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The location was excellent! The service was also outstanding, making this a truly memorable trip.

The spacious, comfortable lobby and the nearby parking lot made parking very convenient. The Room was clean, with a wide range of yukata sizes available, and I really enjoyed the view from the window. Dinner and breakfast offered a great variety of dishes, including sushi and rice balls made by the chefs, steak, and more. Everything was delicious, and there was also an excellent selection of desserts.

I’d been looking forward to my trip to Kanazawa, but just before arrival the weather turned terrible—torrential rain and even lightning. I remembered how close it is to the station, so I left my luggage before check-in and went out exploring. On the way back, I stored my bags again and enjoyed shopping for souvenirs hands-free, then had lunch and tea and made the most of Kanazawa. I’d like to stay here again on my next trip. So grateful for the great location near the station!

Both the Room and the large public bath were very clean, and we had a comfortable stay. The food was also well seasoned. The 10-minute fireworks at Lake Suwa exceeded our expectations and became a wonderful memory. It was such a great Accommodation that we could hardly find anything to complain about. When we visit Lake Suwa again, we will definitely stay here again!

It was raining when we arrived, and the nearby parking lots were full, but staff were waiting at the entrance and assisted us. The Onsen had different temperatures in each bath, so we could relax at our own pace. The water quality was also excellent. The meals focused on locally sourced ingredients, and we enjoyed a wide variety of dishes. We had a very relaxing stay.

I had imagined a large Hotel in a great location with lots of people, but the spacious interior was quiet, time passed at a relaxed pace, and it had a calm atmosphere. The lounge was very comfortable, and the Ibasho space was also so pleasant that I hardly stayed in my Room (lol). I was very satisfied. Thank you for taking care of me. I’d like to make another opportunity to return again.

It was a wonderful stay. From the pleasant feel of the hallway carpet, to the spacious Room, everything was great. Above all, the cleanliness was outstanding—just what you would expect from the Imperial Hotel Group. If I had one request (which may be asking too much), the duvet felt a bit too thick for the season. It can be hard to get that balance right. I plan to stay around Akasaka again next year, so I will definitely return.

We had a very comfortable stay, including the Room, meals (featuring ingredients from Kochi), and the large public bath. The sweet yuzu tea in the post-bath lounge was especially delicious. (It would be even better if it were refilled a bit more often.) Also, when we asked where we could use handheld fireworks, the front desk staff immediately told us that it would be possible near Lawson in Josei Park, about a 5–10 minute walk from the Accommodation (on the concrete-paved area). This was extremely helpful, and our child was able to enjoy fireworks. (We asked at other hotels as well, but couldn’t find out where it was allowed.) Just one point: our child’s dinner was prepared as Western-style, although it seems Japanese-style could also be chosen. If it is selectable, we would appreciate being asked in advance (ideally at the time of Reservation). Since our child prefers Japanese food, we shared from our meal instead. (At check-in, we were told it had already been prepared and changing it would require remaking it with an additional charge.) Overall, we had a very comfortable stay and would definitely like to use this Accommodation again on our next visit to Kochi. (A small detail: the in-room refrigerator had a freezer function, which really helped us refreeze ice packs.)

I stayed on the 14th during the Obon holiday, and the female front desk staff were very kind. The Room was a little small, but it was a good size for me. Above all, it was very helpful that the station, department stores, and convenience stores were nearby. I stay in Omiya once a year, and I would like to stay here again.

Conveniently located near the station with a convenience store nearby. It was a pity that the twin Room we used didn’t have a coffee maker, but we were able to get drip coffee packs at the front desk, and there was a free drink corner in the lobby (may be temporarily unavailable depending on the time). Complimentary women’s skincare items were also available upon request, and they were provided at the hot bath Facility as well. The Room was clean, and there was no step up into the bathroom, which made it stress-free. You can check how crowded the hot bath Facility is on the TV, so we checked before going. It was quiet at night, which was nice.

The distance from the station, the Hotel Facility, and the Room—everything was satisfying. Breakfast also offered a wide variety and was excellent. I was truly impressed for the first time in a while.

With Akita Station almost directly connected, I left my luggage before noon and walked to the Prefectural Art Museum and Senshu Park before checking in. There was also a 7-Eleven and a Starbucks on the first floor. The Room was clean and quiet, so I could relax well. On the way back, I took the airport bus, and the bus stop was right in front, which was very convenient.

My 84-year-old mother wanted to eat conger eel, so the three of us visited together with my niece. We had a Reservation for the Yama-no-Iori Room, but since there was a cancellation, we were upgraded to a Room with an open-air bath, which made us very happy. There were many international staff members, and their service was truly pleasant and welcoming. The food was consistently delicious as always—nothing to complain about. We enjoyed conger eel in many different dishes: sashimi, grilled, shabu-shabu, sukiyaki, and more. The salt-grilled sweetfish was also excellent, and it was my first time trying sweetfish rice—delicious and very satisfying. My mother and I have visited several times before; it was my niece’s first visit, but she really liked it too, which we were glad to see. Just one thing: my niece said the pillow was a bit low, which was the only disappointment. We will be back again in October for the matsutake dishes with three families—my parents’ family and my sister and her husband’s family as well. Thank you very much!

I chose this hotel for its large public bath, and it did not disappoint. The public bath was great, and the Room and bed were spacious; the desk was also generously sized, so I was very satisfied. The amenities are well stocked. It’s close to a subway station, making it very convenient. Having a 7-Eleven on the first floor is also handy and reassuring. I’ve already decided to stay here again next time.

I made a Reservation for my family’s stay. They said the breakfast was delicious, there was soft-serve ice cream, and the Room was comfortable.

We stayed in Arima Onsen the previous night to celebrate, and since we were already in Kansai, we decided to stay in Kameoka as well—a place with special meaning for my parents. As it was our second night, we chose this hotel to save money, but every dish was delicious down to the smallest detail and truly impressed us. Not only dinner but also breakfast was outstanding. My parents also said the food here is genuinely excellent. Thank you very much.

Every year during the Obon holiday season, I stay here to avoid the crowds. It feels like there are more tourists each year, but it still never feels crowded, and I love being able to relax and fully enjoy nature. This year, a typhoon caused a power outage across the entire area on our first day, and the electricity went out around 7:00 PM right at dinnertime. It was inconvenient in many ways, but the meal was still lavish and delicious, and during the outage we managed with other guests using our phone lights. However, it wasn’t just that we couldn’t use electricity—there was no air conditioning, running water, or even toilets available until power was restored at 11:00 PM, which honestly made us anxious. Even so, the staff repeatedly brought us drinking water and even offered Shuttle Service by car to nearby restrooms in a small pocket park so we wouldn’t feel uneasy. Their warm support truly meant a lot to us. After the power came back on—even though it was late at night—they came to inspect the open-air bath in our Room as well. Thanks to that, we could relax with peace of mind in the Onsen and go to sleep feeling refreshed. Because they have their own private hot spring source, hot water pours into the in-room open-air bath with incredible force nonstop. I couldn’t help asking, “Is it really okay to let it run this much?!”—and they told me this is one of Tomiya’s proud features. We gratefully enjoyed the open-air bath many times and my skin felt wonderfully smooth. When you stay two nights, the menu changes as well—and everything is so luxurious you can hardly finish it all. Between the food and especially the warm hospitality from everyone on staff, we had another wonderful two-night stay. Because there aren’t many tourist attractions nearby, you can enjoy a truly luxurious trip focused on rest and refreshment without being rushed from place to place. Thank you again for such a lovely time this year. We’ll be back again next year.

The staff were polite and had wonderful smiles. There were plenty of amenities, especially skincare products and face masks for women, which were very satisfying. It was fun to have a variety of tea bags available. Having water dispensers on each floor was reassuring. Overall, it made for a great trip. Thank you very much!

Having stayed at retreat Hotels all over the whole country, I found this Retreat Onko Chishin to be outstanding in every way. The Room, bath, meals and drinks, and hospitality all delivered a high level of satisfaction, making for a truly pleasant stay. This Hotel has been reborn through the renovation of an existing Hotel, and the quality of the renovation and overall atmosphere were excellent.

I was very satisfied because the complimentary amenities suited my skin type. The staff were excellent, and since I had some time before check-in, I waited in the lobby and they kindly offered an early check-in. Their explanations were clear and very helpful. It was also very convenient to be able to check the coin laundry availability on the Room TV.