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Thank you very much for a comfortable stay the other day. The Room was very clean, and the staff were courteous and attentive. I was extremely satisfied and would love to stay again. There is just one point I noticed. The TV in the guest Room seems to have a maximum volume limit set at 25, which was perfectly fine for regular TV broadcasts. However, when playing streaming services such as Netflix, the audio is relatively quiet to begin with, so even at the maximum of 25 it did not become loud enough, and I found it difficult to hear clearly. I understand that setting a volume limit is likely out of consideration for other Rooms, so I think it is generally fine as it is. That said, if a guest requests to watch streaming content, allowing the volume limit to be raised slightly only during that stay (if possible) might make things more comfortable for many guests. This is just one suggestion, but I would appreciate your consideration. Although there was one small concern regarding the Facility equipment, overall it was still a very satisfying stay. Thank you again in advance.

I stayed here for a live show in Sendai. It’s close to the station, the staff were friendly, the Room was clean, and breakfast was free with a great selection. I’ll definitely stay again. Thank you!

I was very satisfied with the great value of my stay. Everything was wonderful, and in particular, the open-air bath in the Room was fed directly from the hot spring source. I only noticed after making my Reservation, which made me even happier. The water quality was excellent—my skin felt moisturized and my body stayed warm. The meals were delicious and the views were beautiful, making for a truly lovely time and a great trip. Thank you very much for your hospitality.

It was a very clean Room! It was a bit small, but the price was affordable, so I was very satisfied. It was my first time having the front desk on the top floor, and there was a balcony, which was wonderful! The view was amazing! I would like to stay again! Also, I’d like to take this opportunity to express my thanks. I accidentally left my smartphone at the entrance on the first floor, and I’m grateful to the person who brought it up to the front desk on the top floor. Thank you very much!

The bed was spacious enough for two people to sleep comfortably. The selection of pillows and amenities was a welcome touch. We also enjoyed a delicious breakfast.

We stay here every year with our dog. This time, we visited again in October after a while. We had booked a cottage for four, but they kindly upgraded us—perhaps because a Pet Welcome Cottage happened to be available. The facilities have been modernly renovated, and the kitchen was equipped with a microwave and tableware. For longer stays, dining at the restaurant every day can get repetitive, so it’s great that you can bring your own food as well. A new dog run has also been added separately near the cottage entrance. It’s our family’s favorite place—comfortable and pleasant no matter when we visit.

Thank you for your hospitality. What I liked: - I was pleasantly surprised that the showerheads and hair dryers in the women’s large public bath were ReFa products. - The bed firmness was just right, and I slept well. What was disappointing: - There was only one elevator, so I had to wait twice at checkout. - The step at the bathroom/toilet door felt dangerous.

I wanted a non-smoking Room, but none were available at the time of Reservation. Since my wife is sensitive to the smell of cigarettes, I emailed to confirm, and received a prompt and courteous reply, which allowed us to head to the Hotel with peace of mind. On the day, our Room was changed to a non-smoking Room, and we were also able to relax in the large public bath and recover from our trip. We had a very comfortable stay. Thank you very much.

This hotel offers a wonderful view. The staff were very attentive, and the food was delicious. Feeding the black kites was great fun—the number of birds coming for the food and their speed were truly impressive.

This was our second stay, and we had a very comfortable time. We would love to stay again next time.

I enjoyed my stay so much in spring that I returned to visit the Utsunomiya Museum of Art. Although I was traveling alone, they upgraded me to a twin room, and I was able to relax comfortably in the spacious room. Breakfast was excellent last time with the Western set, so this time I chose the Japanese set, and it met my expectations. For dinner, I walked to a nearby Ootoya, but it seems the hotel restaurant also offers a course menu for guests. I wish there had been information on the table rather than tucked away in a drawer—then I wouldn’t have needed to go out. In any case, for a full-service city hotel at this price with such a great breakfast, the value for money is outstanding.

With reasonable rates, the facilities, service, and meals were all excellent. My grandchild who stayed with me also seemed to like it, so I’d like to stay here again.

We stayed for 2 nights and 3 days with three relatives. In a word, it was a wonderful Accommodation. The restaurant meals were especially excellent—seasonal, creative dishes that we could enjoy both visually and in taste. The chef’s ideas are outstanding. All of the service staff were warm and welcoming, making our dining time even more enjoyable. I felt that whether the meals at an Accommodation are good or not almost determines whether the trip was great. Of course, both the Room and the bath were also very good. If I had to mention one small point, the amenities were from a brand with a very distinctive fragrance. Preferences may vary, but personally I felt there might be other options that would suit this Accommodation as well. I would love to visit again. Thank you very much.

We stayed here as a family of three during the summer holidays. I often visit the Chunichi Building, and the 7th-floor restaurants and observation terrace have long been favorite spots, so I wanted to stay at the Hotel as well. The view from the front desk was wonderful—you can overlook Sakae and even see as far as Nagoya. Depending on the Room, you may get that same view, but our Room faced the opposite side, with views toward landmarks such as Higashiyama Tower. Even so, it was still a great view and we enjoyed it fully. As it is a new Hotel, we were very satisfied with both the design and comfort. The Room and bathroom were spacious, allowing us to relax comfortably. We also appreciated how crafts showcasing artisan techniques from the Tokai and Hokuriku regions were incorporated throughout. In particular, I love Arimatsu shibori dyeing, so I was happy to see it used for items such as cushion covers in both the front desk area and our Room. My husband used the bar and said it was great. We felt this is an Accommodation we could confidently recommend to international guests as well. We would definitely like to stay again. Thank you very much.

Winter trips can be tiring with long hours spent outdoors, so I chose this Hotel focusing on whether I could also enjoy my time inside. I had a great time warming up in the sauna, taking a short break, and then returning to my Room to watch a movie. Thank you very much!

The Hilton Group always feels reassuring—casual, yet just right, and never a disappointment. The lounge is also excellent. Thank you as always.

This was our second stay, and the three of us—my daughter, my grandchild, and I—visited together. We were assigned a Room at the property’s discretion, and it was spacious and wonderful; we were truly impressed. Due to various circumstances we could only stay one night, but we enjoyed it to the fullest. The meals were delicious, the staff were very kind, and we were able to relax—everything was truly great! My grandchild kept saying how much fun it was. We’d love to come back again.

It was close to the station, and the Room was comfortable. Breakfast had a great selection, and even though it was during a holiday weekend, it wasn’t crowded, so I could enjoy my meal at a relaxed pace. The black oolong tea was delicious. I would have been happy if there were a few more amenities.

I stayed here alone this time. The room had a double-size bunk bed, and while the living space was small, the bed made it very comfortable. The breakfast was delicious and I felt it was good value for money. When I tried to add the dinner buffet after check-in (it may have been because it was late), I was told they had run out of ingredients and couldn’t accept my request. If you plan to have dinner, it’s better to book in advance. There’s a convenience store very close by, so it wasn’t a problem for me. The Jomon Museum about a 10-minute walk away was also quite enjoyable.

This time we stayed in the VIP Room and enjoyed the premium kaiseki dinner course. The Room was very spacious, the garden was beautifully maintained, and the private open-air bath attached to the Room was excellent. All of the staff who assisted us were very kind, and every dinner dish was carefully prepared and truly delicious. Breakfast seemed to be the same for all courses, but since we can’t eat much in the morning, we personally appreciated that it was on the lighter side. We also visited the large public bath, but we noticed towels left at washing stations that were not being used and some guests reserving spots. We think it would be even better if there were guidance on how to use the facilities in languages other than Japanese. Access was convenient—about a 7-minute walk to the streetcar stop. By taxi or car, you can reach major sightseeing spots in about 15 minutes, so if you don’t have a car, using both the streetcar and taxis makes it easy to get around. It was a 5-minute drive from the airport, so being able to leave our luggage before/after our stay was very convenient. If we have another opportunity, we would love to stay again for about two nights in a VIP Room with the premium dining course. Thank you very much.