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I stayed here for a live concert in Yokohama. This was the best Accommodation I stayed at this year. Everything was comfortable, and I had a wonderful stay. Thank you to the staff for your kind and helpful service. I would love to stay here again.

We enjoyed a “staycation,” with lounge hopping across four lounges as the main highlight. First, we walked from Shinagawa Station to the Hotel, but IKYU’s directions said “cross Daiichi Keihan…,” so we crossed the signal right after exiting the Takanawa Exit. However, the route to the right after crossing was blocked due to construction, so we had to turn back. After exiting the Takanawa Exit, it’s best to turn right and walk along Daiichi Keihan, then turn left at the first traffic light onto Sakura-zaka. Alternatively, since it’s a continuous uphill slope, I think taking the shuttle bus would be a good option. We visited all four lounges, and as expected, Hana-Kouro’s lounge was the most relaxing; the drinks were also of higher quality and excellent. The champagne during cocktail time—and Dassai—was a real treat. We also enjoyed tasting different sake. There were some light bites during cocktail time, but it would have been even better if there had been additional hors d’oeuvres. Breakfast was delicious as well. It was our first time trying a matcha grinding experience, and we really enjoyed it. At the lounge, the staff maintained just the right level of attentiveness throughout without being intrusive, which made it very comfortable. Thank you very much for taking such great care of us. Thank you for a wonderful time!

We also used the lounge at the sister Hotel, and both lounges were great. At the station-front location, the salted squid and plum wine were delicious, and we went back for seconds several times. They also gave us a map showing where the nearest bus stop to the sister Hotel is and a bus timetable, which made it easy to use. There were many restaurants around the station-front location that all looked good, so it was hard to choose. The ramen shop next door always had a line as well, so I’d like to try it next time. The Room was spacious enough for three adults including my elderly mother to relax comfortably. We could only stay one night this time, but if we have another chance, we’d like to stay two nights. Since it was a hot season, it was also nice that there was Häagen-Dazs ice cream in the freezer. It was a bit disappointing that the washroom lighting felt slightly dim, but overall we were satisfied.

The staff provided excellent service, and the amenities were well stocked. The bathroom also had a separate washing area, so we could relax and enjoy a comfortable soak. After watching Disney’s nighttime show, Maihama Station was extremely crowded, so staying at this Hotel near Maihama Station was very convenient.

Thank you very much for your wonderful hospitality! We truly appreciated the Room upgrade, which made our stay even more comfortable and special. For the 60th birthday celebration meal, thank you for arranging a private dining room at the restaurant, allowing all of us to relax and enjoy a memorable time together. We are grateful for the thoughtful care shown by all of your staff. We would love to visit the newly renovated Brighton Hotel again. Thank you so much!!!

This was my first time visiting Yuda Onsen. It was very comfortable, as we could use the elevator both for going to the hot springs and for meals. The portion sizes were just right, and I was pleasantly surprised by a new way of eating fugu sashimi with sesame oil and salt. Breakfast was also excellent—I enjoyed egg over rice with freshly shaved bonito flakes and even had seconds. The young proprietress and all the staff were very kind, so we had a wonderful stay. I would like to visit again.

I have stayed here several times, and once again had a wonderful experience. The room, service, and meals were all excellent. This was my first time staying in a room overlooking the Marunouchi Plaza, and I enjoyed breathtaking views that were different from the Dome side. Each stay brings new discoveries, while the core service and hospitality remain consistently outstanding—always relaxing and comforting. It’s a hotel you’ll want to return to again and again once you’ve stayed.

I had work scheduled in Nagasaki on Sunday and planned to arrive early in the morning, but I ended up staying the night before at short notice. (If Setre hadn’t had availability, I might not have stayed the extra night.) I also enjoyed the summer lounge treat of shaved ice, and for the first time I joined the evening “Saruku” walk as well. Since I ate a late lunch, I came back from Saruku and fully enjoyed the lounge’s late-night snack service too. I slept very well. In some regional areas it can be hard to arrange a taxi in the morning, but that wasn’t a concern in Nagasaki. I was able to take my time with breakfast and head to work with plenty of time. The Room is understandably showing its age, so I’d rate it a 4—but that sense of history is part of this Hotel’s charm, and I had no complaints at all. One note: there are no toothbrushes among the amenities here, and since I forgot mine, I went to a convenience store. It’s actually very close by. A Hotel where you can both have fun and relax. I’d love to stay here again next time I’m in Nagasaki. (The staff also told me about Setre properties in Kansai—I'd like to visit one someday.)

Even on a rainy day, I was able to arrive without getting wet at all from Sakuragicho Station’s South New Ticket Gate. I had booked two rooms for one person and was a bit confused at check-in, but the staff helped me right away and the process went smoothly. There’s also a Seijo Ishii supermarket on the first floor, which made it incredibly convenient to pick up delicious drinks and snacks for an evening nightcap. Of course, the room was clean as well, and I appreciated the comfortable hospitality that was eco-conscious without being excessive.

From the moment we arrived, the parking guidance, check-in, shop, and breakfast venue staff were all very welcoming, and their smiles and service made our stay truly comfortable. The Room was also clean and well maintained. We also appreciated the complimentary beer and ice cream after bathing. Thank you very much.

I stayed for two days, and I was truly impressed by the staff’s kind and attentive service. I have stayed at many Hotels across Japan, but I was once again struck by the meticulous hospitality at Hotel Okura Kyoto. Throughout my stay, their genuine desire to help guests feel as comfortable as possible came through naturally in many situations. During my stay, I dined at the French restaurant on the 17th floor and also used room service; both the food quality and service were impeccable. More than just its Facilities or location, I feel that the staff’s hospitality itself is one of this Hotel’s greatest attractions. It was a Hotel where I would definitely like to stay again.

I’m always grateful for the wide variety of breakfast options here, and I’ve also noticed that many areas—such as the baths—are barrier-free, which is very reassuring. I’d like to stay here again in the future. In particular, the Onsen doesn’t have rocky, uneven surfaces, so I don’t have to worry about slipping or falling.

I stayed here while sightseeing in Osaka. The hotel is conveniently located near the station, and the room was spacious and easy to use. The table and chairs in the room were very practical and made my stay even more comfortable. The amenities, welcome drink, and breakfast were simple but well taken care of, and I was very satisfied. The staff were kind as well, which made for a great trip. Thank you very much.

Because it was close to the station, it was very convenient to leave our luggage and easily head out by bus or train to sightseeing spots a little farther away. Since the Room had a private bath, we could relax without worrying about others, and the in-room foot massager was also provided, which helped relieve travel fatigue and was great.

I was recommended this place by someone I trust, and this was already my third stay. I love the view from the window and the large public bath. The staff I meet in the hallways always greet me warmly. Thank you, as always, for making my trips so comfortable.

Due to a typhoon, my flight was canceled, so I made a last-minute Reservation. Since the Room I reserved was fully booked, they upgraded me, and I was able to stay in a comfortable space. They also recommended nearby Italian restaurants and bars, and I truly felt their thoughtful hospitality. Kumamoto Castle is within walking distance, and my unexpected extended stay actually allowed me to enjoy Kumamoto’s local food and sightseeing. I would love to stay here again.

We stayed with my son’s family—six of us in two Rooms. There was a free shaved-ice service in the arrival lobby, which delighted the kids. The Room was spacious and comfortable. The only drawback was that we couldn’t adjust the air-conditioning temperature very well, but everything else was fine. The large Onsen public bath was also spacious, and we were able to relax and enjoy the Onsen. It may have been a circulated bath, as there was a slight chlorine smell, but there was also a sauna and we had a pleasant stay. Both dinner and breakfast were buffet-style for the first time in a while. Dinner offered all-you-can-eat sushi, sashimi, sukiyaki, steak, and more; breakfast was also very tasty, including local ingredients. I think this is a great Ryokan where three generations can enjoy themselves and everyone can be satisfied.

Thank you as always for your hospitality. We had another comfortable stay and look forward to staying with you again in the future.

After pre-checking in in the early afternoon and leaving my luggage, I found that by the time of the regular check-in in the evening, my luggage had already been placed in my Room, which made everything very easy. This is standard service at a city Hotel, so I assume it’s fair to consider Grand Intelligent Hotel a city Hotel as well. Having the toilet and bathroom separated is also a great layout for a twin Room. It’s very close to Hiroshima Station, and now that you can use the 2nd-floor passageway at AER AER, it’s also possible to access the Hotel without going underground. As anyone familiar with Hiroshima Station will know, both the Shinkansen and conventional lines mainly use ticket gates on the 2nd floor (there is also an IC-only gate underground), so being able to go from the 2nd floor all the way to Kawabata without going underground is very convenient. I’d like to stay here again next year.

Thank you as always for your continued support. Thank you for arranging an upgraded room again this time. Thanks to you, we were able to fully enjoy a wonderful escape from everyday life, and we are truly grateful for the fantastic time. We look forward to staying with you again next time.