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This was my first time staying here. It was close to the train station, and transportation access was excellent. There were also many nearby shops such as convenience stores and eateries, so the location was great. The Room was clean, and the amenities were well stocked for the price. The front desk staff were efficient and explained everything clearly in a short time. I didn’t use breakfast because I wanted to check out early, but it looked very good when I passed by. Next time, I’d like to have breakfast as well. I would like to stay here again when I visit Matsuyama to pay respects at a grave.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

Traveling with our dog, everything—price, service, cleanliness, etc.—was excellent. [Things that would make it even better] - It would be helpful to have plastic bags in the bathroom for wet clothes. - At breakfast, some dishes didn’t have labels, so we couldn’t tell what they were; it would be nice if all items were labeled. - A lid for the pet crate would make it easier to leave our dog alone with peace of mind. - It would be great to have a safety measure on the balcony fence to prevent dogs from falling, just in case they slip out by accident. - Better pruning of the trees around the open-air bath would make it even nicer. - It would be nice to have one lane in the pool for guests who want to swim laps. I ended up writing a lot, but we will definitely be back. Thank you very much.

This was my second stay, and once again I was reminded what a truly wonderful property this is. All the staff are always smiling, quick to help, and courteous, making my stay comfortable again this time. The Onsen was exceptional—not only the quality of the water, but also the spotless interior and beautiful views made it a perfect time to unwind. And as a Dormy Inn fan, I thoroughly enjoyed the post-bath ice pops and probiotic drink at the relaxation area, as well as the famous “Yonaki Soba,” all just as delicious as ever. Whenever I stay in Matsumoto, I will definitely choose this place again!

I was finally able to stay at Akazawa Guest House, a place I had long wanted to visit, this time together with my son and his wife. The Accommodation is beautiful from the outside, but once you step inside, you’re amazed to see platinum used throughout the walls and other details. It’s a stunning space with meticulous attention paid to every element. The pampas grass in the courtyard was especially memorable, and we were able to relax and enjoy a peaceful time away from everyday life while feeling the charm of the season. Everything—the Room, the meals, and the atmosphere throughout the property—was wonderful, of course. But what stayed with me most was the warm hospitality of all the staff. My daughter-in-law is pregnant, and they kindly accommodated our requests in advance with great care. They prepared extra pillows in our Room and thoughtfully adjusted aspects of our meals as well, which we truly appreciated. In particular, the staff member who served our meals had such a lovely smile. Their service was both attentive and genuinely warm, which made us feel very at ease. The staff member who took photos for us also went beyond what we asked for and discreetly looked out for us so we could enjoy ourselves—an act of consideration that made us very happy. It’s certainly an exceptional space filled with luxury, but even more than that, I felt that the thoughtful and heartfelt hospitality of everyone working there makes this Accommodation even more special. I’m truly glad we were able to spend such precious family time at Akazawa Guest House. On our way home, my son and his wife said together, “Let’s come back again.” Thank you very much for giving us such a wonderful time that will stay in our hearts. We would love to visit again.

Thank you for the wonderful Room. I requested a DVD set in advance, and you kindly accommodated my request. The Room was lovely—I'd love to stay again.

I stay here every time I visit Izumo. I knew there was a washing machine and dryer in the changing room, but I assumed they were mainly for long-term guests. This time, my clothes got dirty due to an unexpected issue and I was in trouble—then I remembered the laundry facilities and used them for the first time. The washing machine is free, and the dryer costs 100 yen for 20 minutes. The stains came out and everything finished beautifully. It truly helped me a lot. Thank you very much.

I visit on business every year, but this was my first stay in Kaike Onsen. Since I was here for work, I wasn’t expecting anything special, but not only was the Onsen wonderful—the meals were excellent as well. The sunset over the Sea of Japan from our spacious Room was absolutely breathtaking. I would definitely like to stay again next time. Thank you very much.

I stayed in a double Room with my daughter. All of the staff were polite and very pleasant. The key was a standard type, and while the Room had a slightly retro feel that showed its age, it felt clean and didn’t bother me at all—perhaps because everything was so thoroughly cleaned. I could even tell how careful the housekeeping was from the way the hair dryer cord was neatly wrapped. I really appreciated being able to enjoy a delicious breakfast for free.

It was a wonderful stay. The hospitality, the meals, and the Onsen—everything was a moving and relaxing experience. Thank you very much.

Whenever I travel for business, I always stay here. The Room, the bath, and the price are all excellent.

The Hotel is located right in front of Miyajima Port, making access excellent and extremely convenient. Even before check-in and after check-out, we could use the lounge and enjoy ice cream, coffee, and other drinks. Depending on the time of day, there was also a momiji manju service, plus vouchers to redeem momiji manju at shops on Miyajima (including fried momiji), and candy ice cream after the bath—everything was thoughtfully provided. The facilities were very clean, and the buffet featured carefully prepared dishes made with locally sourced ingredients. With an all-inclusive plan that included alcohol as well, we were very satisfied overall. The lemon herb tea in the restaurant was especially delicious; we highly appreciated that it used Hiroshima lemons and herbs, to the point that we wanted to buy it. We think it would be great if it were sold in the Hotel’s souvenir corner or similar shop.

The staff’s hospitality was truly outstanding. One delightful surprise after another made both our hearts and stomachs more than satisfied. There were plenty of activities for both adults and children, and we fully enjoyed the breathtaking views of the sea and islands. One night wasn’t nearly enough to experience it all. We would love to return.

Right after check-in, I went to use the sauna and the Onsen, and had them all to myself. Everything was very clean, I warmed up and was able to relax. The entire property and the Room were spotless wherever I looked, very comfortable, and all of the staff were extremely kind. Breakfast the next morning offered a wide variety of options, was filling and delicious, and I was completely satisfied. Up until check-out, everything met my expectations, and I would definitely like to visit again. Thank you very much for your hospitality.

The View from Seina Dining on the Water Balcony Umikoro—truly one of a kind. This time, due to light rain, we couldn’t see the sea at its best, but it was such a wonderful stay that we forgot all about it. Perfect guidance from the butler The quality of the meals Sisley spa treatment with Shuttle Service included Private large public bath Late check-out as an IKYU Diamond Member benefit Next time, we’ll plan our visit to Seina for the fireworks day. Thank you very much.

I stayed at Yufuin Sansuikan, and everything—from the Onsen and meals to the all-inclusive service—was absolutely satisfying! The Onsen water was silky and gentle, kind to the skin, and incredibly relaxing. Dinner was buffet-style, so our international guests could freely choose whatever they liked and enjoy it. Every dish was delicious, with so many tempting options that I ended up eating too much. The Oita Wagyu steak in particular was outstanding. Another highlight was the all-inclusive service, which allowed us to enjoy complimentary drinks—including alcohol—from check-in through dinner. Above all, thanks to the warm hospitality of the president and the proprietress, we were able to spend a truly enjoyable and memorable time. Thank you for a wonderful stay. I would love to visit again.

Although I checked in late, the staff assisted me courteously. It was my first stay at a Route Inn Hotel, and it was a good experience—the Business Hotel breakfast was delicious.

A relocated samurai residence Accommodation that appears tucked away in the mountains. The Room was very spacious and spotless, with thoughtful touches throughout and plenty of cherry-bark craftsmanship—exceptionally comfortable, and I couldn’t stop admiring it. On the Room terrace, I relaxed while listening to insects and birds, and the private open-air Onsen bath was wonderfully soothing. The meals were also absolutely delicious. Thank you to all the staff for your warm hospitality.

It was really great!

This is my favorite Hotel, which I visit about twice a year. You can relax and unwind surrounded by nature. At night, if the sky is clear, you can see countless stars from the parking lot. The Onsen also has an open-air bath, and it was wonderfully relaxing. Meals are served buffet-style, and dinner in particular features many local ingredients. I enjoyed freshly prepared roast beef and tempura. The cold noodles were also delicious; I asked where they were sold and stopped by on the way home to buy some. For breakfast, I especially loved the yogurt—when I learned it was from a farm in Iwate, I visited there as well. Although our Room was assigned for us, it was spacious, which was great since we had a lot of luggage this time. Overall, it exceeded my expectations for the price.