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Everything was perfect in every way. The setting, cleanliness, and the delicious dinner and breakfast were all wonderful. It was also fun that each Room we stayed in was different. Even though it was midsummer, the garden flowers were in full bloom like a picture—truly impressive. This time we traveled from Yuda to Hagi and then Matsue, but next time we would like to come to Hagi and stay longer at a relaxed pace.

It’s a modern-feeling Facility with well-equipped amenities. The Room is a bit small, but it was clean, and having a private toilet plus two separate sink areas was very convenient. The food was delicious, and the breakfast buffet in particular was excellent. With reasonable rates as well, it’s a Hotel I’d like to stay at again.

I stayed with my elderly mother. After letting them know in advance, they prepared a Room close to the bath and even provided a legless chair, which we truly appreciated. Both dinner and breakfast offered a wide variety of dishes, and each one was delicious—we were very satisfied. My mother was especially happy to enjoy many different dishes little by little. The bath was a milky, cloudy hot spring, with the temperature just right, and it felt wonderful no matter how many times we went in. We were able to relax and spend quality time together as parent and child while warming up slowly. Most Accommodations provide only one small towel, but here there was an extra small towel in addition to the amenity set (with towels), which I found very convenient. The experienced staff had a calm, reassuring “true hotel professional” manner, and their explanations about the facilities were very thorough. The international staff also made a great effort to explain things in Japanese, and their friendly smiles left a strong impression. I think this is an Accommodation with warm hospitality that is also considerate for families traveling with elderly relatives. I would love to visit again with my mother.

The entire property—including the Rooms and Onsen—was clean and stylish. The food was delicious, and it was a place where we could truly relax. The lobby also has a great view, making it perfect for unwinding. The Onsen in particular was clean and refreshing, with a view of the Kinugawa River flowing in front of it. They also prepared a kids’ meal that children will enjoy. Adults will be satisfied as well—the portions are generous, the flavors are excellent, and you’ll leave feeling full. We would definitely like to stay again.

This was my first stay. I chose it mainly for the location, but the women-only floor was very clean and made my stay comfortable. The ReFa amenities were also great. I would love to stay again when I visit Kagoshima.

The Room was spotless, and despite it being a busy season, the large public bath was almost like having it to ourselves—I was able to relax and enjoy it both at night and in the morning. Above all, I was amazed by the incredible variety at breakfast! I’ve stayed at many places from budget to luxury, and I’d say this ranks among the top five in terms of selection. With plenty of both Japanese and Western options, I honestly think you should stay at least two nights just to fully enjoy the breakfast. I also loved that the bread selection wasn’t the usual lineup—there was a pretzel-like bread with a light salty flavor that was delicious. Also, my check-in happened to coincide with a time when a line had formed, but the staff were excellent—efficient and professional without being overwhelmed by impatient guests. (I didn’t realize my own mistake until right before check-in—thank you for your help.) You can go back and forth between the large public bath and the breakfast venue in loungewear, there’s even a coin laundry inside the women’s bath area (!), and beyond its unbeatable location right in front of Asahikawa Station with a convenience store on the first floor, this Hotel was truly full of charm.

The Hotel has a wonderful overall atmosphere, and everything was kept very clean, so I had a comfortable stay. From the warm welcome to the front desk service and the staff during meals, everything was excellent. Thanks to you, I had a truly pleasant time—thank you very much. Mt. Fuji from the bath, Mt. Fuji from the guest room, and Mt. Fuji while enjoying breakfast. Although the sky was cloudy, Mt. Fuji appearing now and then was breathtaking. I chose the Western-style breakfast, and everything was delicious—I left completely full in the morning. This is a Hotel I would definitely like to visit again if I have the chance. Thank you for taking such good care of me.

At the breakfast buffet, the chef prepared dashimaki tamago and onigiri on the spot (you can choose the fillings), and I was happy to enjoy them freshly made. Today’s miso soup had clams in it, with a rich clam broth—it was delicious and comforting. There was a wide variety of dishes and desserts, including konjac-based items and Ota’s famous yakisoba, so choosing was fun and exciting. I’d love to stay again.

My husband, daughter, and I travel to Hokkaido every year, and this time we visited Jozankei Onsen for the first time. We had imagined it as an Onsen area popular with large tour groups, but this Ryokan was run by a small team and their service was outstanding. It was the first time in a while that we truly enjoyed both our stay and delicious meals at a Ryokan. Not only the Japanese staff but also the international staff were highly professional in the way they spoke and in their knowledge of the cuisine (ingredients, cooking methods, etc.), and you could clearly see how diligently they are always learning. The lounge on the second floor offered light snacks, late-night bites, and tasty drinks throughout the day, which we enjoyed after bathing. The three of us stayed in a Japanese-Western style Room. We have a few minor comments about how the Room is partitioned and that there is no screen on the open-air bath window, but the free-flowing hot spring water from the source was excellent. We didn’t know there was such a Ryokan in Jozankei Onsen where individual travelers could enjoy themselves so much. We would love to visit again in another season.

We stayed here to celebrate both our wedding anniversary and my wife’s birthday, hoping to enjoy Onsen and delicious cuisine with views of the sea and town. The scenery, food, and Onsen were wonderful, and we especially appreciated the excellent service from Mr./Ms. F. Friendly yet attentive and courteous, their explanations made the meal even more enjoyable—we truly loved every dish. On our way out, we also discussed our next Reservation. We look forward to staying with you again. Thank you for helping us spend an unforgettable anniversary!

We stayed at Chalet Ivy Jozankei for our honeymoon. When we arrived, we were a little surprised by the steep downhill slope, but a staff member quickly came over and helped carry our luggage, which was a huge help. The mango tea served at check-in was delicious, and we felt warmly welcomed. All of the staff were kind and attentive, and together with the calm atmosphere throughout the Hotel, it made for a truly relaxing stay both physically and mentally. The lounge had a wonderful view, and since it was relatively quiet, we were able to enjoy window seats many times. Both dinner and breakfast were excellent and very satisfying. We used the bath in our Room about four or five times, and the public bath was often quiet as well, so we could take our time enjoying a relaxing soak on our own. Even after check-out, they drove us to the bus stop, and we were impressed by their thoughtful service down to every detail. Thanks to the heartfelt hospitality of the staff and the comfortable Facility environment, it was an exceptionally fulfilling stay. We would love to stay again.

We stayed in a Japanese-style Room with a private open-air bath fed directly from the source. First, about the Onsen: the open-air bath in our Room was truly luxurious and easy to access from the Japanese-style Room. Even though it was still a bit chilly seasonally, we were able to use it comfortably. The large public bath is located in a secure area inside the building, and although we stayed just before a holiday weekend and had it almost to ourselves, we never felt uneasy about safety. Both the indoor bath and open-air bath were very comfortable. As a result, we enjoyed going back and forth between the private open-air bath in our Room and the large public bath many times! Next, about the meals: dinner was very filling, and we enjoyed a wide variety of local ingredients from appetizers through to the main course. The luxury items—especially grilled nodoguro (blackthroat seaperch) marinated in yuzu sauce and Noto beef—were beyond what we had imagined. Breakfast also offered various delicious “rice companions” that paired perfectly with great rice, so we thoroughly enjoyed it. Since this is not a new building, I was initially concerned about heating and other measures against the cold, but there were no issues with temperatures either in our Room or throughout the Facility. We were able to relax comfortably in a spacious, clean, calm Japanese-style Room. We had packed plans for the next day as well, so we left early on the first Shuttle Service bus; looking back, I think it would have been nice to take things slower at this Accommodation. There aren’t many places to visit right around this Accommodation, but we did enjoy short walks such as Rosanjin’s Iroha Soan and around an atmospheric public bath area nearby. Access is also reasonable: it’s about 10–15 minutes by Shuttle Service bus from Kagaonsen Station (and it takes only around 5 minutes from getting off the Shinkansen to boarding). There isn’t a lobby café or trendy services like breakfast buffets that you often see these days; however, for anyone who wants to unwind at a calm Ryokan with an old-fashioned sense of comfort and security above all else, I can highly recommend this Accommodation. It may also be because we splurged somewhat on a good Room option they prepared for us, but overall my spouse and I were completely satisfied—we couldn’t find anything to fault. Lastly, thank you very much to our attendant for your warm hospitality. We would love to stay again.

My wife and I visited from Kyoto. As it had not been long since the renovation, everything was very clean, and we had a comfortable one-night stay. The open-air bath in the guest room lets you fill it yourself—add cold water if it’s too hot, or add hot water if it’s too cool—so you can adjust the temperature to your liking. Both the hot and cold water flow were plentiful, making it a truly stress-free Onsen experience that’s hard to find. The meals were also excellent; each dish was thoughtfully prepared, and I felt the chef must be very talented. If I had to mention one minor complaint, it would have been perfect if we could have seen Mt. Aso clearly from the bath, but I understand that can’t always be helped.

About a 2-hour trip by bus transfers from Kinugawa Onsen Station. I was hesitant because I’d be traveling by public transportation and worried about the transfers, but I decided to make a Reservation and spent my summer vacation here alone. I reserved a Room in the main building with shared washbasin and toilet, and it was well maintained and very clean. The baths included an indoor bath and a women’s open-air bath, and I also tried the mixed-gender bath while wrapped in a bath towel. The bath near the waterfall felt immersive and was great, but the stairs are steep, so please be careful at night. Both dinner and breakfast were delicious, made with local ingredients. It seems you can get refills of rice, but there was no 안내; I would have appreciated being told. At night, a cricket (?) appeared in my Room, and I looked for insect spray but couldn’t find any… There’s no internal phone to reach the front desk from the Room, and the front desk is only open until 20:00... There were also unfamiliar bugs on the window screen—if you’re afraid of insects, summer might be tough.

This villa resort was a place I had always wanted to stay at, and this summer my wish finally came true.\nAs soon as we parked, the staff greeted us by name before we even introduced ourselves.\nWe completed check-in while enjoying a welcome drink and fruit, then headed to our Room.\nSeeing the view in person—one I had only seen in photos—was truly moving.\nBoth the BBQ dinner and breakfast were excellent.\nSince this trip also celebrated my partner’s new job, I emailed to request a surprise dessert plate, and I’m very grateful for their thoughtful assistance.\nI’m so glad we stayed here—it became a once-in-a-lifetime memory.\nI hope to return again someday if I have the chance.

We had a comfortable and wonderful stay. Each dish was carefully prepared, and we were very satisfied. The Room was also kept beautifully clean, allowing us to relax and unwind in a calm atmosphere. Next time, we would love to visit again in a different season.

I stayed with my Chi-poo. The Room was clean, and it was great to have a private open-air bath. It would have been perfect if we could dine in the restaurant together with our dog. The on-site dog run is covered with wood chips, which is a thoughtful, dog-friendly touch. The staff were pleasant, and it was a wonderful Accommodation. At check-out, we also received a discount voucher for our next stay, which makes it easy to return.

I requested allergy accommodations, and I am truly grateful for the kind and attentive support you provided. Also, the way you interacted with our child was incredibly respectful—treating them as an individual. You gently answered all their questions while expanding on the conversation, and it seems they not only made new discoveries but also genuinely enjoyed connecting with people. After waving goodbye until you were out of sight, they even burst into tears. This is an Accommodation I can wholeheartedly recommend to families with children!! The curry you served our child at dinner was delicious!

I stayed for a Multiple Night Stay. The staff were very helpful, and when I returned the next day, I was happy to find fresh towels hanging on the doorknob. The bathroom was small, but I had a comfortable stay. Thank you for your hospitality.

We stayed three times over three weeks (as a couple, our eldest son’s family, and our second daughter’s family). We were satisfied all three times. Both our eldest son’s family and our second daughter’s family (each staying on different dates) said that if they travel to Shirahama, they would be happy to stay at least one night at Shirahama Koganoi.