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The atmosphere was homey and very clean, and all the staff were extremely kind. It was late July, but the temperature wasn’t too high and the humidity was low, so it was very comfortable—Karuizawa really is wonderful. We stayed for two nights, but on the second night my son became unwell, and I’m very sorry for the trouble we caused. Even though it was sudden, a staff member said, “Please let us know if there’s anything we can do,” and they also helped us check out quickly that same day—thank you so much. By the next day my son was feeling better and said, “Karuizawa was fun—I want to stay at that Hotel again.” I’m also sorry this Review is so late. I will contact you again separately. There was an unexpected issue and I panicked a bit, but I made another special memory in Karuizawa after a long time. Thank you very much.

Thank you very much for letting us stay in a non-smoking Room this time. The Room was spacious and the view was wonderful—everything was perfect. I also thought it was rare to have a foot bath, and it felt great. Everyone who assisted us made a great impression, and whenever we had questions, they kindly helped us, which we really appreciated. It’s close to the station and also near sightseeing spots, so the location was excellent. We would love to stay again if we have the opportunity. We had a very comfortable stay—thank you so much!

There are large TVs in both the bedroom and the living room, and my mother was thrilled to be able to watch the Asian Games!! We were truly impressed by how thoughtfully everything was arranged—down to the TV placement and easy-to-use amenities—as if our movements had been anticipated in advance. After a 4-hour journey, staying at this Accommodation made all our fatigue disappear! Breakfast was also amazing—they cooked tamagoyaki fresh on the spot, and it was incredibly delicious. The bath was great too, so we slept soundly that night. We’ll be back.

There was a wide variety of welcome drinks. It was also fun to compare three different types of mandarin orange juice. One concern was that there was only one elevator, so it got crowded in the morning. Also, I didn’t find the miso soup at breakfast very tasty. Other than that, it was a wonderful hotel.

After watching the Awa Odori, our family of four stayed here. We couldn’t find anywhere in Tokushima City with two Rooms available, so we chose this place by elimination—but we were very satisfied. The Rooms were connected Rooms, with two Rooms linked by an internal door when opened. The beds were bunk beds, which our kids found really fun and enjoyed a lot. The bath was available until 9:30 a.m., so even though we checked in at 11:30 p.m., we could relax and enjoy it. The water had a slightly salty quality and the temperature was just right—excellent overall. Breakfast focused on organic ingredients and was served buffet-style; everything was delicious. We hadn’t heard of this Hotel before, but it was clean and very nice. We’d definitely like to stay again if we have the chance.

The meals were excellent. We were able to enjoy both breakfast and dinner in private dining rooms in a relaxed setting. All the staff were kind, and we had a very comfortable stay. The room with a great view and the hot spring were wonderful, and it was also conveniently located as a base for sightseeing. When visiting Matsue or Izumo Taisha again, I would love to stay here again.

Both the Room and the Onsen are wonderful, and the staff and the proprietress are warm and welcoming—every visit is truly relaxing.

It may sound a bit exaggerated, but it felt like going back to my family home—catching up on how things have been lately and, if the mood struck, stopping by places I was recommended. Meals were unpretentious, and bathing felt just like soaking in our own tub at home. I was able to truly relax.

I was on a business trip to Sendai and had the day off beforehand, so I decided to visit Zao for the first time and happened to find this place by chance. It was wonderful. My husband was truly impressed by a sake called “14th Generation,” which he had never tried before. Not only that, but the person who explained the appeal of sake had incredible knowledge and also introduced us to many delicious sakes from different regions—I even took notes. That’s one of the joys of traveling. The room interior and hot spring were excellent as well, but I feel that meeting people is what really enriches a trip. This was exactly that kind of inn. I would love to visit again. We left early in the morning and may have caused some inconvenience—thank you very much.

As others have mentioned, the second-floor ocean-view Room offers a view of the sea through power lines, with part of a building that looks somewhat abandoned in the foreground. The windows were not cleaned well, so it wasn’t a view that impressed us. The Room had the kind of odor often found in pet-friendly Accommodation, and we noticed smells around the sofa, bed, and curtains as well. The shared areas were very clean and had no odor, so they were comfortable to use. That was great. The only thing that concerned me in the shared areas was that the foot-washing faucet at the entrance only dispensed cold water... Maybe I wasn’t using it correctly. Personally, I appreciated being able to try out TAVO carts and beds—an unexpected service. Since we didn’t bring our own cart, we were able to rent one and visit places where a rental is required. However, since we received a size 6 or 7 cart, I did wonder whether it would be suitable for smaller dogs. The bakery next door also tasted great, and overall it was a Hotel I’d like to use again if I have the chance.

Surrounded by magnificent nature, with breathtaking sunsets and a sky full of stars, I was able to forget everyday life and feel truly refreshed. The hot spring and sauna were outstanding, and the meals were delicious—I was completely satisfied. If you dislike insects, please be aware, but it didn’t bother me at all; I had an exceptional stay.

We stayed in the South Wing. We loved having a separate bedroom and a massage chair, and the entrance and wash area were spacious as well. In-room dining, a semi-open-air bath in the Room, the large public bath, and the lounge—everything we wish for on an Onsen trip was there. The meals were delicious, made with carefully selected local ingredients and thoughtfully prepared dish by dish. We were impressed by the considerate touches such as chairs near the elevator, as well as the original coffee and tea provided in the Room. Above all, it was wonderful to see how efficiently and pleasantly all of the staff worked. We would love to visit again in a different season.

The staff’s service was courteous and flawless from our arrival to our departure. The meals were generous, and we ended up eating too much. The bath in the Room was an Onsen where we could relax and soak for as long as we liked, so we didn’t mind the view outside the window. The road noise was a little loud, but it wasn’t noticeable inside the Room. One disappointment was that the bed was a narrow single, and I worried about falling off.

Last summer, we stayed here for the first time and our whole family was thrilled to enjoy such an extraordinary getaway, so this year we extended our stay to three nights. Since we thought we might not make it by check-in time, we let them know we would be late, and they responded very pleasantly. Check-in was until 6:00 PM, but when we arrived around 7:00 PM and went to reception, the staff greeted us with a wonderful smile and said “Welcome back,” providing truly perfect service. Right after checking in, as we drove out for dinner, we noticed that the decorative lights that had been on earlier were now off—and realized they had turned them on as a landmark to help us find reception. We felt sorry for the trouble and were impressed by how thoughtful the staff were. Because we have a dog, we chose a type with a large dog run and BBQ facilities, and it exceeded our expectations. The Room was spacious and spotless, amenities were well prepared, and it was so perfect it was hard to find anything to complain about. We’d love to keep using it like a vacation home in the future, and I think it’s also ideal for multiple families or three-generation trips.

I was truly comforted by the General Manager’s thoughtfulness and the warm hospitality of all the staff. Thank you very much. The only disappointment was at checkout: I purchased two packs of seaweed salt that I had enjoyed with my meal as souvenirs, and they were bagged for me, but ginger miso was inside instead. It was my fault for not checking the contents, but I only noticed when I got home and opened the bag, hoping to enjoy the seaweed salt and relive the wonderful meal.

The moment I entered the Room, I was soothed by the aroma of tea incense—Kirishima tea truly lives up to its reputation. The hot springs, a local specialty, are in an open-air bath just outside the in-room bath. The sulfur spring left my skin silky smooth—I was very satisfied. They kindly adjusted the meals to accommodate ingredients I don’t like, and everything was delicious. I was also impressed by the staff’s thoughtful hospitality. It was a highly satisfying one-night, two-day trip. This is an Accommodation I would definitely like to visit again.

Everything about the service was outstanding! The complimentary items in the refrigerator were amazing too, and we didn’t have a single problem during our stay!

I had a comfortable stay. The Room was spacious, which was great. I would love to stay here again.

This was my first stay here, and I felt thoughtful attention to detail throughout, making it a very comfortable experience. First of all, the location—right in front of Kyoto Station’s Hachijo Exit—is extremely convenient. Even with large luggage, getting around was easy, which was a huge help on this trip. Inside the Hotel, the lobby is spacious and there is also a guest-only lounge, which I really appreciated for relaxing. The lounge is accessed by tapping your Room key card, and there is a wide variety of drinks available—not only coffee but also options like matcha latte—free to enjoy. You can even take drinks back to your Room, and I was surprised that the lounge could be used even after check-out. It’s a wonderful service that lets you relax until the very end. And what I especially loved this time was the large public bath. It was kept very clean, with thorough cleaning and well-stocked amenities. During my stay I used it three times—in the evening, at night, and in the morning—and it was pleasant every time. You bring towels from your Room, but just in case you forget, spare towels were prepared at the entrance as well. I really appreciated this kind of consideration for those “small inconveniences.” I felt this is a Hotel that not only has excellent Facilities but also pays close attention to every detail so guests can enjoy their stay comfortably. I liked my stay so much that I would definitely like to stay here again when visiting Kyoto.

It was simply amazing!! I’ve stayed at many large Ryokan, and I was delighted to enjoy both the scenic-view baths and a variety of hot springs. Both dinner and breakfast were excellent, with more food than we could finish. Everything was truly delicious—thank you very much. The building had a classic, long-established feel, but the staff’s hospitality was outstanding. We stayed with our child and had a great time without ever getting bored, thanks to the pool, fishing, arcade, and play area. It made us want to come back again if we get the chance. We debated among several Accommodations on Awaji Island (including sister properties), but we’re congratulating ourselves for making a great choice with Hotel New Awaji.