there were countless great points. And of course, the staff’s greetings and smiles were excellent. This was one of my top one or two Hotels among all those I’ve stayed at so far. (I felt it compared favorably even with Tokyo’s top traditional luxury Hotels.) Whenever there’s another concert in Hamamatsu, I definitely want to stay again. (Honestly, I’d consider staying just for this Hotel even without a concert.) Lastly, thank you very much for upgrading my Room to a twin as well. Thank you for taking such good care of me.

  • 5.00
    みいみ&3

    We enjoyed a comfortable and relaxing stay with great views and excellent hospitality.

    The sparkling Hamamatsu night view spread out below was breathtakingly beautiful and made our stay feel special from the very beginning. From check-in through the next day, the staff’s warm hospitality and perfectly balanced attentiveness were a true model of service, allowing us to relax and enjoy our time with complete peace of mind. Throughout the Hotel, music-inspired motifs were thoughtfully incorporated into details such as elevator décor, door handles, and buttons. Spotting them was a delightful little discovery each time and helped us fully immerse ourselves in the Hotel’s unique atmosphere. With the night view, service, and design all in perfect harmony, it was an exceptionally satisfying stay.

  • 2.17
    マイなおち

    I stay here almost e...

    I stay here almost every week. At breakfast, I was seated right in front of the exit where staff clear dishes, and with people coming and going frequently, it was not very relaxing. I think regular guests should be given a bit more consideration.

  • 1.00
    だいまん１

    The toilet had not been cleaned.

    There was dried urine under the toilet. My brother stayed here, and we should have complained immediately. Please ensure the Accommodation is properly cleaned so this does not happen again.

  • 4.83
    chichihaha8924

    Excellent location

    We stayed for two nights. The view was amazing and the best part of our stay. The Room wasn’t spotless in every corner, but it was an impressive building. The service was excellent, including from the international staff. We also enjoyed a delicious breakfast. We look forward to staying again.

  • 4.33
    WEST500WEST

    We had a wonderful stay.

    I stayed two nights in a Corner Twin Room. Perhaps because the building is about 30 years old, some parts of the Facility feel dated, but I had no particular complaints. With five elevators, there was no stress from waiting, which was great. The staff also seemed to take pride in working here, which left a positive impression. From the Room, I could watch the Shinkansen coming and going, and in the early morning I even enjoyed a view of Mt. Fuji. It seems to be the tallest building in Hamamatsu, so the scenery was excellent as well. It was fun enough that I felt you could even promote it as a “train view.”

  • 5.00
    ともやす0122

    A Room on a high floor with spectacular views

    Thank you for staying in the Room with such a wonderful view. The scenery was so spectacular that my son stayed up almost all night enjoying the night view from the 42nd floor. Perhaps because of that, he had trouble waking up in the morning and we only just made it to breakfast in time. We would love to stay again if we have another opportunity.

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  • 5.00
    月と金星

    True to the Okura name.

    I left my luggage at the bell desk before check-in and asked for it to be delivered to my Room. However, it was not in my Room, and it eventually arrived after 10:00 PM. Until then, the staff’s handling of the situation truly made me think, “As expected of Okura!”

  • 5.00
    Ginzaカオル

    The Best Dinner

    Everything was great.

  • 4.00
    しょれみな

    The view was amazing.

    I stayed here to attend a training seminar. The weather was disappointing on the first day, but on the morning of the second day I was able to enjoy a wonderful view from the 42nd floor before heading to the seminar. The staff were very helpful, and I had a great stay.

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  • 4.00
    ねこ＠参拝者

    I had a comfortable ...

    I had a comfortable stay. The staff were kind and helpful. The musical instrument motifs throughout the property were lovely. I was thinking of having lunch here as well, but it was disappointing that the restaurant I wanted to visit was closed that day. I would definitely like to stay here again if I have the chance.

  • 4.00
    Sophialily

    Conveniently located near the station.

    I stayed for two nights on a room-only Plan. I was happy that you assigned me a Room on the top floor—thank you. One concern: there was a lot of dust around the upper closet ventilation vent (?), and I hesitated to hang my clothes on the rail. I understand it may be hard to notice areas that high, but other Rooms may be similar, so I think it would be good to check all Rooms at once. I’m very disappointed that the pool and large public bath are no longer available. Are there any plans to renovate or reopen them? I was very satisfied with the front desk service during my stay. The view from the high floor was great, and I was able to relax comfortably in my Room. I look forward to staying with you again.

  • 4.40
    はぎぃ_

    It was a nice, classic Hotel.

    I stayed in a Deluxe Twin Room, and the sofa’s houndstooth pattern and other classic touches—unlike those at other hotels—made it beautifully furnished, and I had a wonderful time. Just one point: the Room Wi‑Fi often disconnected, so I deducted points only for that. However, if you are visiting Hamamatsu, this is a highly recommended Hotel. Thank you very much.

  • 5.00
    はまち7

    This is a relaxing Hotel.

    I stayed here for business and was able to get there from the station without getting wet in the rain. There is a supermarket on the way, and a convenience store right below the Hotel, which was very convenient. I was able to take my time enjoying the great views that only a high-rise Hotel can offer. The bathroom was spacious, and the amenities were well stocked, including cleansing oil and toner. The next morning it was very clear, and I could see all the way out to the distant sea. Overall, I think everything about this Hotel—its interior design and location—was excellent. The staff were also very helpful. Next time, I’d like to relax and enjoy the sky lounge as well.

  • 4.60
    遠征ヲタク

    This is my go-to Accommodation when attending live shows in Shizuoka, but...

    I stay here every year when I come for live shows. I was happy to be upgraded again this time, but I was disappointed because the cleaning didn’t seem thorough. First, the refrigerator shelf: it was hot, so I bought drinks and food for two nights at a convenience store and put them in the fridge to chill, but the shelf felt sticky. Next, the kettle: when I opened the lid, there was a strange smell. These days you even hear about people washing clothes in kettles, so it felt unhygienic and I couldn’t use it. The location is great, and everyone at the front desk—as well as around the elevators and the bell staff—were very pleasant. I had planned to stay only at this Hotel whenever I visit Hamamatsu, but this made me concerned about hygiene. I’d like to stay again next year too, so I hope you can improve these points.

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  • 4.33
    しいたけとミニトマト

    The night view was amazing.

    It was my first time staying in Hamamatsu City. I chose this place based on Reviews. The view was wonderful. I was able to relax by soaking in the bathtub. The bed mattress was very comfortable, and I slept soundly. All the staff were very kind. It’s close to the station, which is convenient in many ways.

  • 4.83
    ゲスト

    The view from the Room was wonderful.

    I made a Reservation with an early-bird deal, and they kindly upgraded me. The view from the Room on the 43rd floor was amazing; it felt wonderful to see the ocean in the distance. The bathroom had no step up from the Room, which made it very comfortable, and the bathtub was spacious so I could truly relax. The Room was also thoroughly cleaned. The lobby staff and the breakfast venue staff were all incredibly attentive, and I had a very pleasant stay. Thank you for taking such good care of me.

  • 5.00
    いっぷく棗

    Wonderful Hotel

    The elevator hall is full of Hamamatsu character, the view from the Room windows is beautiful, and the delicious breakfast buffet is truly exciting—this was a wonderful Hotel.

  • 3.67
    mk2727

    It was comfortable.

    They upgraded us to a Room on a higher floor, and the view was wonderful. Since we were basically only there to sleep, it was a shame we didn’t spend much time in the Room. It was comfortable, but perhaps the Facility is starting to show its age, and compared with newer Hotels it feels slightly dated. In the shower booth, bottles of shampoo and body soap are provided, but they’re placed on a spot that doesn’t seem intended for them, so even a small vibration from closing the door makes them fall onto the floor—this seems like an area for improvement. I understand that when it first opened, it probably wasn’t an era when amenities were provided in bottles like they are now. The breakfast buffet didn’t have a huge variety, but everything was very delicious. We especially enjoyed local specialties such as melon juice, Hamamatsu gyoza dumplings, and Shizuoka oden.

  • 4.00
    はまのかず

    I was mostly satisfied.

  • 5.00
    87hanachan

    Family Trip to Celebrate a Baby’s First Seasonal Festival

    We chose this Hotel for an overnight stay to coincide with the Hamamatsu Festival, celebrating our daughter’s family of four and both sets of grandparents—eight of us in total—for our grandchild’s first seasonal festival. It was also a great advantage that we could reach the Hotel from Hamamatsu Station via a covered walkway. The moment each of us entered our three Rooms on the 38th floor, we were amazed by the wonderful view. Musical notes were drawn in the elevator and in the Rooms, which truly made us feel we were in a city of music. We made a phone Reservation at Tohkalin, the Chinese restaurant on the 2nd floor, to celebrate both the first seasonal festival and our grandchild’s 4th birthday. They thoughtfully suggested dishes for our grandchild as well as a cake, and we were very satisfied on the day. Breakfast the next morning also included local specialties, and they even had children’s tableware and aprons available—something we really appreciated as a family traveling with kids. From when they stored our luggage before check-in, everyone at the front desk and every staff member we met welcomed us with warm smiles, allowing us to spend a truly happy time. We would definitely like to stay here again when we visit Hamamatsu next time.

  • 5.00
    うみから

    Great view.

    Close to the station, with stunning views!

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  • 4.50
    ゆみはみさん

    Direct access to Act City Hall

    Although our Room was on the 35th floor, the ocean view from the window was amazing. The night view was beautiful as well. I also got to see my friend’s Room on the 44th floor, and the ocean looked different from there too—it made me realize that the view is great from any Room. The musical notes of Chopin’s Nocturne No. 20 scattered throughout the Hotel made my stay even more enjoyable, since I was there for a piano concert. It was also great that it is directly connected to the concert hall.

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  • 4.40
    小兵衞

    A one-of-a-kind presence right in front of Hamamatsu Station

    You can reach the Hotel from the station ticket gates via May One and the connecting passageway without getting wet in the rain. It’s a bit of a walk and the moving walkway is no longer in service (scheduled to be removed within this year), but it feels much closer than walking outside through town. The building does show its age, but for an Okura, that only adds to its sense of prestige. Right in front of Hamamatsu Station, it has an overwhelming presence—there’s really no other Hotel to compare it with. It also connects directly to a convenience store, which is very handy—and again, you can get there without getting wet. The Room is spacious enough, with large windows that make it bright and comfortable. From the upper floors, you can enjoy sweeping views over Hamamatsu city all the way to Suruga Bay—an indulgent panorama both day and night. The Room also has a capsule coffee machine for relaxing downtime. I believe the mattress was Airweave, though I didn’t particularly notice it while sleeping. The TV was slightly smaller than what you might find in newer Business Hotels, but it supports mirroring and includes apps for streaming services like YouTube and Netflix, so I had no complaints. The only thing I wished were better was the hair dryer.

  • 4.00
    素敵タビ子

    The Hotel staff were kind and helpful.

    The Hotel staff were very kind. The person who handled check-in, the person who stored my luggage temporarily, and the person who delivered my luggage to my Room all greeted me with a smile, and the service felt pleasant. The Room had a combined bath and toilet, which I didn’t like, but it couldn’t be helped. It was on a high floor, and the view from the window was excellent. The window was also cleaned well, so the scenery looked clear. Breakfast was delicious.

  • 5.00
    レクサス命

    What a relief!

    We stayed here on the last day of our trip from Saitama to Ise-Shima. As it is my wife’s hometown, it was deeply moving, and we spent the night with special feelings as a final way to make memories. We were upgraded to a premium floor on a high level, and the view and night scenery were outstanding. The amenities were more than satisfactory, and it was an excellent Room. Hamamatsu Act City was truly exceptional—so moving that it brought tears to our eyes.

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  • 5.00
    kobz

    Okura Hospitality

    When I mentioned that I wanted to get dressed in the Room to attend a graduation ceremony, they thoughtfully prepared an appropriate setup. Their flexible approach to meeting guests’ needs made my stay comfortable from start to finish. I am truly grateful.

  • 4.83
    ななし774

    Thank you for your support.

    My sister and I, in our 60s and 70s, stayed here. At check-in, we were told that our Room had been changed due to the Hotel’s circumstances, but it was more than spacious enough for the two of us and very comfortable. They also stored our luggage before check-in and after check-out. The male staff member in charge was very pleasant and provided courteous service. These days, you can feel cost-cutting wherever you go, but during this stay we were able to enjoy a truly luxurious atmosphere—the elegant lobby and the vibrant carpet on the restaurant floor were especially impressive. Thank you very much.

  • 5.00
    nozomi-bee

    I was able to spend a relaxing time.

    Thanks to the warm hospitality of the Hotel staff, I was able to enjoy a truly relaxing stay. Thank you very much. The breakfast was delicious, and I especially enjoyed trying the local specialties. If I have the opportunity, I would love to stay again.

  • 5.00
    kotsumekawauso

    We will stay here again.

    This was my second stay. I was satisfied with everything: the staff’s smiles, kindness, politeness, prompt service, and the cleanliness of the Room. If I have the opportunity, I would like to stay again. Thank you very much.

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