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Our family of three stayed here. The guest room with an open-air bath had an amazing view of the trees through the window. The meals were delicious, and we loved the post-bath ice pops, late-night inari sushi, morning coffee service, board games, and the excellent loan services such as a rotating hair dryer and a NanoCare hair dryer. It was relaxing and quiet, and we were able to unwind from everyday fatigue. The Onsen water was also wonderful. Highly recommended Accommodation.

I stayed in Room 103. The Room was very spacious, and the original traditional materials have been preserved, creating a wonderful, out-of-the-ordinary space where I could relax and unwind. The bath was also a hinoki cypress bath with a gentle cypress fragrance that was incredibly soothing. Both dinner and breakfast were delicious, and the staff kindly explained the carefully selected Chichibu ingredients, which made the meal even more enjoyable. This is a Hotel I definitely want to stay at again!

Staying at Kisshotei with my family this time was a very comfortable and enjoyable experience. The overall atmosphere of the hotel was relaxing, the room was clean and cozy, and the staff were all very kind. The meals and hot spring experience were excellent. My family had a wonderful stay, and it left us with great memories from this trip. The only downside was that the Wi-Fi and mobile signal were somewhat unstable, which made it a little inconvenient to use. If this can be improved in the future, the stay would be even more perfect. Overall, I highly recommend it. If I visit Yamanaka Onsen again, I would love to stay at Kisshotei again!

Although the sky was unfortunately overcast, it was the perfect season to comfortably soak in the lukewarm natural spring water, and it felt wonderful! The meals are delicious and full of healthy options, and combined with the Onsen benefits, I feel better every time I stay. Perhaps because I kept coming back, my frozen shoulder has completely healed! The summer à la carte fried rock oysters were especially delicious—I’d love to have them again next year! This was my first Saturday stay, and I enjoyed listening to a jazz piano performance. It matched beautifully with the mysterious flicker of the bamboo lights in the garden and was incredibly soothing. There were familiar tunes and summer songs, and in the second half they even took requests, so there was a great variety of music and it was truly enjoyable. Ending with “Cradle Song” was also a stylish touch. I’m looking forward to visiting again in autumn.

This Accommodation offered excellent value for money. The paid open-air baths at the neighboring Yumotokan were wonderful—especially the one farthest from this Accommodation. You get a panoramic view of Lake Biwa. I recommend enjoying it both while it’s still light out and again for the night view. It was fun visiting different baths around the property. I had seen a Review saying there was no elevator, so choosing the second floor was the right call. I couldn’t help eating the ice cream in the lobby. The meals were delicious as well. I didn’t have time to use the recreation room, but it had manga, massage chairs, a table tennis table, and more—it looked like a lot of fun. When I first entered the Room, there was a slightly unusual smell, but once I turned on the Plasmacluster air purifier I stopped noticing it. The Room was clean, so maybe it was related to the plumbing? The staff were pleasant, it’s great value for money, and I highly recommend it.

As this is a historic, traditional Accommodation, there were a few aspects of the building that stood out, but the meals, Onsen, and location were excellent, and we were more than satisfied with our Multiple Night Stay. Many of the staff were from overseas, but everyone worked very hard and left a great impression. In particular, the gentleman who assisted us at the front desk spoke fluent Japanese and had a wonderful smile—good! We travel three to four times a year as a hobby, and this became a truly memorable trip. PS. After we left the Accommodation and started driving, you found something we had forgotten and kindly called my mobile phone—thank you so much for your help.

As always, the hospitality was outstanding. Rather than a scripted approach, each staff member’s personality shines through in their service, which leaves a lasting impression and makes the stay truly comfortable. I always hope to be the kind of guest the team is happy to welcome. This time we also used your affiliated golf course and a restaurant at The Busena Terrace, and it was very reassuring that information was shared seamlessly between them. It was the busy summer holiday season with many families, but since it was just the two of us as a couple, The Atta Terrace felt calm and especially relaxing. On our way home we talked about wanting to stay for about a week next time. We’ll do our best until we can return again.

It was a very pleasant Accommodation. It was close to the bus stop, the meals were delicious, and the sound of the river from our Room was soothing, so we were able to relax. They kindly provided Shuttle Service to Tenkawa Shrine twice (during the day and for the morning service), which was a great help for us since we didn’t have a car. Next time, we would like to visit in a different season for a Multiple Night Stay.

The delicious meals and everyone’s warm hospitality were truly soothing. In particular, thank you to the person in charge of our dinner for your thoughtful care in so many ways. This is a wonderful Accommodation, with a spacious public bath and an open-air bath where the greenery of the trees and mountains feels almost within reach. The garden open-air bath was at just the right temperature, and perhaps thanks to thorough insect control even in summer, we weren’t bothered by insects at all. Although it was fully booked, maybe our timing was good—the public bath was almost private, and we enjoyed it to the fullest. After returning home, my husband and I are quietly aiming to try every Room with a garden open-air bath. We would love to visit again, and we appreciate your continued kindness when we do. Thank you very much for taking such good care of us.

We stayed for one night and two days in May, when the fresh greenery was beautiful. All the staff—at the front desk, in the restaurant, and housekeeping—were very pleasant, and we had a comfortable stay. The Room was spacious, and the view from the window was outstanding. The Italian course meal was also delicious. After check-out, we enjoyed a trip to Chikubu Island from Nagahama Port right in front of the Accommodation. We plan to visit Shiga again and would definitely like to stay here again.

I thought it would be difficult to get there without a car, but there was a free Shuttle Service bus, so it was easy to reach by train as well. There was also a Shuttle Service to Sukayu Onsen, and I was very satisfied to be able to enjoy an Onsen with different water quality from the Hotel’s. The meals were all carefully prepared using local ingredients. The restaurant had a great atmosphere, and everything was delicious. All of the staff were very pleasant and helpful. Unfortunately, due to heavy rain and wind on both days, we couldn’t use the Hakkoda Ropeway, but we were able to relax at the Hotel until it was time. We had a wonderfully relaxing summer vacation. Thank you very much.

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

This was my first stay at Fufu Karuizawa Shoyo no Mori. Last year, I stayed at Fufu Karuizawa Yoko no Kaze and was very satisfied, so this year I chose Shoyo no Mori. The property has a calm atmosphere, with a relaxing lobby lounge and courtyard. The Room was spacious, and the Onsen was wonderful. Both dinner and breakfast were delicious. I would definitely like to stay again.

The ocean view from the Room was beautiful. After doing the evening exercises, it no longer hurt to turn over in bed, so I’d like to keep doing them. The Onsen was also very relaxing, and I was able to unwind. I’d love to visit again. Please consider allowing guests to bring dogs as well!

As it’s in an area close to Zao, this was my first stay at this Accommodation. To put it modestly, it’s one of the best Accommodations I’ve ever stayed at. It’s fairly large, so the interiors and lobby are well appointed, but above all it’s quiet and comfortable. The large public bath with an open-air section is excellent, and the teppanyaki cuisine was outstanding. There was nothing to complain about. The service struck just the right balance, everything was impeccably clean, and I truly enjoyed my stay.

Because our trip was canceled due to a typhoon, we quickly switched to a one-night stay here. The Room and the entire property were very clean and well maintained, so we had a comfortable stay. Morning walks and using the dog run were also enjoyable. Breakfast was bread only, but we would be even happier if rice were available as an option. We would love to stay again. Thank you very much.

This was my first stay, and the Hotel was wonderful. The food was delicious. Both the Room and the Onsen were great. All of the Hotel staff were very kind. After enjoying the Onsen, I tried an ice cream made by a local cake shop and sold at the souvenir shop—it was incredibly tasty. I’ll definitely be back again next year.

The meals were delicious, and we were able to relax. The amenities—especially the towels and toothbrushes—cover the basics, but it would be nice if the quality could be improved a bit.

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog. In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it! The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos. We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace. The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress. Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more. Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing. Next time I’d like to stay at another Regina property again. Thank you for all your help!

This is my favorite Accommodation. The bath in the Room is very spacious, with plenty of hot water flowing 24 hours a day—this is truly an Onsen Accommodation! There are also a private family bath, an open-air bath, and separate large public baths for men and women (indoor and open-air), so you can enjoy an Onsen tour without leaving the Accommodation. The meals feature satoyama cuisine with carefully balanced seasoning—exactly to my taste. Thanks to the staff’s explanations and conversation, dinner was especially enjoyable. The futon bedding was clean and wonderfully fluffy; it felt so comfortable that I was already asleep by 9:00 PM. In the quiet middle of the night, I woke up and went back for another bath… it was pure Onsen bliss. I relaxed at a leisurely pace while admiring the fresh greenery from the Room window. The tatami mats were spotless, and amenities like the ReFa hair dryer and even the toilet were new and comfortable. After seeing photos of Kiyasuya in its winter scenery, I definitely want to visit again. Thank you very much.