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We had a wonderful time—laughing together as my husband and I saw sides of our dog we don’t usually get to see. The pet amenities were well stocked too, so we had everything we needed throughout our stay. When we visit Izu again, this is definitely where we want to stay. Tha

We returned again, unable to forget the delicious meals and the staff's exceptional hospitality from last year. This is our second stay as a couple with our dog. We love the calm and quiet atmosphere of this accommodation with only three rooms. Thank you for your thoughtful

I’m one of the repeat guests who visits whenever the dining menu changes, and no matter how many times I come, this Hotel always offers a comfortable stay that never gets old and lets me fully enjoy an escape from everyday life. This time, just before the menu changed, I had the FIJI course at OYAMA—six exquisite dishes and dessert, all delicious, showcasing the chef’s carefully selected ingredients, skillful techniques, and thoughtful creativity. As always, the staff’s timing in serving each dish and their attentive yet natural communication made for a truly pleasant dining experience.

A family trip with our dog. Everyone at the Hotel was very kind and helpful, and we had a wonderful time. We were especially happy to see our dog so cheerful and relaxed. The meals were delicious, the welcome drink was much appreciated, and we were able to use the Onsen in the ma

The building was new and very clean, and the Room was thoroughly cleaned down to every corner. It was spacious, and we had a very comfortable stay. The meals were also delicious. Although the staff were from overseas, they were kind and helpful—thank you very much. As it was our 13th wedding anniversary, we also received a surprise dessert plate—thank you very much.

I was looking for a Hotel around Lake Toya where I could stay with my dog, and chose this Hotel— it was truly an outstanding experience. Both breakfast and dinner were exceptionally delicious, and I was completely satisfied. The facilities were clean and modern, and all the staff were wonderful. The only thing I noticed was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. I would love to visit again!

Given the great reviews, we had high expectations—and they were exceeded! The entire facility was spotless; pet carts and diapers were provided free of charge; and the spacious dog run was available without overlap with other guests due to slightly bad weather—a big plus for us.

Our small dog enjoyed floating on a float in the pool, but the space was large enough for bigger dogs to have fun as well, so we plan to visit again with our relatives' large dog. The indoor pool allowed us to play without worrying about sunburn, and my daughter seemed very sat

A very dog-friendly accommodation. The facility was well-equipped with a dog run and pool, allowing us to relax and enjoy our time with our beloved pet. Shared spaces were accessible as long as the dog was in a stroller, and it was delightful to enjoy the reading area and fre

The bath was a flowing onsen, and even though it was just a one-night stay, we used it three times. The morning bath while watching the sunrise was a blissful experience. Both our dog and we were extremely satisfied. We talked about coming back again with my daughter on our way

Each Room comes with a private open-air bath, and meals can be served in the Room as well, so we were able to relax without worrying about others. What made us happiest was how well the Accommodation is set up for dogs! In addition to a private dog run just for our Room, there is an indoor dog run on-site, and outside the Accommodation there are two more dog runs—one with wood chips and one with grass—making four in total. We could choose where to play depending on our mood and the weather. The meals were also delicious, making great use of Izu’s fish, meat, and vegetables. There was an excellent selection of menu items for our dog as well, and they finished everything in no time. All of the staff were very dog-friendly, and it really showed how much they care about dogs. It became a wonderful memory where we could truly relax together with our dog. Thank you very much.

Above all, this Accommodation is truly pet-friendly. We visited with both a dog and a cat, and they both seemed relaxed and happy. Pet amenities are well stocked, and there’s also a dog run, so you can stay with peace of mind. All the staff clearly love animals, which made our ti

Biwafront was exactly what we had been looking for—new, spotless, great food, and an Onsen we could enjoy while staying with our dogs. Even before we reached the entrance, the staff were already waving to welcome us, and that was the start of one wonderful moment after another.

The hospitality and the restaurant cuisine were outstanding in every respect. Their attentive, courteous communication before our stay left a strong impression, and on the day of our visit, everyone—from the seasoned staff to the younger team members—provided genuinely pleasant service. If you want a reliably excellent experience in Karuizawa, HIRAMATSU is without doubt the place to choose.

All the meals were truly delicious! The splendid alfonsino was especially tasty, and I’m glad I added it. This is a traditional Accommodation, but it didn’t feel old at all—everything was spotless and wonderful. The bath was also great. I was able to relax at a leisurely pace and feel refreshed. Thank you very much!

We visited with my son’s family. Traveling with our 8-month-old baby, we had some concerns, but even though we made Reservations for two Rooms on different dates, the staff kindly arranged for us to dine together and showed thoughtful care in many situations, which made our stay truly enjoyable. Thank you very much—it became a wonderful memory. My son’s family also said they would like to come again, and we hope to visit again as well.

As soon as we arrived, the staff came out to the car and helped carry our luggage. The attendants were kind and attentive, and we had a very comfortable stay. The meals were delicious—especially the rice, which was so good I finished every last bite at breakfast! My dog also love

I really loved the room interior. Enjoying Pierre Hermé desserts in the lounge at tea time was wonderful, and the lounge’s evening atmosphere was so lovely that dinner was especially memorable. The Mountain Lights right in front of the Hotel were also beautiful. The breakfast buffet offers a wide variety, has a lively atmosphere, and is delicious. This is a Hotel I would love to visit again.

We stayed at the accommodation with our two dogs for my husband's surprise birthday. The satisfaction with the accommodation was excellent, and we are especially grateful for the wonderful service provided by the staff at Shirahama General Information Front Desk. The birthday dec

I thoroughly enjoyed the flavors unique to the area and left completely satisfied. There were many thoughtful touches and services throughout the property that we could enjoy together with our dog, and I could really feel their “dog-first” philosophy in every detail. It was clea