Ulasan & Kesan Tamu Nasu Sansuikaku

(Prefektur Tochigi/Nasu) [Total 14 Kamar]
Skor Keseluruhan
4.64
Luar biasa (81)
  • Kamar & Fasilitas
    4.52
  • Fasilitas
    4.56
  • Layanan Pelanggan
    4.77
  • Makanan
    4.83
  • Mata air panas・Pemandian
    4.42
  • Kepuasan
    4.73
  • 3.00
    もぐもぐうーまん

    Flies are fast.

    Thank you for taking care of us for one night. From the parking lot through check-in, everything felt pleasant. However, when we headed to the Room, there was a fly flying around inside. It kept flying freely even while the attendant was explaining the Room, which made it hard to focus and listen calmly. There were already welcome sweets along with a small plate and fork prepared, but of course we couldn’t use them, and they were not replaced. When we asked for insect spray, they responded quickly; since we would handle it ourselves, we borrowed only the spray and took care of it. Starting off like this immediately lowered our impression of the Accommodation—this is what a bad first impression feels like. We did receive an apology right away and again at checkout, but it still dampened our mood somewhat. The meals were delicious. The interior layout had a bath on the first floor of a maisonette style Room; we had researched this in advance, so even though it was slightly inconvenient, that wasn’t an issue. The bath was spacious and the hot water was excellent. However, there was a mold-like smell near the living area and on the stairs going down to the first floor; I ended up using the provided Febreze without much effect. We had trouble at another nearby Accommodation last year as well, so this time we tried changing places—but Nasu just doesn’t seem to suit us. They helped carry our luggage and saw us off properly until the end. If not for the fly issue, our rating might have been higher. Sorry about that.

  • 4.50
    Ule Hawaii

    An Accommodation with Exceptional Hospitality

    This was our first time staying in Nasu, and we absolutely loved this Accommodation. First of all, we were deeply impressed by the warm, hospitality-filled service. At check-in, I casually mentioned that my husband had been bitten by a horsefly at a sightseeing spot on the way and was having trouble—before we knew it, several staff members had gathered in what had been a quiet lobby. They responded appropriately and quickly, and thanks to them it didn’t become serious; by the next day the swelling and pain had completely subsided. It really made us realize that our comfortable, calm, enjoyable stay was supported by so many staff members. Thank you very much. The meals were also exceptionally delicious and wonderful. The meat dish wasn’t the usual grilled item but a beef cutlet, which was incredibly tender and flavorful. The peach-and-corn purée soup and the yuzu pudding dessert were surprisingly delicious as well. We were also moved by how you use fresh local premium ingredients while valuing tradition, yet incorporate new and lovely menu ideas with wonderful inspiration. Each dish—from the opening appetizer onward—was beautifully presented, and we could truly feel your outstanding hospitality through every course. It was truly an excellent stay. That said, there are just two small requests I’d like to mention if possible... If you could offer separate sleepwear such as pajamas (or something like samue) in addition to yukata, it would be very helpful. I’m not used to sleeping in a yukata (sorry for the personal preference), and it came loose during the night which made things a bit difficult. One more thing: adding shower caps to the Room amenities would make it even better. The bath in the Room was wonderful and I enjoyed soaking several times; I wished I had brought my own shower cap. These are minor points, but I would be happy if they were available in advance. Thank you for taking such good care of us in every way. We truly appreciate it—and we will definitely return again.

  • 4.50
    luckytrip

    Three-time trainee in a row (lol)

    While the Room furnishings and meals change little by little, their consistent quality remains. The remaining issue is service: on our last three stays, all booked via IKYU.com, we were assisted each time by trainees. Their fresh attitude is nice, but they were simply too inexperienced. For example, at dinner they would place only the hot pot on the table and leave without bringing the necessary tableware; service was slow, and we ended up being overtaken by guests in the next Room who started an hour later than we did. They also did not fully remember the explanations of each dish, so we had to rely on what we could hear from next door. Perhaps they are instructed to make conversation, but it felt more like an interrogation—where we came from and where we were going tomorrow—yet even when we answered, there was no reaction. Each time they seemed low-energy; at least it became something to laugh about. Unlike other Accommodation properties, there is no chance at checkout to share feedback such as “How was your stay?”, so we cannot help them improve. We are currently unsure whether to return—and if we do, whether it would be better to book through their official site instead.

  • 5.00
    Cawara夫婦

    I’d love to stay here again.

    It was a wonderful, very comfortable Accommodation. The Room layout and atmosphere were excellent, and simply gazing at the forest view from the window was soothing—I lost track of time. The in-room Onsen was easy to use, and the water temperature was perfect whenever I bathed. The staff who assisted us were also wonderful. The meals were delicious, and the portions were just right. I would love to stay again in a different season.

  • 5.00
    トキシュン

    The atmosphere and the meals were both excellent.

    All the staff were friendly and welcoming with warm smiles, making our stay very comfortable. The meals were made with carefully selected ingredients and were truly delicious. The breakfast in particular was outstanding. Both the property and the Room were very clean and well maintained, so we could relax and enjoy our time. Thank you for a wonderful stay.

  • 5.00
    yuu02

    It was wonderful.

    The Room, the open-air bath, and the entire property were clean and comfortable, and we were able to relax and enjoy our stay. All of the staff were polite and provided pleasant service. We would definitely like to visit again if we have the opportunity. Thank you very much.

  • 4.17
    旅行S

    Solo travel

    It was an Onsen Accommodation in the mountains. I was able to relax and unwind—thank you very much for your hospitality.

  • 5.00
    Chang Kuang Lan

    Thank you.

    Thanks for your hospitality! I had a very comfortable and peaceful stay.

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  • 4.50
    yanzu1212

    Sansuikaku is excellent.

    I previously stayed at the sister property, Annex Kai. Since it didn’t have a large public bath, I walked to Sansuikaku to bathe, and I liked the atmosphere of the main building so much that I decided to stay here. The service was just as good as at Annex Kai—excellent overall. The Facility has a strong Showa-era feel, which is nice, but since it’s a wooden building, it may feel cold in winter. All of the staff welcomed me warmly and made me feel very comfortable—this is a wonderful Ryokan. It has become one of the Ryokan I definitely want to visit again.

  • 4.33
    たまに旅行行く人

    If only it weren’t for this.

    Stayed for one night (2 days). 1. Housekeeping It’s an older building, but it was thoroughly cleaned and well maintained. While a few doors didn’t fit perfectly, overall cleanliness was consistently high. 2. Large Public Bath The large public bath is a bit small, but it’s always kept clean and tidy. When I stayed, there weren’t many guests, so I was able to enjoy it almost like a private bath. It’s also great that it’s available 24 hours. I didn’t use the private bath, but by 4:00 PM most time slots were already booked and unavailable. It may be best to make a Reservation as early as possible. 3. Facilities and Other Amenities There is a lounge in front of the large public bath where you can enjoy complimentary plum wine or coffee depending on the time of day. It was perfect for relaxing after bathing or after meals. 4. Meals The food was carefully prepared and seasonal, and I was very satisfied. 5. Disappointments I ordered the standard pairing set of alcoholic drinks; however, it didn’t match the course meal I had Reserved, which made things feel inconsistent. (Specifically, the pairing seemed designed for a course that includes a meat dish, but my course did not include one—so I ended up having red wine with the hot pot dish, which wasn’t a great combination.) Of course this was partly my mistake for not fully understanding both menus beforehand, but I would have appreciated being informed or given an explanation at the time. 6. Service The staff were very hospitable overall; however, I felt the explanation of the drink pairing could have been better. 7. Overall Thanks to IKYU, I was able to stay at excellent value for money. The people, Facilities, and Onsen all deserve high marks—if only there had been clearer guidance about the drink pairing experience would have been even better.

  • 4.67
    オクション大魔王

    A Relaxing, Peaceful Accommodation

    Escape the city bustle and fall asleep to the evening chorus of cicadas, then wake to the songs of wild birds in the morning. The meals were delicious, and we enjoyed pleasant conversations with the staff, making for a truly wonderful stay. The Room was spacious, and it was an Accommodation where we could relax at ease for the first time in a while.

  • 4.00
    プルちゃん

    This was my second stay.

    This was our second stay at this Accommodation, as we stayed for the first time last year and were very satisfied. We truly enjoyed the meals, the spacious Room, and the relaxing lounge atmosphere, and had a very comfortable stay; however, unfortunately the Onsen temperature was too hot. As this is an Onsen Accommodation, we would like it to be set to a temperature that allows guests to soak comfortably for longer. Other guests who were there at the same time said the same. In the morning it was so hot that we couldn’t even get in. We would like to visit again, so please consider making improvements.

  • 4.67
    ＠ふたりん

    A calm and relaxing Accommodation where you can truly unwind

    Although it rained unfortunately, this Accommodation was very comfortable for spending a quiet time while listening to the sound of the rain. They came to pick us up with umbrellas for each person all the way to the parking lot, and that thoughtful gesture made for a great start. The Onsen had only an indoor bath, but it was a bathroom where you could soak comfortably for a long time. The paid private bath didn’t seem to be used much, so since there’s only an indoor bath, I felt that encouraging more use of it would improve overall satisfaction with the hot spring. Perhaps because there were many female guests, there were times when we couldn’t enter unless we waited in the changing room, so it was surprising and disappointing to feel inconvenience around the bathing area. It was probably just bad timing, but since this is such a lovely Onsen Accommodation...

  • 4.83
    ゲスト

    A Calm and Relaxing Space

    We had a wonderful time surrounded by tranquility and greenery. The Room atmosphere and the in-room bath were excellent. Every dish was of very high quality, and we were very satisfied. We would love to visit again.

  • 5.00
    おひるかも

    A wonderful Accommodation

    I stayed here with my mother, and we were extremely satisfied. The Accommodation itself is an older building, but the interior has been beautifully renovated with great taste and was very comfortable. Every meal was truly delicious, and the attention to the tableware made it even more enjoyable to look at the plates and presentation. The Onsen was pleasantly warm—not too hot—yet it really warmed us up, and left our skin feeling soft and smooth. All of the staff were welcoming and attentive, and choosing to stay here was absolutely the right decision.

  • 4.83
    リアリスト老人

    Although the buildin...

    Although the building and Facility have a sense of history, they are well maintained. The service is excellent, making this Ryokan a place you will want to stay at again.

  • 4.50
    matchan12

    I was truly satisfied from the bottom of my heart!

    My pregnant wife and I stayed for two nights on a maternity trip. From the moment we arrived, the service was truly attentive, and every staff member we met during our stay showed wonderful hospitality. Even casual conversations while meals were being served made us feel they genuinely took time with each guest, which was very comforting. We could also feel thoughtful consideration in the Room amenities, and we were surprised to find heated floors at the entrance and in the washroom. The large public bath was clean, a comfortable size, and never crowded. We also thoroughly enjoyed both the private bath and the bath in our Room. The meals were outstanding—both breakfast and dinner were delicious from start to finish. (The portions are generous, so we recommend keeping lunch light!) All four meals during our stay featured different menus each time, and the carefully chosen tableware made it a pleasure for the eyes as well. We will definitely be back!

  • 4.50
    madelline

    Relaxing Accommodation

    This was an Accommodation I had long wanted to visit, and I was impressed by how beautifully it has been renewed with thoughtful improvements such as seismic reinforcement while preserving its historic character. The bird guidebook in the lounge and the words displayed in the Room conveyed a charming, modest warmth. Both the in-room bath and the large public bath were gentle on the skin and wonderfully relaxing—truly a “beauty bath.” The private dining room was so spacious that it felt almost too much for just two of us. When we made our Reservation for the kaiseki Plan featuring plenty of seasonal vegetables and a local chicken hot pot, we found it unusual (not Nasu beef) and were very curious, but we were amazed by how exceptionally fresh all the ingredients were. My husband was also very satisfied, and we were able to unwind from everyday fatigue. He says he would love to stay again. Thank you very much.

  • 4.83
    じょんww

    The food was very de...

    The food was very delicious. The bath in the Room was available anytime at our convenience, and the temperature was just right. There were matcha pound cake and bean snacks in the Room, and they were also delicious. The Room was spacious, and we were not bothered by noise from next door. We would like to visit again.

  • 3.50
    tukunnn

    The Room is spacious, and the staff are great.

    It’s located up a hill. The staff were polite and attentive, which was excellent. The building is old, dating back to the early Showa era, but the decor, furniture, and interior details were lovely. However, it was cold. I understand that can’t be helped with an older building, but it might be better to choose a warmer season. The Room was spacious and comfortable, but unfortunately the mattress was too firm. It felt like money had been spent on what you can see, but I honestly wished there had been a bit more focus on things that affect comfort, like sleep and meals—areas that directly impact your body. Overall, I had a relaxing stay and it was good. Thank you for having me.

  • 4.83
    たらふく赤いちご

    A long-established Ryokan committed to quality ingredients

    Upon arriving at the Accommodation, when we were served tea in the lobby, they laid a cloth over the carpeted floor and placed our luggage on it. I was truly touched by such thoughtful attention. Even after entering the Room, we could feel that care in so many little details throughout. The meals were all made with carefully selected ingredients, and the tableware was beautiful as well. Everything was incredibly delicious, and we enjoyed each dish one by one. The building from the early Showa era has been beautifully renovated, and we could sense the owner’s attention to detail in everything—from the window frames to the interior—making our stay very comfortable. We would love to visit again. Thank you very much.

  • 4.17
    ワルポル

    We had a relaxing stay.

    We stayed in the Genpei Room. The first floor of the maisonette has the bathroom and washroom, and the round bathtub was filled with water at just the right temperature, so we enjoyed bathing many times during our stay. For meals, because our child is a very picky eater, we made a Reservation for a Plan with breakfast only. Breakfast was a classic Japanese set meal, and each side dish was delicious—our very picky daughter was able to finish almost everything on her own. Next time, I’d like to visit with my husband and stay in a different Room with dinner included as well.

  • 4.50
    pupking700
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  • 4.83
    思い出せない

    The best Accommodation of my life

    We stayed here for my wife’s birthday trip. As a result, she told me it was the best Accommodation of her life. First of all, the property itself was wonderful. With a calm atmosphere that evokes wabi-sabi, I felt relaxed from the moment we arrived. The service was pleasantly friendly while still conveying genuine hospitality, which made our stay very comfortable. Everyone was natural and unpretentious, yet their attentive care made us feel at ease throughout our stay. The Room felt like an old traditional house—nostalgic and warmly inviting. It was truly comfortable. The Onsen bath in the Room was spacious, and I ended up soaking again and again. We could enjoy a luxurious, relaxing time without worrying about being seen by others. Above all, what left the strongest impression was the food. Each dish was prepared with great care, and we could really feel both the quality of the ingredients and the high level of culinary skill. We were completely satisfied from start to finish. This is an Accommodation that will stay with us—one we would love to visit again.

  • 4.83
    pafpaff

    It was a wonderful time.

    A truly wonderful accommodation. The staff were polite and exceptional, greeting us as soon as we arrived at the parking lot and seeing us off warmly despite the cold weather. The calm and spacious room showcased attention to detail in its furnishings. Meals were served one dish at a time, each incredibly delicious, with beautiful tableware adding to the experience. The female staff member who attended to our meals was dedicated, making it an enjoyable time. This is an accommodation I would love to visit again.

  • 4.83
    ミチミチママ

    It was indeed a wonderful accommodation.

    I visited after a long time, and it was even better than before. The meals were great, the bath was excellent, and I could relax with complimentary coffee and tea. As for the Room, I thought it would be nice if the TV could be viewed from the bed (laughs). I would love to stay again!

  • 4.67
    ペコポテト

    A serene accommodation for adults. The meals are delicious, and the room is a traditional Japanese-style room with a charming, nostalgic atmosphere.

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  • 5.00
    dkoji

    Excellent!

    This was my first stay here. The accommodation, room, cuisine, and hospitality exceeded all expectations. The ryokan has been beautifully renovated while maintaining its serene traditional Japanese atmosphere. The intricate design of the room, underfloor heating extending even to the washroom, and the open-air bath were truly impressive. The cuisine was meticulously prepared with refined flavors that perfectly highlighted the ingredients' natural taste. The hospitality was flawless, promising service beyond guests' expectations. Thank you very much!

  • 5.00
    @フレグランス

    Ideal for trips with friends.

    Stayed at "Aogiri" (with bath). I was looking for an accommodation where adults can relax, and I made the reservation because of its atmosphere and good reviews. The room had a charming design that retained the nostalgic feel of the Showa era while incorporating modern touches. Pairing your meal with sake is highly recommended! The food was both delicious and satisfying in quantity. I also enjoyed relaxing in the room's bath while gazing outside. The staff were welcoming from arrival to departure, making my stay very comfortable. This is an accommodation I would love to visit again.

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  • 5.00
    nagasa

    It was a very nice accommodation.

    The service was very polite, and the food was excellent in both taste and portion. The Room and the private bath were spacious and comfortable. A highlight is being able to go directly from the shower booth to the open-air bath. We hardly encountered other guests, allowing us to enjoy a truly relaxing time. We would love to stay here again.

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