Ulasan & Kesan Tamu Keikyu EX Inn Haneda Innovation City

Balasan dari Fasilitas

Dear Yukippi-chan, Thank you very much for choosing our hotel from among the many accommodations available. Were you able to rest comfortably during your stay? Our accommodation is frequently used by guests staying before or after their flights at Haneda Airport. For those with early morning flights, we recommend taking advantage of our convenient location and complimentary shuttle bus service. The boarding area is directly connected to the hotel, making it highly convenient for guests with large luggage or on days with unfavorable weather conditions, as noted by many of our guests. However, we sincerely apologize for the lack of attentiveness in the demeanor of our front desk staff during your stay. We deeply regret that instead of welcoming you warmly with smiles and heartfelt greetings as we should have, we provided an unkind and inconsiderate response that directed you towards automated services without proper assistance. This may have left a cold impression and prevented you from asking questions or resolving any uncertainties, resulting in an unpleasant experience during your stay. Customer service represents the face of a hotel; no matter how well-equipped a facility may be, guest impressions can significantly change based on staff interactions. We take your feedback seriously and will reinforce training for all staff to ensure such incidents do not occur again in the future. We will revisit what it means to provide "hospitality that touches hearts" so that every interaction leaves a positive impression within limited opportunities. Although this request may be presumptuous, if there is another opportunity for us to welcome you again in the future, we will strive wholeheartedly to improve upon this experience and leave a better impression than before. To ensure complete satisfaction for all our guests, every member of our team remains committed to continuous improvement. Sincerely, Keikyu EX Inn Haneda Innovation City