Okutsu Onsen × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang

As a rare Onsen Accommodation that uses 100% free-flowing natural spring water with no added water or heating, it immediately caught my interest as an Onsen lover, so I decided to stay here. The Onsen was a little hot, but the water was very clear and felt wonderful. The Key Bath and Standing Bath were fascinating along with their history, and the private riverside bath offered a relaxing soak while looking out over the Yoshii River stream—truly a pleasant Onsen experience. The building has a great atmosphere and feels calm and comfortable. The staff were also kind, courteous, and welcoming. I had a genuinely enjoyable stay, but considering the price, there were a few disappointing points. For an Accommodation in this class, I expected complimentary drinks (free flow), but that wasn’t the case—even items in the refrigerator were charged. There is tea in the Room, but no coffee, and there is no coffee service in the lobby either. After dinner there was wine, alcohol, and coffee service at a house across the street where we could relax for a while, but snacks to go with drinks still cost extra. Since this is such a lovely place overall, I only wished these kinds of services were offered just a little more generously.

I had a wonderfully relaxing stay. The Room was very spacious with a calm atmosphere, and the view of the Yoshii River from the large window was amazing. The Onsen left my skin feeling silky smooth, and with free-flowing natural spring water, the bath was very clean and truly refreshing. The meals were also delicious, and I was able to enjoy them slowly in a peaceful dining area. It was excellent. Thank you as well to all the staff for your kind and attentive service.

We stayed with 2 adults, 3 children, and 1 dog. Even though we arrived after 6:00 PM on the day of check-in, thank you for accommodating us by changing our meal time, moving us to a dining Room where we could eat next to our dog, and upgrading our Room free of charge (even though we didn’t ask). We only realized it after we got home (laughs). Despite the busy Obon season, the front desk staff remained calm and composed, and the attendants greeted us with smiles. Our children had a great time as well. We truly appreciate being able to spend such a meaningful time there. We would love to stay again if we have the opportunity.