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We stayed as a family. This was our first family trip with two boys. We contacted the Ryokan in advance to make sure we wouldn’t cause any trouble, and thanks to their support we had a wonderful time. The water in Yumura has truly excellent quality. It was a hot day and our child had heat rash, but after the Onsen the itching seemed to go away. We will visit again. Thank you very much.

It was my first stay in a while, and it remains a wonderful Hotel. The approach leading straight from the public road to the main entrance is elegant and picturesque. Since it opened in 1935, the Facilities are not the latest, but that is exactly what gives it a unique charm. The staff’s service was also impeccable. For dinner, we enjoyed classic French cuisine rather than today’s modern fusion style—it was delicious. As is true of Unzen’s tourist areas in general, this historic destination is rich in nature, and I imagine maintaining both the Facilities and the gardens must be challenging for those in tourism. I’m sure there are many difficulties, but I truly hope you will continue to preserve this beautiful Hotel.

It was a wonderful stay. The hospitality, the meals, and the Onsen—everything was a moving and relaxing experience. Thank you very much.

Although we only stayed for just under six hours on a day trip this time, it was a soothing space where we could relax and feel refreshed after a long time. The full-course kaiseki dinner was beautifully presented with a seasonal touch and was absolutely delicious. Next time, we would definitely like to return for an overnight stay.

True to its name as an Accommodation with Onsen, the hot springs left our skin silky smooth and helped us feel refreshed. The hospitality was also attentive, and thank you for making our stay so comfortable.

This was our first time visiting on a family trip. Thanks to the staff’s heartfelt hospitality, we felt comfortable throughout our stay and are truly grateful. Both breakfast and dinner were delicious, and we had a relaxing, well-cared-for stay. We would love to stay again next time as well. Thank you very much for everything!

We stayed here on a family trip. The Japanese meals were delicious, and even after eating a lot, we didn’t feel heavy. The white rice was especially excellent. The Room was quiet and very relaxing, and since we could use the private bath as much as we wanted depending on the time slot, it felt like a great deal to stay at such a wonderful Ryokan—we were very satisfied.

Perhaps because there was availability on a weekday, they upgraded us to a larger Room. We were very satisfied with the open, airy Room and the mountain views from the large windows in our corner Room. The meals were all delicious, with plenty of dishes, and we left completely full. It was our first time trying venison—it was tender and excellent. The bath and the entire property were clean and very pleasant.

The staff struck just the right balance, and both the meals and the soothing hot spring were wonderful. It was a fantastic free-flowing bath with no chlorine smell. We enjoyed an affordable stay, drank plenty of beer, and were treated to Shuttle Service by car—truly a luxurious time. Thank you very much.

I’ve stayed at several pet-friendly hotels before, but this one was the best. The in-room dining was especially comfortable because the main Room and dining area are separated, so we didn’t have to rush to tidy up, and food odors didn’t linger in the Room. Since it comes with a private garden, our dogs were happy to go outside. The pet amenities were so well stocked that we never felt inconvenienced. The open-air Onsen bath in the Room had excellent water quality, and our dog and family took turns enjoying it many times. Dinner was delicious across the board—so lavish that light eaters might not be able to finish it all. For drinks at dinner, we were told we needed to go back and forth to the second-floor lounge, which was a bit inconvenient during the meal, but it’s all-you-can-drink. Draft beer was included too, which was fantastic. Thank you very much!

I was truly impressed by the warm hospitality and smiles of all the staff, as well as their clear and courteous explanations. The meals were absolutely delicious, and we were very satisfied. The riverside open-air bath was wonderfully soothing, and we were able to spend meaningful time with our family. Thank you very much. We would love to stay with you again someday.

We stayed again this year, following last year’s visit. This time, it was a 2-night, 3-day beach trip for three of us: an elderly couple and our granddaughter (first grade). Both on arrival and departure, the staff guided us in the parking lot, helped carry our luggage, and spoke to us kindly—this was extremely helpful. Working in this heat must be tough; thank you for all your hard work. The building was very clean, and the Room cleaning was thorough. The meals were delicious, and we enjoyed dinner both nights while watching beautiful sunsets. The dinner style differed between the first and second nights: on the first night we had a kaiseki course featuring Murakami beef shabu-shabu as the main dish, and on the second night we had a seafood kaiseki course. Both the Murakami beef on day one and the crab on day two were excellent—our granddaughter finished her crab within minutes of starting dinner. If I had to ask for one thing, I would have loved even a small portion of Murakami beef on the second night as well, since it’s something you can only eat when visiting this area (though we do make use of hometown tax donations). We were originally told that dinner would be at “Kaiou” on both nights, but about 15 minutes before dinner on the second night we suddenly received notice of a venue change. The staff member apologized repeatedly; however, in a Hotel that accommodates so many guests, it actually reassured me that careful checks are being done in advance. Buffet-style dining isn’t bad, but for an elderly couple like us, having kaiseki served at just the right timing is much easier. I sincerely hope you will continue offering it. It’s also wonderful that right behind the Hotel is a beach with excellent access: after leaving the beach we could rinse off sand at the outdoor showers and head straight to the Onsen. There was even a washing machine available to rinse swimsuits—truly convenient. After soaking in the Onsen, all three of us relaxed in the lobby while enjoying complimentary Momotaro ice pops. On day two, when we asked at reception for advice so we could enjoy swimming at Sasagawa Nagare Beachline area more fully—including which beach and where to park—they kindly helped us with great care. There was also plenty of information we couldn’t get from checking with AI beforehand; combining both made our trip even more enjoyable. Local knowledge really is invaluable. On our final day as well—at our granddaughter’s request—we enjoyed swimming until mid-afternoon before rinsing off sand in the shower and saltiness in the Onsen prior to heading home. Driving back to Tokyo after swimming was tiring, but it became a fulfilling trip full of wonderful memories. If my stamina holds up, I’d love to come again next year. Thank you very much.

From the warm welcome to the heartfelt farewell, every moment was comfortable and truly luxurious. We were completely satisfied with everything—the atmosphere, the Room, the bath, and the meals—but above all, we were deeply impressed by the attentive hospitality and thoughtful care of all the staff, and would love to visit again. I am left-handed, and at dinner on the first day I moved my chopstick rest myself. Then at breakfast the next morning, my chopstick rest had been set for a left-handed guest—I was truly moved...! Thank you so much for noticing even such a small detail.

We stayed here for the first time to celebrate my husband’s birthday. The Room was clean, the view was great, and it was very comfortable. Every staff member greeted us with a smile, and we were impressed throughout. Above all, the food was outstanding. We were amazed by the live ice cream presentation, the live rolled-omelet presentation, and two surprise dishes that weren’t even on the menu. Everything was truly delicious, beautifully presented, and the decorative vegetable carvings were adorable. As someone who doesn’t eat much, I couldn’t finish it because it was so filling—so even big eaters will be satisfied with the portion size. There were also many kinds of drinks available with unlimited refills, and we really felt their warm hospitality. We would love to come again! Thank you for such wonderful memories!

It was a truly wonderful stay. The meals were delicious, and the freshly cooked rice was especially outstanding. The tea shabu-shabu was also excellent. The Room had a great atmosphere, and the premium lounge was lovely as well, so we were able to relax and unwind. This is an Accommodation I would love to return to again and again.

We stayed here for his birthday trip, and everything—from the hospitality and amenities to the views and meals—was truly top-class. We definitely want to come back someday. Thank you for a wonderful time.

We stayed for a Multiple Night Stay during our Obon trip to Yamaguchi. The detached Room was spacious, and we had a very comfortable stay. The Onsen in the Room was simply amazing, and we enjoyed it many times during our stay (we even ended with a footbath before checkout because we didn’t want to leave). The staff were also very courteous. The meals featuring local cuisine were absolutely delicious. Since it was a Multiple Night Stay, I imagine the chef had to work hard on the menu, but we were completely satisfied on both days. We’ll definitely come back to relax again when we visit Yamaguchi!

We were soothed by the attentive service, thoughtful hospitality, and relaxing atmosphere. We were also impressed by each dish and the flow of the course meal, all of which was truly delicious. My wife and I were deeply moved by the dedication of the manager, head chef, and staff, and we were thoroughly satisfied.

My wife and I stayed for one night. The room was thoroughly cleaned, and we had a very comfortable stay. Everyone, starting with the front desk staff, greeted us warmly, and it left a strong impression that they even saw us off as we were leaving. We will definitely stay again when we visit Dogo.

All the staff were incredibly kind! The Room was spacious, spotlessly clean, and very comfortable. We had a Multiple Night Stay, and the dinner menu changed on the second night (even for kids!), and the main meat dish was especially delicious. Since we travel with children, we’ve often stayed at Accommodations with buffet-style dinners lately, but at this Accommodation our child enjoyed the food so much that they ate a lot, which was great. There are lovely vineyards and a houtou restaurant nearby, so we could enjoy the area as well. We also used the Hotel pool, and even without a car our family had plenty to do. It was also nice that towels were always available in the large public bath. There’s a convenience store just a short walk from the Hotel, which is very handy. A wonderful Hotel that’s very welcoming for families with children!