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The Facility was very clean with almost no odor, making it extremely pleasant. We stayed in a suite, which was so spacious for two people that it felt like too much room—probably enough to accommodate six people comfortably. The view from the living room was also fantastic. The meals were delicious, and it was wonderful that dogs could join us at the table. All the Hotel staff were dog lovers and fully committed to a dog-first approach, making our stay exceptional. We would love to stay here again many times in the future!

At first, I thought it was an apartment building and walked right past it. As soon as I was shown to the Room, I was greeted by a wonderful view and a calm, relaxing interior. At night, we could look up at the sky from the rooftop—the stars were beautiful. The Accommodation has a sauna, but I was disappointed that there was no chair in the shower room. It’s also a shame that you can’t see the view while soaking in the open-air bath—though you can if you stand up. Perhaps this is due to health department guidance. The meals were delicious and very generous in portion size; even our big-eating family member was completely satisfied. That said, for an Accommodation at this price point, a 10:00 checkout is far too early. Still, there is a nearby seaside market (“Umi no Eki”), which was very convenient for buying souvenirs. Driving along the seawall was also enjoyable.

Both breakfast and dinner at the restaurant were excellent, and we sincerely appreciate the thoughtful care from the female staff. The towels in the Room were wonderfully fluffy and very practical, so we bought some as souvenirs at Super Zero on our way home. We enjoyed a comfortable time at the spa we had been looking forward to, but there was no bath mat after showering, so the floor became wet and it was inconvenient. The Hotel was of high quality and felt like a luxury Hotel. When we travel here again, we would definitely like to stay with you again.

I was able to have a wonderful time again. Thank you very much. I stayed at AO in my favorite hotel this time. I thought blue might feel cold, but perhaps due to the color scheme and texture (such as underfoot), it was a stay that even changed the impression of blue while being calm. It's a space that somehow makes you feel like you've "come home." The bath is deep, allowing you to warm up thoroughly and relax in a wonderful space. The amenities are pleasant, and I really like the scent of the bath herbs and soap. If I may be greedy, I would be happy if I could have herbal tea in the room. However, there is a pot, and you can enjoy three-year bancha and coffee. It is mentioned from the beginning that there is no toothbrush, but I thought it would be nice to have body lotion. I generally like Babaghuri's amenities, but the shampoo & rinse just don't suit my hair (I end up using it because it smells good), and that's the only disappointment. Breakfast is one of the pleasures of this property that cannot be missed. It's full of vegetables, looks beautiful, and energizes you from the morning. The soup changes with the season, and it's really gentle and delicious. Having delicious soup in the morning feels luxurious, and I always think so when I come here. It comes in a stove pot, so you can reheat it in the room. The variety of vegetables makes for a really enjoyable meal from the morning. I chose bread, and there were three types, each delicious, and although it seemed like a lot, I wanted to have seconds. I am thinking of staying again next time. I was also very pleased with the various thoughtful gestures this time. Thank you very much!!

I stayed for two nights, one with No Meals Included and the other with dinner and breakfast included. Learning about the centuries of history cherished by everyone in this mountain area was truly inspiring. I had a very comfortable stay, feeling protected by the mountains, which allowed me to sleep soundly. The local cuisine prepared by the community was exceptional (starting with tempura of sweet buns and many other unique dishes!). Knowing that hot water was boiled using firewood added to my happiness! It was hard to leave, and since I couldn’t see the starry sky this time, I hope to visit again!

We stayed for one night with three dogs to celebrate the New Year, and it turned out to be a highly satisfying experience. Considering the year-end traffic and the cold weather in Karuizawa, we opted for the bullet train this time. After exploring the outlet mall directly connected to the station, we took a taxi for about 11 minutes at a cost of approximately 3,500 yen. Later, we found out that Shuttle Service was available, so checking in advance would make things smoother. The property is very spacious—about half the size of Tokyo Dome by feel—and fully enclosed. It felt like an entire dog park, providing great peace of mind when traveling with pets. Although limited to one group per day, there are three tents available. For two people it feels luxurious; six people might strike a better balance. The dogs were relaxed throughout our stay and enjoyed their freedom without concern for others—a major highlight. Upon arrival, we were welcomed with drinks and used the sauna before dinner. The sauna allowed "löyly" (steam infusion) with around nine types of aroma oils provided. At about 90°C (194°F), it was perfect for working up a good sweat. While there wasn’t a cold plunge pool available, winter’s chilly outdoor air sufficed without inconvenience. The distance from the sauna to showers could be improved slightly; however, having a bonfire area right outside made outdoor relaxation part of its charm—I wish we'd checked in earlier! Dinner was BBQ-style featuring high-quality meats and vegetables along with delicious fish appetizers and soup as starters. A selection of wines including red wine starting at 5,500 yen as well as white wine and champagne were also offered. The BBQ venue had enclosures and heaters ensuring comfort even during colder seasons. The Room felt chilly due to exposure from outside air but came equipped with electric blankets plus heaters making sleeping conditions manageable overall—though stronger or additional heating units would enhance comfort further especially if you're sensitive towards cold temperatures; bringing extra warm clothing is recommended! Morning began again inside saunas followed by breakfast consisting thoughtfully prepared soup alongside Akagi beef shigureni bento boxes which delivered both satisfying portions & flavors alike! Throughout every interaction staff maintained pleasant professionalism striking ideal balance between attentiveness yet respecting privacy leaving lasting positive impressions behind too! Finally returning back via Shuttle Service ensured seamless end-to-end convenience concluding memorable stay altogether! Looking forward revisiting during spring/autumn seasons next time experiencing different scenery/atmosphere altogether anew!

The Room and bathroom were excellent, but above all, the staff was incredibly kind, which made me the happiest. I was able to relax and enjoy my stay. Thank you very much.

I have used it three times in the past, and since it's a great place, I gifted it to my son and his wife this time. They were very pleased, saying the location and scenery were excellent.

It was hard to find a place where I could bring my dog, but staying together in Kyoto without any worries made me very happy. We had dinner at a nearby restaurant and only requested breakfast, but the bread was delicious and satisfying. I apologize for taking extra time during check-out due to packing and tidying up. I would love to visit again!

Although it was quite chilly for spring, the Facility staff kindly provided advice on how to stay warm, allowing us to enjoy a fun barbecue. The warmth from the barbecue fire helped keep the cold at bay. Those who just wanted to eat stayed cozy in the kotatsu. Since the barbecue grill had wide mesh, an aluminum BBQ plate would have been helpful. Inside the lodge, most of the space was taken up by a kitchen and beds, so it felt a bit cramped when we couldn’t go outside due to weather or temperature—this might have been more noticeable because we were a large group. Breakfast was delivered from a nearby café; however, due to the cold weather, the coffee was slightly lukewarm. Perhaps providing coffee in pots and pouring it into cups on-site could be an option? The food itself was delicious!

Thank you for the wonderful and happy time. We recently stayed here for a family trip. As it has become rare for us to gather as a family since everyone is now working, this trip was very special. Thanks to the attentive service, well-equipped facilities, and the cozy, home-like atmosphere, we were able to spend a truly happy time together. For meals, we arranged both BBQ and a private chef service, and both exceeded our expectations with their excellent service and delicious food. The location is also great, within walking distance to the center of Old Karuizawa, allowing us to enjoy morning and evening strolls. We would love to stay here again someday.

It was excellent. The staff at the accommodation were polite, the room was clean, and it turned into a wonderful and relaxing trip!