Seluruh negara × Kepuasan pelanggan yang tinggi di Hotel·penginapan gaya Jepang - 52Halaman 目

Despite the continued hot weather, the herb garden was beautifully maintained and filled with many flowers and herbs. Both dinner and breakfast were carefully prepared dish by dish—beautifully presented and delicious. Truly worthy of an auberge. We also enjoyed the carefully selected furnishings in the Room and the tableware in the restaurant. Although you wouldn’t expect it from the exterior, the hinoki bath and ReFa shower were wonderful, allowing us to relax completely. Even with many young staff members, the hospitality was outstanding. The vegan cookies in the lounge were so good that I meant to buy some as a souvenir, but I forgot—what a shame. Thank you very much for taking such good care of us. We would love to visit again.

I had been struggling with light sleep and not feeling well-rested for quite some time, when I happened to see the words “sleep therapy” on IKYU and decided to book immediately. Services like this are often available for only one guest, so it was wonderful that both of us could receive the treatment at the same time. My husband was also very pleased. The Room lighting, Onsen temperature, and bedding were all thoughtfully arranged as well, and thanks to that, we both slept soundly through the night. From the welcome sweets onward, both dinner and breakfast were delicious. However, it was a little disappointing that the Tajima beef was served on a hot plate rather than charcoal-grilled. With a hot plate, you don’t really get the benefits of charcoal grilling, so it felt like some of the flavor was lost. The staff were full of hospitality and absolutely wonderful. It was our first visit to Yumura Onsen, but we loved its charming atmosphere and sense of tradition, so we definitely want to return. When we do, we would of course like to book a Plan that includes the sleep therapy again. Thank you very much for taking such great care of us.

I stayed here for one night on a trip to Kyoto. I often stay in Kyoto and Nara, and this place has the unique comfort of a compact hotel. It feels very cozy, the Facilities are well equipped, and overall satisfaction is high. Although the hours are limited, it’s wonderful that there are complimentary drinks. Having local Kyoto sake is a service that makes travelers very happy. I was delighted to find the same sake I had at Kyoto Station on my way back. It might be nice if it were available for purchase as well. The front desk staff were kind—I enjoyed talking about sake with them—and they replenished breakfast at just the right times, so I had a very comfortable stay. Kyoto summers are hot, so I’d like to visit again after peak season. Thank you very much.

The building is still quite new, and everything was spotless, making for a very comfortable stay. At Habutae Saryo, it was great to have a selection of alcoholic drinks, light snacks, and soft drinks. On the evening of our second night we were a bit tired and didn’t feel like going out for dinner, but we were able to have a light bite at Habutae Saryo, relax for a while, and then finish with the late-night soba—very helpful. The snacks were also high quality. I hope other Nono properties will offer similar restaurant service as well. If I had to mention one thing, the washing area in the large public bath seemed limited, so it often felt crowded.

I stayed here again this year during two consecutive days of diving in Yura. The Room was spacious, and I was very satisfied with the amenities and the delicious complimentary coffee at the front desk. Last time, I tried dinner for the first time and was very happy with it—reasonably priced and generously portioned—so this time I also tried breakfast for the first time, and it exceeded my expectations as well. Everyone at the front desk is very kind, and I always feel welcome here. Staying here is one of the highlights of my trip.

The staff were very attentive, the food was delicious, and it was a memorable Accommodation. The Onsen was excellent and very relaxing. I would definitely like to stay here again when I visit Tokachigawa Onsen.

I stayed for one night and two days to celebrate both my mother’s birthday and mine. At afternoon tea, you kindly wished us a happy birthday and showed such warm consideration. At the spa, you provided a quad cane for my mother, who feels unsteady on her feet, and even moved our locker closer to the bathing area—your thoughtful attention to detail truly moved me. We had Japanese cuisine for both dinner and breakfast, and everything was delicious. Although this is an international Hotel, we felt authentic Japanese hospitality throughout. You also took wonderful commemorative photos of my mother and me for our birthdays, which became a precious memory. Lastly, the malasada we enjoyed at afternoon tea was so delicious that I made a special request to have it again at breakfast. You kindly accommodated us, and I was able to enjoy it to the very end with no regrets (lol). Thank you! Thanks to the care shown by all staff members, it was an extremely satisfying stay. I would love to visit again with my mother.

This was our first stay. From the moment we approached the Hotel, the sound of wind chimes felt wonderfully refreshing. As soon as we stepped inside, a water terrace spread out before us, and my daughter and I couldn’t help exclaiming, “So beautiful!” We stayed in a Premium Room. The Room was very clean, and my daughter was thrilled with the ReFa hair dryer and shower (lol). The in-Room Onsen is fed by a natural hot spring source, and it felt amazing—I ended up soaking twice, morning and night. Since it was to celebrate my birthday, you prepared a lovely towel-cake display and even gave us chocolates as a gift, which made this trip truly memorable. We chose a Plan with breakfast and dinner included; the dinner course was beautifully plated item by item, so we enjoyed it with our eyes as well. We were also very satisfied that drinks were available freely. In particular, the champagne we had upon arrival was incredibly delicious! This has become one of the Hotels we would definitely like to use again if we have the chance. Thank you for taking care of us for our one-night stay.

Check-in was busy, but they handled the procedure at a table in the lobby instead of at the counter, so it was smooth and I didn’t have to wait, which made me very happy. The post-bath relaxation area has tatami flooring and a wonderful view overlooking the castle. The black soybean tea and muscat juice there are delicious—it's my favorite soothing space. Breakfast is always prepared with care, with a wide variety of options, all very tasty. I also really appreciate the Shuttle Service to the station in the heat. This is an Accommodation that makes me want to come back again.

I still couldn’t forget the wonderful impression from our previous stay, so we chose to stay again on this special occasion—our family member’s birthday. During our stay, the Hotel surprised us with a birthday cake, and we were truly touched by their thoughtful gesture. Inside the property, we enjoyed strolling through the historic Kasuien and the beautifully maintained gardens, spending a relaxing time while feeling its long history and charm. Throughout the Hotel, you can sense the dignity and elegance that comes from being loved by many notable figures and historical personalities. For dinner, at my son’s request we had teppanyaki; not only was the food excellent, but the attentive hospitality made it a memorable experience. The spacious, comfortable Room and the soothing Onsen were also wonderful, allowing us to unwind and forget about everyday life. Thanks to the warm hospitality of all the staff, it became an irreplaceable birthday. We sincerely appreciate everything. We would love to stay again when we visit Kyoto.

We stayed here for a family trip. We were able to relax in the clean Room and Onsen. We could use the beach and pool even before check-in, and it seemed that not only our family but also families with children were enjoying their time. The meals were delicious, and we were especially satisfied with the seafood. We shared the simmered sea bream with our child, but they ended up eating almost all of it. It’s also close to Kamogawa Sea World with convenient access for sightseeing, so we would like to stay here again when traveling around Kamogawa.

As our Room was in a separate building, we were able to relax in a quiet space. The open-air bath was also wonderful—I enjoyed it so much that I went in several times. The meals were delicious, and we especially appreciated the spacious dining area where we could take our time without worrying about others. We also received a gift for our wedding anniversary, and the thoughtful hospitality truly warmed our hearts.

This Hotel made our stay in Shiretoko even more special. This time, we were kindly upgraded to a better Room, and we were truly moved by the unexpected thoughtfulness. The guest Room was spacious and comfortable, with a calm atmosphere that let us fully enjoy our time away. What left the strongest impression was the large public bath. It was roomy and very clean, and soaking at a relaxed pace was the perfect way to ease away the day’s fatigue. All of the staff were consistently kind, attentive, and professional while maintaining just the right sense of distance, which allowed us to feel at ease throughout our stay. The entire Accommodation had a serene ambiance, and we felt it enriched our time in Shiretoko even more. This is a Hotel we would definitely like to return to when we visit Shiretoko again. Thank you very much for a wonderful stay.

We had another wonderful stay. No matter which Fufu Accommodation we visit, we are always delighted by the consistently heartfelt hospitality and the truly careful, delicious cuisine. At Fufu Hakone this time as well, we were soothed by the warm welcome from all the staff and were able to enjoy a relaxing, luxurious time. An Accommodation that makes you want to come back—Fufu is still number one for me. This time, we also made use of a wonderful IKYU benefit, which made our stay even more enjoyable. I am truly grateful for this special opportunity. We will do our best in everyday life and look forward to coming back to Fufu again. Thank you very much.

This was my second stay. Last time I had plans and couldn’t use the lounge, but this time it was raining, so I was able to relax there both during the day and at night. The complimentary alcohol service and duck soba were a wonderful touch. Although I hadn’t booked a Plan with breakfast, I wanted to try it and bought a ticket the next morning. There was a wide variety of dishes and everything was delicious—especially the zunda mochi, which truly lived up to its reputation as a Sendai specialty. It was an extremely satisfying breakfast. Everyone at the front desk, in the lounge, and at the breakfast venue was genuinely kind and provided excellent service, making my stay very pleasant. The Room felt clean, there were several types of pillows to choose from, and I personally appreciated having two towels. I would love to stay here again. Thank you for taking such good care of me.

We stayed as a family. This was our first family trip with two boys. We contacted the Ryokan in advance to make sure we wouldn’t cause any trouble, and thanks to their support we had a wonderful time. The water in Yumura has truly excellent quality. It was a hot day and our child had heat rash, but after the Onsen the itching seemed to go away. We will visit again. Thank you very much.

Every time I visited Niigata, I would come to the Bakauke Observatory and hope that one day I could stay at this Hotel—my wish finally came true. At the Bakauke Observatory, you can’t take your time enjoying the view for long, but from the Hotel room you can admire it whenever you like, and it’s also great to be able to head to the observatory whenever you feel like it. Being able to enjoy different scenery from daytime through morning depending on the time of day is a special perk unique to this Hotel. The room was spacious, clean, and comfortable—just what you’d expect from a luxury Hotel. Breakfast was excellent across the board, and in particular, the chef’s omelet was better than any I’ve had at other Hotels. I’d love to stay again.

From the warm welcome to the heartfelt send-off, we were truly satisfied with the hospitality. With the carefully designed interior and a beautiful garden view, we could freely enjoy a variety of delicious Ureshino cold teas, which helped us forget the heat. Dinner was delicately prepared with deep flavors and was beautiful to look at; even my mother, who has visited Onsen all over The whole country, was deeply moved. The bath in our Room was also a continuously flowing Onsen, and it felt wonderful. All of the staff were genuinely kind, and their smiles were soothing as well.

After arriving, we relaxed in the lounge with drinks and snacks. For dogs, amazake and ice cream are provided. The meals were delicious, and the sashimi was especially fresh. Drinks are all-you-can-drink, so you can enjoy plenty. The Room was clean and very nice, but the air conditioner airflow blew directly toward our faces, so we adjusted our position to make it more comfortable. We were able to spend a very relaxing holiday.

This time, I stayed in a Single Room on the 9th floor. The bed was spacious enough, and by borrowing a free blanket, I was able to stay comfortable without lowering the Room temperature too much. I’m grateful to the housekeeping staff who always keep everything clean and to the service staff for their kind hospitality.