Ulasan & Kesan Tamu New Otani Inn Tokyo - 3 Halaman

(Tokyo/Shinagawa dan Ōsaki) [Total 423 Kamar]
Skor Keseluruhan
4.12
(235)
  • Kamar & Fasilitas
    4.17
  • Fasilitas
    4.03
  • Layanan Pelanggan
    4.29
  • Makanan
    4.21
  • Mata air panas・Pemandian
    3.89
  • Kepuasan
    4.14
  • 3.20
    De Chirico

    Living up to the name of New Otani...

    It had been a while since my last stay, but despite the crowd, the front desk service was efficient. The room, though somewhat dated, was clean, and the convenient access from the station once again highlighted its comfort. However, the lace curtain on the window was torn and needs immediate replacement. This could tarnish the reputation of Hotel New Otani.

  • 4.60
    ゆめっきー

    The shower may stop running midway...

    If the lever under the shower is not turned to the left, the shower will not work (resolved by my niece), so I could only wash my body. However, since I was a member of Hotel New Otani Club, I could use the lounge and was allowed to check out until 3:00 PM. What a wonderful accommodation! The room was spacious, impeccably clean, and very comfortable. Thank you very much!

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  • 5.00
    ysun33

    Thank you always.

    I always use this place. It's conveniently located near the station, and in the morning, I take my usual 40-minute walk around Gotenyama. On my way back, I buy breakfast at a convenience store and enjoy it while watching the 7:00 AM NHK news. By 7:30 AM, I leave for work and arrive at my office in Ebisu by 8:00 AM. I have already completed the reservation for my next stay.

  • 5.00
    マサッチ

    Unfortunately, the trackside rooms were not available.

    The female staff at the front desk provided service with a kind and warm smile, which was truly touching. Although I had requested a room on the railway side several times via email, phone, and in person a few days prior, unfortunately, my request could not be fulfilled. However, I am grateful for being upgraded to a better Room. Next time I visit, I would love to stay on the railway side.

  • 3.83
    Goma2

    Convenient as a Business Hotel

    The building itself has low ceilings and shows signs of aging, but the interior has been renovated. However, as I planned to stay in and work, it was a bit inconvenient due to the lack of outlets and no dedicated workspace. The location is excellent with direct access to the station and adjacent restaurant facilities. Notably, the elevator hall on the first floor connects directly to a LIFE supermarket. There's also a Daiso store, so shopping is very convenient.

  • 5.00
    たーまま

    It was comfortable.

    Close to the station and had a comfortable stay.

  • 5.00
    刀ミュ

    For a live event trip

    It was great. I was satisfied with the variety of breakfast options. The Room was clean, and I would like to visit again. Thank you very much.

  • 4.60
    ひでさんJP

    Affordable day-use plan.

    The Sunday day-use rate was reasonable and very helpful. I would love to use your service again. Thank you!

  • 4.60
    フジトシ

    Stress-free service was provided.

    Luggage storage and check-in were handled very smoothly. Despite the last-minute request, they kindly arranged for the room I reserved separately from my wife to be next to hers. Check-out was stress-free with the automated process.

  • 4.60
    bay512

    It was a same-day reservation, but it was comfortable.

    Same-day Reservation due to late-night overtime and plans the next morning. The Room was upgraded, providing a comfortable stay. The Facility was so well-equipped that it felt like a waste to just eat convenience store food, take a bath, and sleep. Next time, I’d like to stay longer and enjoy it more.

  • 4.20
    帆をあげて

    Satisfied.

    I always stay here when visiting Tokyo. The hotel is directly connected to the station, making it very convenient. There are supermarkets, restaurants, and convenience stores nearby, which is great. The hotel's service is excellent, and the Room cleaning is thorough. This time, my Room was upgraded, which made me very happy. Thank you!

  • 4.00
    ウィリーウィロー

    A Long-Awaited Stay

    This was my go-to accommodation for business trips, but it had been a while since my last stay. Staying here again reminded me of its great convenience and the comfortable, relaxed atmosphere. I feel like I'll be coming back again.

  • 4.33
    地球巡り

    Convenient and affordable. Excellent front desk staff.

    Conveniently located near the station, it was helpful to be able to move around without getting wet even on a rainy day. There is also a convenience store right in front. The politeness of the front desk staff was particularly impressive. Both during check-in and check-out, handled by different staff members, their attention to detail and subtle care were remarkable.

  • 4.20
    ゴン権兵衛

    Great value for money Excellent service A true ally for the everyday traveler, especially in these times!

  • 4.00
    sizumesi

    Overnight Stay for Wedding Reception

    My wife and I stayed here for the first time. The accommodation is conveniently located near Shinagawa Station on the Shinkansen line, with easy access to Shibuya and Shinjuku via the Yamanote Line, and about 15 minutes to Harajuku, where our wedding reception venue was located. It’s just a 3-minute walk from the second-floor entrance of Osaki Station, making access to the hotel excellent. Previously, we used a business hotel near Shinagawa Station, but this accommodation was clean and comfortable with prices comparable to business hotels. We would love to stay here again for both business and leisure in the future.

  • 5.00
    ゲスト

    I used the day-use s...

    I used the day-use service. The internet connection was excellent, allowing me to work comfortably. I had a meeting at night, and it was helpful that I could use the room until late hours.

  • 4.50
    スッポコ六郎

    It was my first time in Shinagawa.

    This time, I used IKYU.com again. Previously, when staying in Tokyo, I stayed in areas like Odaiba or Asakusa, but this was my first time in Shinagawa. First of all, there are a few points that caught my attention. The first is the unit bath or rather the toilet in the room; it has a slight odor. Secondly, though it seems to be a structural issue, there is quite a lot of noise from water flowing. I believe it's the sound of water being used in other rooms, but it echoes significantly and creates loud noises at night. While it's difficult to expect perfection in everything, it would be great if these issues could be improved. On the other hand, as for positive aspects: all staff members were polite and kind; I truly admire their professionalism. Both at reception and during dinner service, their courteous yet unobtrusive approach was wonderful and much appreciated. If possible, I would like to stay here again!

  • 2.83
    narihan

    Chosen for its convenience.

    I booked a Hotel because I couldn't catch the return bullet train after watching a ballet performance at night. The Room was old, and the constant sound of running water was a bit concerning, but it was clean and had all the basic Facilities needed without any issues. The female staff member from England at the reception provided excellent service with great politeness, and her hard work left a strong impression on me. The customer service deserves five stars. Thank you for your hospitality.

  • 4.60
    matsu.jdr

    The location is excellent, and the cost performance is great, so I use it often.

  • 4.50
    一休スギ

    The cherry blossoms along Meguro River are absolutely stunning.

    This is my fourth stay at this Hotel. I had never seen the cherry blossoms along Meguro River, so I checked for available rooms multiple times and made a Reservation. At check-in, I was told my Room had been upgraded, and when I entered, it was the spacious Room I stayed in during my first visit—truly impressive. The Room faced Meguro River, offering a view of the cherry blossoms—thank you! The Baumkuchen included is a great deal. I hope for a security box to be added to the Room. It would also be nice if breakfast offered slightly more variety.

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  • 3.60
    令和茶太郎

    The front desk staff provided excellent service.

    The female staff at the front desk during the day provided very smooth, accurate, and prompt service, making the check-in process pleasant. It was a complete contrast to my previous experience and truly excellent.

  • 4.20
    お花087

    Close to the station with friendly service

    The location was convenient, within 30 minutes of Tokyo Big Sight. The 1-minute walk from the station was very appealing. There were a supermarket, drugstore, and 100-yen shop nearby, so I had no inconveniences. The only downside was that the humidifier already had water in it and the drawer handles felt sticky. Other than that, everything was perfect!

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  • 4.33
    夢の時

    One more needed.

    Stayed after a month, still very satisfied. Conveniently located within 5 minutes walking distance to the Yamanote Line without getting wet even on rainy days. Affordable accommodation fees for this era, surrounded by a competitive dining area, and the coin laundry is always available. Even if there are minor things missing in the room, it's within an acceptable range. However, the lack of a smoking area is disappointing. While it’s possible to manage with shared spaces, time and capacity restrictions are strict. Would it be possible to place an ashtray from a certain manufacturer in one corner of this spacious property? The food has great hotel-quality flavor; rooms are clean; service is just right; and the location is excellent—making it feel like such a waste not to address this issue. Still, I want to stay again! Thanks to my stays here, I’ve become familiar with staff at the neighboring "L" store!

  • 4.00
    みずのぶ

    Thank you for your hospitality again.

    I stayed twice in a short period. The access was good, and the Room was comfortable. Thank you very much.

  • 4.00
    みずのぶ

    The host was very pl...

    The host was very pleased to have been moved to a larger Room. It was also easy to access from public transportation, which was great. Thank you very much.

  • 5.00
    takezu

    Easy access from Osa...

    Easy access from Osaki Station, the Room was clean, and the food was delicious. I had a comfortable stay (｀・∀・´)

  • 3.50
    オニギリさん

    Dissatisfied with the location of the power outlets.

    There was no power outlet next to the bed, which was very inconvenient. Since it is a unit bath, there is no space for makeup, so I think it would be convenient to have a mirror on the bedroom side as well.

  • 3.00
    よににょ

    I was able to relax.

  • 2.80
    令和茶太郎

    About Front Desk Service

    I have major complaints about the check-in process this time. During this check-in, there was only one woman at the front desk. She was attending to an Asian customer before me for a relatively long time without finishing. A cloakroom staff member came to the front desk but did not say anything to me who was waiting, only saying "If you have luggage, please come here," which is my first point of criticism. After quite a wait, just as it was finally my turn to check in, a male staff member emerged from the back and started assisting customers behind me with two people on duty. Hey! Why didn't he come out when I was waiting? That's my second point of criticism. Then I checked in without even an apology from the female staff for keeping me waiting—my third point of criticism. To top it off, I was told that the touch panel system wasn't working and had to sign on paper for check-in—my fourth point of criticism. Isn't this too much? The front desk at New Otani Inn Tokyo (Nyuu Ootani In Toukyou). Or rather, is New Otani Inn's service level really just like this? Even if it's a Business Hotel charging tens of thousands of yen, shouldn't they provide at least standard customer service as part of their business? This level seems more like that of a Business Hotel costing only several thousand yen. It's terrible! Immediate improvement needed!!!!!!

  • 4.83
    おへんろちゃん

    I would like to use it again.

    Amenities are also located next to the front desk, and the bath was clean and pleasant. It was very convenient as it is very close to the station.

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