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We enjoyed a “staycation,” with lounge hopping across four lounges as the main highlight. First, we walked from Shinagawa Station to the Hotel, but IKYU’s directions said “cross Daiichi Keihan…,” so we crossed the signal right after exiting the Takanawa Exit. However, the route to the right after crossing was blocked due to construction, so we had to turn back. After exiting the Takanawa Exit, it’s best to turn right and walk along Daiichi Keihan, then turn left at the first traffic light onto Sakura-zaka. Alternatively, since it’s a continuous uphill slope, I think taking the shuttle bus would be a good option. We visited all four lounges, and as expected, Hana-Kouro’s lounge was the most relaxing; the drinks were also of higher quality and excellent. The champagne during cocktail time—and Dassai—was a real treat. We also enjoyed tasting different sake. There were some light bites during cocktail time, but it would have been even better if there had been additional hors d’oeuvres. Breakfast was delicious as well. It was our first time trying a matcha grinding experience, and we really enjoyed it. At the lounge, the staff maintained just the right level of attentiveness throughout without being intrusive, which made it very comfortable. Thank you very much for taking such great care of us. Thank you for a wonderful time!

A beautiful Hotel that can also host weddings! It was clean and comfortable. Highly recommended for women.

I have been staying here as my regular hotel for nearly five years, and I always have a comfortable stay. This time I booked a room-only plan, but the breakfast is also very delicious, and I am satisfied with the view from the room and the staff’s service. I look forward to staying with you again.

I forgot my phone and some clothes, but the staff kindly contacted me, and when I came to pick them up, they handed them to me with a smile. I sincerely thank the staff member who assisted me over the phone and the female staff member at the front desk. I live relatively nearby, but I will definitely stay again.

With Hotel rates rising lately, I hadn’t had many chances to stay, but with my birthday coming up, I visited again for the first time in a while. These days, many Hotels seem busy with inbound travelers, and it’s often hard to receive Diamond member benefits. Here, even though the Hotel was nearly full, they still provided them, which made me very happy. The Room was just as before—very clean, with large windows and a great view. It felt like a unit in a luxury apartment building, and I was able to truly relax. The service was excellent and made me want to stay for as many nights as possible. I can’t visit often, but I hope to come again soon. Thank you very much.

I feel this every time: it’s conveniently located in the Tama area, close to Shinjuku, and it also makes driving home to Kanagawa smooth and easy. Richmond has truly taken great care of me. This time in particular, a female staff member at the front desk kindly explained how to use Points in a clear and easy-to-understand way. I was very happy. The double Room I’ve been using recently was also clean, and I had a comfortable stay. I also appreciated the free drinking water and hot water service in the hallway—I enjoyed tea and coffee. In addition, having covered parking where you don’t get wet even when it rains, with an elevator nearby, is a real plus for guests. I look forward to staying with you again.

I stayed at this hotel to attend the Kirin Cup Final. In the past, I chose hotels near Tokyo Station, but after the match the area was extremely crowded and it was very difficult to get back to my hotel. This time, to avoid that hassle, I booked this hotel instead and had a very comfortable stay. The front desk staff who assisted when I left my luggage, as well as those who helped me at check-in and check-out, were wonderfully attentive and truly impressed me. Breakfast was buffet-style. I’m not usually a fan of buffets so I don’t eat much, but this restaurant had a great variety of options, and both the omelet and toast were delicious. When attending events at Japan National Stadium, I would love to stay here again.

I had made reservations several times before, but never had the chance to stay until this visit. The Cerulean Lounge was a wonderful space with a Japanese ambiance, and I loved the wide selection of individually wrapped sweets. I was also able to enjoy matcha at a relaxed pace and had a lovely time. For breakfast, I dined at “Sakuragaoka.” Everything was delicious, especially the rice cooked in a traditional kiln and the grilled fish. Thank you as well for accommodating my allergies.

I was recommended this place by someone I trust, and this was already my third stay. I love the view from the window and the large public bath. The staff I meet in the hallways always greet me warmly. Thank you, as always, for making my trips so comfortable.

I stayed at this Accommodation while attending an event. Taking the bus to Shibuya was surprisingly convenient and really helpful. The Room was clean and quiet, so I could relax and rest well. The Japanese set breakfast was excellent. The staff were also very pleasant and welcoming. I would definitely like to stay here again. It was drizzling, but the night view of the Tokyo Metropolitan Government Building was beautiful as well.

The breakfast buffet offered a wide variety of options, the Room air conditioning worked well, and above all, the staff were friendly and wonderful. The front desk team, restaurant team, and housekeeping team—especially the male housekeeping staff member I met in the morning when checking out—was so polite that I found myself thinking, “Wait, are you really part of the housekeeping staff?” He made a great impression.

I actually made a mistake with my Reservation this time, and only realized it at check-in, but the staff handled it so kindly that it really helped. I felt terrible because it was my fault, and I’m truly grateful. Everyone at the Hotel was very pleasant, which also made my impression of the Hotel even better. In any case, it’s so close to the station that it’s simply perfect. The Room layout also feels relaxing. I think this is a great Hotel when you want to take it easy and enjoy a slow staycation. I always look forward to breakfast when staying here, and once again the selection did not disappoint. The Japanese-style side dishes were delicious, and the Sanuki udon was excellent as well. I was also happy they had green juice. Overall, it felt like a health-conscious menu. The dining area is spacious and bright, which is nice. One downside is that the Room slippers are not disposable. There’s no note saying they’ve been sanitized either, so I wipe them down with disinfecting wipes I bring with me; having something like a sanitizing spray would be appreciated. Other than that, the Room and bathroom were clean and comfortable. When you take the elevator down to the first floor, there’s a café right there as well, and guests receive a discount there, which was a nice perk. There’s also a convenience store just steps away on the same floor. Both are close enough to reach without an umbrella even in the rain. In that sense too, it’s a very convenient location. There are plenty of good restaurants nearby (including in the station building), which makes exploring fun as well. They also have laundry facilities, and during the day it seems fine to open your laptop and work in the breakfast area—so for business travelers on a Multiple Night Stay, this might be an especially good Hotel.

It had been unbearably hot for so long that I didn’t feel like going anywhere, but I thought a hotel staycation would be enjoyable, so I decided to make a Reservation. The chilled hand towels on arrival and the ice-filled ice bucket provided during turndown were thoughtful touches—especially appreciated in summer. It was also my first time trying lounge hopping, and I miscalculated by eating too much and ending up uncomfortably full at dinner… Still, I enjoyed strolling around the garden inside the Hotel and had a very satisfying stay.

It was my first time staying in a capsule, but I was pleasantly surprised by how solid the service was. The place was very clean, and the other guests were well-mannered, so I had a comfortable stay. Being able to eat rice, miso soup, curry, and more for free is a great value. This is an Accommodation I’d like to stay at again.

We stayed to celebrate my sister’s birthday. The staff kindly celebrated with us, and she was truly delighted. In the lounge, they served a birthday plate, and there was an adorable teddy bear in our Room—it became a wonderful memory. We will stay again. Thank you very much.

Tatami with beds, very relaxing. Traditional hospitality with tabi socks provided. The bath on the 18th floor offers a stunning night view of the Tokyo Metropolitan Government Building from the open-air bath. Breakfast exceeded expectations with New Year's osechi dishes. About 80% of guests were from overseas, but everyone had good manners, and the bath area was kept clean. There is a 7-Eleven convenience store across the street.

It was a quiet, relaxing, and stylish Accommodation. From the Setagaya-Daita ticket gate, the lush green path felt like arriving at a sightseeing spot you wouldn’t expect to find in the city center—it was wonderful. The late-night ochazuke and breakfast were both delicious, the Room was spotless, and I slept soundly—an amazing staycation. I worried the bath might be crowded if there were day-use guests, but it wasn’t at all; both at night and in the morning I had it all to myself, which was great. It was very clean as well. There is no cleansing oil or face wash in the bath area, so be sure to bring your own from your Room. I couldn’t make it to the tea lounge or bar because I was already full, but everything looked delicious. My child happened to be quiet so it was fine, but since this is a calm Accommodation, energetic kids might stand out. I didn’t see many families with children. Also, there are shoji screens in the Room, so if you have a child who might tear them you may feel on edge during your stay. At meals they provided a child’s chair and cutlery for us, which was extremely helpful. Going far for an Onsen can be tough, but here you can relax and enjoy an Onsen and great food with satisfaction comparable to an Onsen resort—right in central Tokyo—so I highly recommend it!

Sorry for the late review. I always search for and stay here when I come to Tokyo because I prefer a bathroom with a separate washing area. Most of all, even with lots of luggage, it’s great not having to worry about the weather—the entrance is inside the station right after you exit the ticket gates. Although it’s close to the station, the room is quiet and comfortable. There’s a bus stop right in front of the property, and not only convenience stores but also a supermarket just a short walk away, so it’s easy to find food and do shopping (including 100-yen shops). With prices rising these days, there are times when it can be hard to afford depending on the season, but I’ll continue to stay here.

One minute from Musashi-Shinjo Station? I’ve stayed here many times. When I stayed in March this year, breakfast was included. It didn’t used to be, so I was happy! I stayed in March, May, and September. Just staying overnight is enough—the room is perfectly adequate. They also provide a variety of amenities such as coffee, which is very helpful. I look forward to staying again!

I stayed here with my beloved cat. They upgraded our Room, and we were able to spend our time in a spacious, spotless Room. They also provided a litter box, scratching post, bowls, and even Churu for my cat, so my little one could relax—making it a truly luxurious day. We’ll definitely visit again with my cat! Thank you very much for your hospitality.