호텔 오쿠라 고베 투숙객 리뷰 및 후기

(효고현/고베·메리켄 파크) [전체 468개 객실]
종합 점수
4.43
좋다 (232)
  • 객실 및 어메니티
    4.40
  • 시설・설비
    4.47
  • 접객・서비스
    4.60
  • 식사
    4.51
  • 온천・목욕
    4.15
  • 만족도
    4.46
3.33
wharton22

Usually, I make a Re...

Usually, I make a Reservation as a One Harmony member, but this time IKYU's Plan was more affordable, so I used IKYU's Plan. Since I'm familiar with the Room, I expected the usual—only one tissue case and no hand towels—but I've come to accept it. However, I was surprised that there were no bathrobes in the deluxe Room. After calling, they brought additional towels along with a bathrobe. What surprised me this time was that the water temperature of the washlet was too hot, making me stop using it immediately. Although the Room has been renovated, perhaps because older fixtures like toilets are still in use, there is a sense of mismatch remaining. Using the toilet requires caution. That said, Camellia's cake was delicious and the courteous service by senior staff at breakfast made for a pleasant experience—it felt like Okura's tradition still remains intact.

  • 객실 및 어메니티3
  • 시설・설비4
  • 접객・서비스4
  • 식사3
  • 온천・목욕3
  • 만족도3
  • 2025. 7. 9.~
  • 2명 1개
  • Non-Smoking Authentic Deluxe Twin (16th-27th Floor)
  • 조식 포함

시설에서의 답장

Thank you very much for your continued patronage of Hotel Okura Kobe. We sincerely apologize for the inconvenience caused during your recent stay due to insufficient room inspection and preparation. Despite these shortcomings, we are deeply grateful for your kind words regarding the service provided by our breakfast venue staff. We will reflect on these issues and strive to improve, ensuring greater satisfaction for all our guests through continuous efforts and innovation. We look forward to welcoming you again at Hotel Okura Kobe in the near future.

호텔 오쿠라 고베의 모든 후기를 보기