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The building itself is old, but the Room has been renovated and is very clean. The cleaning was thorough, and the bathroom and toilet are separate, making it a good choice for those who dislike unit baths. Although it was a smoking Room with no non-smoking option, the guest Room did not smell of smoke as much as expected. However, the hallway had a strong smell of tobacco, which might be difficult for those sensitive to it. There is a large public bath, sauna, and stone sauna available, which would be especially appreciated during colder seasons. The parking lot is spacious enough, and there’s a convenience store and gas station nearby for added convenience. If I visit Niigata again, I would love to stay here. Thank you!

Last year, I stayed here with my parents, who use wheelchairs, and we were truly well taken care of. I wanted to bring them to the Onsen they love while they were recuperating, and we chose this place because the Room had a bath and it was barrier-free. The Room was very relaxing, and the food was exceptional—my parents kept saying how delicious it was as they ate with such joy. Late at night, my father and I also enjoyed the ramen snack service and ice cream together. After that, my father passed away, so this year we stayed again in his memory. At dinner, you kindly prepared a set meal for him with rice and miso soup among other items. I was deeply moved by this unexpected gesture and couldn’t hold back my tears. We displayed his photo, shared memories of him, and enjoyed the meal. The Facility is wonderful, but above all else, thank you for your heartfelt hospitality. I would love to stay again!

- The bath was large and very satisfying. - The entrance was a little hard to find. - There were many international travelers.

We visited with our 3-month-old baby. As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service. I’m truly grateful to the kind female staff member who took care of us at dinner! Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well. Thank you very much!

The Facility is very clean. There is almost no outside noise. Breakfast was excellent—I ate too much for two days. When I go to Sapporo, I will definitely stay here again. Thank you!

I stayed here to attend a live concert. The Accommodation was very clean overall and had a bright, pleasant atmosphere. Both the Room and the bathroom were comfortable, and I was able to relax and rest well. The only disappointment was that the breakfast selection and portions felt a little limited. It might have been because I went for breakfast a bit late, though... The staff also explained everything politely, which was very helpful. Thank you very much.

A beautiful Hotel that can also host weddings! It was clean and comfortable. Highly recommended for women.

The exterior shows its age, but the rooms are very clean, as if they have been renovated. The amenities are also plentiful, which I think many women will appreciate—I’ve never stayed somewhere that even provided face masks. There are manga available as well, so you can relax at the hotel and easily pass the time. The staff were very polite and attentive. I would like to stay here again.

The staff’s wonderful smiles, their kind and attentive service to my mother who travels with me, delicious cuisine that delights all five senses, and an Onsen you can enjoy as much as you like whenever you like—everything about this Accommodation is consistently excellent, so we keep coming back. The Rooms are clean and comfortable with a strong sense of privacy, and each Room has a completely different atmosphere, which makes it fun to try them all. We would love to visit again in a different season.

It was my first visit in a while, and once again I had a very comfortable stay. At meals, you kindly accommodated ingredients I need to avoid for health reasons by removing them or substituting alternatives. I’m sure it was extra trouble, but the food was truly delicious. I also really enjoyed chatting with the staff. As last time, the service left a lasting impression. I would love to visit again.

A very nice hotel. I was simply looking for a place to stay, so I felt a little intimidated when I first saw the building from the outside. The polite gentleman at the front desk immediately made me feel comfortable. Not ostentatiously luxurious, yet quite elegant. Quiet room, fabulous view, good facilities, and a comfortable stay. I would definitely return if I needed accommodation in the area again.

About a 5–6 minute taxi ride from Shimonoseki Station. Karato Market is just a short walk away, and it was conveniently located for dinner at Shunpanro, so we chose to stay at this hotel. We were also planning to visit Moji the next day, and the ferry terminal is right in front of the hotel, which made our stay very comfortable. There’s also a convenience store right next door! The vending machines inside are reasonably priced (not marked up), which felt very fair. The facilities do feel a bit dated, but in a nostalgic way—with that trendy Showa-retro vibe. It was a little disappointing that the front desk staff seemed somewhat unfriendly.

Despite being very close to Susukino, a major entertainment district, the property was very quiet inside, and the hospitality and convenience were excellent. This will be my regular Accommodation in Sapporo. It was a very pleasant stay. Just one thing: The screw on the lower holder for the bathroom shower head was loose and coming off, so I couldn’t use it. I hope it can be repaired as soon as possible.

This was my first stay here. The Onsen on the second floor was wonderful and easy to use at convenient hours, and breakfast was so delicious that I had seconds of rice. I also appreciated how close it is to Imaike Station.

This was my first stay. I thoroughly enjoyed the drinks, of course. I wasn’t expecting much from breakfast, but I was pleasantly surprised by how delicious it was. As soon as I got home, I booked again right away. Thank you very much. A squirrel even came to visit outside the window.

I enjoyed the Mango and Melon Afternoon Tea as a high tea after 6:00 PM for one person. The lounge was calm and relaxing, with a wonderful view as night fell. The scones were freshly baked, and the clotted cream melted just enough to feel truly indulgent. Both the sweets and savory items were delicately presented and carefully prepared—everything was delicious. I’m really looking forward to seeing what future afternoon tea offerings will be like.

This ryokan has an elevator, and on the same floor there are rooms with a semi-open-air bath and the dining area, so both my energetic mother and my father, who has trouble walking, were able to enjoy their stay. All of the staff in the dining room were very pleasant, and the food was excellent: tender Japanese Black Wagyu beef, abalone sashimi, tempura, chawanmushi with sea urchin, shrimp dumplings, crab-shell gratin, and miso soup with spiny lobster. I ended up having three extra bowls of rice. Breakfast also offered a wide variety of dishes—I had two more bowls of rice again. I’m really glad we came.

I was able to take some time off during this unusual season, so I stayed here. Check-in was very smooth on the terminal with no troublesome paperwork. The room was quite spacious for a single and very comfortable. The next day, I was able to visit Mt. Shosha and Himeji Castle. I wasn’t sure how to get there, but a staff member kindly explained it in detail, and I really appreciated it. I would definitely like to stay at your hotel again next time. Thank you very much.

The building and room were very clean, and my family was satisfied. Thank you very much.

The Hotel staff were very pleasant and helpful, which was great. However, in the large public bath, while some foreign guests were soaking in the tub, they left bath items and locker keys at the washing stations so others could not use them. When I tried to use one, they got out of the bath and told me—using a foreign language and gestures—that I was not allowed to use it. All of the washing stations were occupied by foreign guests for a long time, so several people besides me had to wait for quite a while. I stayed for two nights, and it was the same both days, which made going to the public bath stressful. The Hotel was clean overall—the Room was spotless and breakfast was delicious.