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The food quality is exceptional—everything we tried was truly delicious. The breakfast buffet is not only tasty, but the staff also keep it clean and well organized at all times, so you can enjoy it comfortably. The Room facilities are not brand-new, but everything—including the bathrooms—is thoroughly cleaned, making for a comfortable stay. From the doorman onward, many of the staff are incredibly kind and greet you with warm smiles, which makes you feel welcome. Rather than staying just to visit a theme park, this is a Hotel that makes you want to stay simply because you want to stay at Hotel Okura—a place full of heartfelt hospitality.

We planned a “family reunion” trip at the end of summer vacation and stayed at Maihama View Hotel by HULIC, Hearth Symphony Room—absolutely the right choice. Since it was our grandchild’s first time in Maihama just after turning one, we didn’t go to the Disney Resort; instead, we caught a glimpse of Disneyland’s “Reach for the Stars” from the Hotel, and the adults enjoyed the large bath and sauna. We also really enjoyed the lounge, which was available from 12:00 on our arrival day until 4:00 p.m. the next day. In central Tokyo Hotels it can be difficult to bring a baby into a lounge, so we chose Maihama this time, and everyone at this Hotel was truly kind to our baby—we were very grateful. Since there were four of us in one Room and a baby crib wouldn’t fit, we requested bed guards; when our grandchild got excited and kept moving around and we spoke with the front desk, they even surrounded two beds with bed guards for us. The amenities were excellent as well—bath salts, face masks, and more—making it a wonderful break for our daughter who is raising children. We’d love to visit again soon. Thank you very much.

This was my first stay for a live concert at Pia Arena. Since it’s right across the street, I could return immediately after the show, which was great. The bathroom had a separate washing area, breakfast was delicious, and even though it was raining I could still enjoy the view (it would have been perfect on a clear day). The staff were also excellent, so this has become a Hotel I’d like to stay at again. I’ll definitely come back even when there isn’t a concert. Thank you for your hospitality.

We stayed with an infant and a young child, and had a very comfortable stay. The Room was spacious and comfortable, and every staff member was extremely kind and hospitable, so we felt at ease throughout our stay. The meals were well prepared and thoughtfully presented. Since we have children, we are careful about ingredients and additives, but we were able to enjoy everything with peace of mind right through to the final dessert. It was also convenient that the bus stop for the Komagatake Ropeway Station is right in front of the Accommodation. For families with small children, this Accommodation has it all—the spacious Room, the warm support from the staff, reassuring meals, and a convenient location—making it very easy to stay here. We would definitely like to return.

I stay here almost every month for regular errands. They have all the amenities, Facilities, and services you need for travel—truly a long-established Hotel. By chance, Kuyoan was fully booked at Saturday dinner time. Since I was traveling solo, I took a seat at the bar counter, and it was surprisingly comfortable. It’s actually relaxing and recommended for solo guests. However, it was truly disappointing to see that several à la carte items—once flawlessly complete at the time of the reopening—have disappeared from some of the less in-demand meals.

Everything was spotless, and the atmosphere was wonderful! The breakfast buffet was also incredibly lavish! I was busy with personal plans in the evening and couldn’t make it to the bar, which I really regret—so next time I’d like to stay again and take my time! Thank you for a wonderful stay!

The moderately American-style Room decor feels thoughtfully different from a typical Business Hotel. It was a new, clean Room. I was surprised that the bath and toilet were clearly separated. (The bathtub and shower felt like something you’d have at home.) The lighting in the Room is well designed, there are plenty of outlets, and it’s highly functional—overall, the hospitality far exceeded expectations for this price. Breakfast was also very satisfying in quality, and the other guests gave an elegant impression. There were a couple of moments when I noticed the soundproofing, but it was quiet at night.

The Room and breakfast were excellent! We will definitely stay again. It was also very convenient that the airport bus stops right in front of the property.

Thank you again for everything! I called because we were likely to arrive earlier than planned, and you kindly assisted us. While we waited, we enjoyed some drinks, and since there was an Othello set available, my husband and I had a great time. After that, we thoroughly enjoyed the karaoke, wonderful meals, bath, massage, table tennis—everything was very comfortable! We plan to stay again in March. We look forward to seeing you then.

I stayed at Yokohama Tokyu REI Hotel! This was my second time! All the staff responded quickly and courteously, and I was able to spend my time here very comfortably. The Room was also very clean, carefully cleaned down to every detail—perfect! There was an earthquake in the middle of the night and I felt a bit uneasy, but there was clear guidance on what to do in an emergency, so I could respond with peace of mind, thinking “I’ll be okay here.” I really felt their attentive care for guests, which was very reassuring. Once again, I had a safe and comfortable stay. Thank you for a wonderful time and great memories! When I come to Yokohama again for fan activities, I would definitely like to stay here.

The breakfast buffet offered a wide variety of options, the Room air conditioning worked well, and above all, the staff were friendly and wonderful. The front desk team, restaurant team, and housekeeping team—especially the male housekeeping staff member I met in the morning when checking out—was so polite that I found myself thinking, “Wait, are you really part of the housekeeping staff?” He made a great impression.

I stayed here last year to celebrate my birthday, and loved it so much that I returned again this year for my birthday celebration. This time, I truly appreciate your even more thoughtful hospitality. Thanks to you, I was able to relax wholeheartedly in the Room. This year’s concept was to take things slow at a Hotel. First, I enjoyed a Multiple Night Stay at a wonderful Hotel in Umekoji. Then I came here. The atmosphere is different, yet even better. It feels very calm and serene. I think it’s because you make the most of the location by the Kamo River and help guests experience Kyoto in such a comfortable way. Even though it’s right in the bustle of Shijo-Kawaramachi, this is a space where you don’t feel any of that at all—remarkable. Your affiliated HIYORI Ocean Resort Okinawa is also one of my favorites—a wonderful Hotel that lets you truly feel the beauty of Onna Village. And now SORANIWA Terrace Kyoto has won me over too! At this rate, I’ll probably be back again for my birthday next year.

The staff’s hospitality, attentive care down to the smallest details, delicious meals, and well-maintained Facility all made this an outstanding Ryokan with nothing to fault. The Onsen was wonderfully smooth, free-flowing from the source, and because the temperature is relatively low, you can enjoy it again and again. We had a truly elegant stay. Highly recommended. Thank you to all the staff—we would love to visit again.

While urgently looking for an affordable Onsen Accommodation near Kagoshima Airport, I came across this place. I didn’t have high expectations, but the Room was spacious and clean, the open-air Onsen bath was very relaxing, and there was also a cold plunge in the indoor bath—overall, I was very satisfied. I didn’t make a Reservation with meals included, so I arranged it directly at the Accommodation, and it turned out to be a delicious meal made with local ingredients. The breakfast in particular was excellent.

Even though my Reservation was made on the day of arrival, everything went smoothly when I arrived—your service was truly excellent, and I’m very grateful. The well-stocked welcome drinks and the thoroughly cleaned Room made my stay extremely comfortable. Breakfast also had a great variety, and I was very satisfied. Considering the price, both the facilities and service were outstanding in every way. This is my No. 1 Business Hotel of the year. Thank you very much.

This was my first stay here. I had no idea there was such a wonderful Onsen Ryokan less than an hour from home. The service was excellent, and we truly enjoyed the delicious meals. In particular, the steamed dish with spiny lobster, abalone, and beef was outstanding. The bath in the Room was also wonderful, and I also used the day-use Onsen. After dinner, we relaxed in the Room watching Netflix and YouTube, and the late-night snack was delicious as well. If I had to mention one request, it would be that breakfast starts a little late. As I’ve gotten older I wake up early, so I’d appreciate it if breakfast could start sometime after 7:00 a.m. That said... what disappointed me happened after breakfast. My one real hobby is watching Major League Baseball. These days, the only TV program I watch is MLB on BS channels. Since check-out is at 11:00 a.m., I thought I’d be able to relax at the Ryokan and enjoy baseball until then, so I didn’t record it at home before coming. However... when I tried to watch on the big screen by pressing the BS button, there was no BS broadcast available. I was honestly surprised—I assumed BS channels would be standard at any Ryokan (that assumption is on me). I don’t mind if Netflix isn’t available; but at minimum, I would like BS channels to be accessible. So overall it would have been perfect except for this point, but for Facility/equipment and overall satisfaction I rated it 4 stars.

It’s a little away from Hankyu Umeda Station, but not far enough to be a concern. There are many restaurants nearby, making it a convenient location. The Hotel staff are polite and welcoming, and they see you off pleasantly as well. You can also enjoy the “Miracle Breakfast” at a relaxed pace. This is a Hotel I’d like to stay at again.

I was satisfied with everything—the Onsen, the service, and the meals. Soaking in the Onsen while looking out over the Tamagawa River, I was able to enjoy a truly elegant and relaxing time. The only potential issue is that parts of the road to the Hotel are unpaved, so if you’re not confident driving, I recommend using the Hotel’s Shuttle Service. If there is no snowfall or rain, driving is not a problem at all.

We were able to relax and had a wonderful stay. We’re glad we chose to come.

Our family of three stayed in the ocean-view Room “Mizuwori.” What left the strongest impression was the outstanding hospitality of the staff. From their demeanor during the Shuttle Service to their attentive care with in-room dining, everything was never stiff yet always thoughtful and thorough, making our stay truly comfortable. The Room itself was also wonderful. Recently renovated, it features a modern, refined interior while preserving a Japanese atmosphere. The sofa and massage chair were very comfortable, and above all, being able to view the Great Torii from the Room was exceptional. It’s a Room that truly makes you feel it’s worth staying overnight on Miyajima. The complimentary services are also very well provided. In particular, the rooftop space on the top floor was a lovely place to relax while enjoying views of Miyajima. It was also nice that drinks and ice cream were available free of charge—you can really feel their desire to delight guests. The large public bath was clean and pleasant to use, and at breakfast there was an appropriate amount of space between guests so we could enjoy our meal in a calm setting. Both dinner and breakfast were completely satisfying in both taste and portion size. Dinner especially—being able to enjoy it slowly as a family in our Room—became a wonderful memory from this trip. Above all, what makes Kinsuikan so appealing is its superb location. It is close to Itsukushima Shrine, the Great Torii, and Omotesando Street, allowing you not only to sightsee during the day but also easily enjoy the Great Torii at night when day-trippers have thinned out, as well as quiet Miyajima early the next morning. Cuisine, service, hospitality, and location—everything is balanced at an exceptionally high level here. This Accommodation truly made us feel glad we chose to stay overnight on Miyajima. If we have another chance to visit Miyajima again, we would definitely like to stay here again.