Ulasan & Kesan Tamu Hotel New Otani Tottori

(Prefektur Tottori/4 menit jalan kaki dari Stasiun Tottori) [Total 136 Kamar]
Skor Keseluruhan
4.09
(78)
  • Kamar & Fasilitas
    4.06
  • Fasilitas
    3.99
  • Layanan Pelanggan
    4.28
  • Makanan
    4.15
  • Mata air panas・Pemandian
    3.88
  • Kepuasan
    4.19
  • 4.00
    ふくだはるか

    As expected of New O...

    As expected of New Otani, I felt it met a very satisfying standard as a Hotel. Since the building is somewhat old, the step into the bathroom is quite high and the soundproofing is slightly inferior compared to newer properties, but otherwise there was nothing in particular that concerned me. There was no humidity trapped in the Room, and I was able to stay comfortably. Thank you very much.

  • 4.50
    Lucky-sky

    Conveniently located near the station.

    This was my first time visiting Tottori, and I stayed at this Hotel. It was close to Tottori Station, with a bus stop right nearby, so the location and convenience were excellent. Thanks to that, we had a wonderful trip to Tottori. The Hotel was clean throughout, and all the staff were consistently polite and kind, which made our stay very comfortable. However, there was one point I noticed regarding the breakfast venue. This time we stayed as a group of seven (4 adults and 3 children), and when we went to the breakfast venue around 6:50 a.m., we were told it was full and had to wait for a while. When I looked inside, there were some empty seats here and there. We were told that we could be seated if we split into two groups, but since it was a family trip, we wanted to have breakfast together. So we returned to our Room once and came back about 15 minutes later. I understand that this is a busy time of day so it may be unavoidable; however, I felt that if seating arrangements were managed with larger groups in mind—for example, guiding guests from one end in order—it might have been smoother. Also, if they confirmed at check-in how many people would be using breakfast and roughly what time they planned to go, it might help reduce congestion as well. This may seem minor, but I believe these small details add up and affect guest satisfaction and overall ratings. With respect for the staff’s efforts, I wanted to share this as feedback from one guest. That said, aside from this point I had no particular complaints. Including the staff’s service overall, I think it is an excellent Hotel. If I have another chance to visit Tottori again, this is a Hotel I would like to use again. This time, with hopes for further improvement in mind as well، I am giving 4 stars.

  • 5.00
    あんとしあにん

    Excellent access

    The property offers excellent access by train, bus, and taxi, making it very convenient.

  • 3.83
    4455

    I was very satisfied...

    I was very satisfied with the upgrade from my reserved Room and the polite service. However, although the Room was upgraded, I noticed peeling wallpaper on the ceiling, and there was a slightly old smell in the hallway. I was also concerned about a loose doorknob. Given how grand the lobby feels, it was disappointing to notice a gap compared with the Room’s furnishings. As others have mentioned, breakfast offered a wide variety of options, so I could choose based on my mood and was very satisfied. This may sound a bit critical, but I would like to stay here again when I’m in the area. Thank you very much.

  • 3.33
    ぴーなつ太郎

    Steps from the station.

    A Hotel with a retro Showa-era atmosphere. Close to the station. Breakfast was delicious, and there was a soft-serve ice cream machine from a local dairy farm—it was very tasty, and our child loved it.

  • 3.80
    Yosemite

    I made a Reservation...

    I made a Reservation for a standard Room, but I was offered a newly renovated Room, so I was able to stay in one that had just been refurbished. The interior was, of course, very clean, and the housekeeping was thorough. The staff greeted us cheerfully as well, making the stay very pleasant. The bathtub is also spacious enough to stretch out and relax. Amenities included a toothbrush, razor, hairbrush, and cotton swabs; I don’t think there were many skincare items. The only thing that bothered me was that the table and chairs were placed in front of the refrigerator, so I had to move a chair to open it. Given the Room size it’s understandable, but it was a bit inconvenient.

  • 1.83
    トラベルかば

    Tottori Sightseeing

    I made the Reservation expecting the New Otani brand, but the age of the property was noticeable throughout, and unfortunately it did not meet my expectations. The location is close to a dining area, so it is a good choice if you are staying at a Business Hotel. Breakfast felt somewhat limited in selection.

  • 4.80
    なみへい。

    A nice, quiet Hotel.

    The in-room cleaning amenities are well provided, making this a very good Hotel. Although the building is older, it has been renovated and feels like the most luxurious in Tottori. I would like to stay again.

  • 4.50
    アルガンオイル

    It was very conveniently located right in front of the station.

    Although the Hotel is compact, it has a calm atmosphere with the charm of a long-established property. We were given a newly renovated, spotless Room this time, and it was very comfortable. The bed was great to sleep on, and although the bathroom is a unit bath, it still felt upscale. At first we planned to eat out for dinner, but there was an affordable dinner menu available exclusively to guests, so we changed our plans and had Japanese cuisine at the Hotel. It was delicious. For around JPY 3,000, we had an appetizer featuring yam, sashimi, chose tempura as the main dish, and it also came with chawanmushi (steamed egg custard), rice, miso soup, and pickles. We could enjoy the meal at a relaxed pace and really appreciated it. Because the meal was priced so reasonably, we were able to order sake within our budget. Since I wasn’t familiar with Tottori’s local specialties, I think it would have been even more memorable if there were simple notes during the meal—for example: “This is Tottori’s specialty ___,” or “The rice is Tottori ___ rice.” The service was also polite and attentive, so I would like to stay here again when visiting Tottori.

  • 1.67
    rimiru

    I couldn’t sleep at all.

    I could not sleep due to constant running noises and loud voices from the floor above, so I contacted the front desk. However, instead of improving, even louder footsteps continued afterward—so much so that it felt intentional. When I told the front desk again while there for another matter, I was only told, “We warned the guests upstairs.” It was very disappointing, as it felt like if a warning does not work, guests are simply expected to endure it. Later I was shown another Room, but I was told to “move only while you sleep,” which also surprised me—especially since I had luggage and it seemed assumed that I would return to the original Room afterward. Because I had plans early in the morning, I ultimately could not sleep and did not feel there was any point in staying at a Hotel. What disappointed me most was the way staff spoke and responded throughout as if I were causing trouble. More than the Facility itself, I wanted a more guest-focused response. Even at checkout there was no apology or word of consideration, and until the very end I did not feel any sincerity. It was an extremely disappointing stay.

  • 4.50
    南十字星932

    We were able to relax thanks to the 11:00 AM check-out.

    The 11:00 a.m. checkout was very convenient, and it was great to be able to take a walk around the city after breakfast. The town felt calm and relaxing, with a small zoo and many carp streamers hanging over the river, allowing us to enjoy the charm of Tottori beyond major attractions like the sand dunes. Breakfast also featured local specialties such as Sakyu nagaimo (sand-dune yam) and ago chikuwa (fish cake), which we really enjoyed—especially the Sakyu nagaimo, which was delicious.

  • 2.83
    みなみたえ

    Breakfast is available.

    When I think of Hotel New Otani breakfast, I imagine something lavish, but this one was a bit different from what I expected.

  • 4.20
    一人旅に出かけよう

    It was convenient.

    It was very convenient, located near the station and right in front of the bus terminal. I stayed on a long-stay Plan for a concert, and it was truly comfortable and relaxing. The toilet and bath are combined, but they were clean and spacious, which I appreciated. There is also a department store next door, connected by a passageway, so you can get to the station without getting wet in the rain. One thing I would like to mention is the sleepwear—I would prefer separate top and bottom pieces, as it felt a bit heavy.

  • 4.80
    けんとら10

    What time is check-out?

    I absentmindedly made the Reservation and didn’t realize the check-out time was 9:00, so my morning was a bit rushed. Other than that, I was completely satisfied.

  • 4.83
    くううみん

    Tottori Information

    This was my first time visiting Tottori. As I arrived late at night, I chose this Hotel because it is close to the station. The lobby staff kindly shared information about local restaurants not listed in guidebooks, which I really appreciated. The attentive service reassured me that this is truly Otani quality. Thank you very much.

  • 2.83
    はばたんキッズ

    The Hotel is conveni...

    The Hotel is conveniently located near the station. They kindly stored our luggage both before check-in and after check-out, which was very helpful. The Room air conditioning was easy to adjust, which was great. However, it was disappointing that soap was used in place of hand soap. Also, the electric kettle filter seemed broken or not properly maintained, so it didn’t seem usable. Both breakfast and dinner were very delicious.

  • 4.83
    咲くさん

    The Room is clean.

    The Room was thoroughly cleaned, and I had a very comfortable stay. If I have the chance to visit Tottori again, I would like to stay here again.

  • 5.00
    pinguin

    Well-equipped Facilities

    I stayed the previous night as well, but changed my Plan and extended my stay as a Multiple Night Stay. I went out, left my luggage, came back, and spent the time relaxing. Unlike another Room, I noticed that sounds carried more, and when I woke up in the morning, the door was open. The Room door is not auto-lock; you have to press a button to lock it yourself. I must have forgotten to lock it, and someone likely opened it during the night. It was my mistake, but I think guests should be careful.

  • 4.50
    pinguin

    It was an exceptionally well-appointed Plan.

    It was conveniently located just a short walk from the station. The high-floor Room itself was wonderful, but it was very close to the elevator, so I noticed some noise. The key was cute, with a magatama charm attached. The Room number is written on it. The Room key does not lock unless you press the button, so you need to be careful. The amenities were truly excellent. I’ve stayed on ladies’ Plans in Tokyo and Kanagawa before, but these amenities might be the best. There were snacks, three bottles of mineral water, and not only soft drinks like coffee, black tea, and herbal tea—I was also surprised to find a mini bottle of sparkling wine. There were also packs to soothe tired feet after walking on the sand dunes. If you want to relax in your Room, this Plan is truly perfect.

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  • 5.00
    take4_koba

    A long-established, trusted stay

    I stayed here for business. Including the staff’s service, it feels reassuring. When visiting an unfamiliar area, that sense of reassurance is especially appreciated. The building may be old, but the front desk has a sparkling feel unique to a city Hotel. It might be even nicer with a bit more seasonal atmosphere. The Room felt clean, and the desk was comfortable for getting work done.

  • 1.50
    Tabiko san

    The Facility was old...

    The Facility was old, and the plumbing was outdated. Cleaning was not thorough. It matched the price. The response from the Hotel front desk staff was unfriendly, lacking a sense of education or tradition expected from a long-established Hotel.

  • 3.83
    匿名希望三千院

    Proper Hotel

    I stayed in a twin room for one night at the end of the year, and despite being part of the Hotel New Otani group, it was surprisingly quiet. Tottori City seems to have more hotels than needed for its demand, leading to intense competition depending on the season. The guest rooms are well-renovated with no shortage of outlets or amenities. Breakfast, though limited in variety, is well-prepared and leaves a good impression. However, there is one drawback. While the location near Tottori Station is very convenient, it gets extremely quiet at night despite being near the station. In such an environment, you can clearly hear announcements from JR Tottori Station's platform. It didn’t bother me during other times of day but was quite loud around 6 AM and woke me up early. Staying here means you'll likely be an early riser! That said, I can't help but think JR could lower their announcement volume given how few passengers there are at that time. Aside from this issue, as expected from New Otani—it’s a reliable Hotel!

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  • 5.00
    pooh_38

    As expected of Ohtani.

    New Otani Tottori is truly reliable. Celebrating its 50th anniversary this year, the hotel is well-maintained despite its age.

  • 4.50
    musutanku

    Satisfied with the staff service, following our stay at Echigo Yuzawa New Otani.

    Upon check-in, there was a room upgrade, and advice was given to delay breakfast time due to the presence of a group of foreign guests. As is common with breakfast buffets, arriving late meant some dishes were out of stock. In particular, yogurt was not replenished until staff were notified, resulting in about a 10-minute wait. This may be typical for a business hotel, but it highlights the decisive difference from top-tier or prestigious hotels.

  • 3.00
    gacya

    Pear and White Rose Milk for Breakfast

    Breakfast offers a moderate variety of dishes, with the pears being exceptional. I was glad to visit during the season for pears. Additionally, the White Rose milk and ice cream made from it were truly delicious. The Room this time was older compared to the one I stayed in a week ago. It seems that some Rooms have been renovated. Since there were slight differences in amenities as well, if possible, I recommend requesting a newer Room.

  • 3.67
    gacya

    A Relaxing Room

    It was a Twin Room for single use. The room was spacious, with a chair and table set neatly placed by the window. The headboard of the bed had built-in lighting, which created a soft glow throughout the room when turned on, making it very relaxing. I wished the wall-mounted TV could be adjusted. The counter was wide and comfortable for work. The bathroom was a unit bath but clean and spacious. However, the shower bar that should have been adjustable didn’t move, making it inconvenient to use. For breakfast, I expected freshly made omelets prepared in front of me but found large omelets served in scoops instead. It would have been nice to have options like pear smoothies among the juices available. However, the pears were exceptionally delicious—truly outstanding! Please make sure to try them!

  • 4.50
    こぷもん

    Convenient

    It was very convenient as I used public transportation. I was satisfied because I could enjoy SATSUKI's cakes. Having Shirakaba soft serve ice cream for breakfast was also a nice touch. I will definitely stay here again when visiting Tottori.

  • 4.00
    マダム ヤン

    Much cleaner, more spacious, and closer to the station than expected—completely satisfied.

  • 5.00
    福たん福っこ

    A wonderful Hotel.

    It was a last-minute reservation with no meals included. The twin room was spacious and had chic decor, which made me very satisfied. The front desk staff's service is remarkable! "Excellent."

  • 5.00
    ひかりのその

    It was excellent.

    Located right in front of the station, just across the signal, it was easy to find and very convenient. The staff were pleasant, and the Room was more spacious and cleaner than expected. The bed was comfortable, and both the bathroom and washroom were clean, making for a pleasant stay. I really wanted to try their cake, so I took out a Napoleon pie. The staff kindly set up a tray with cutlery so I could enjoy it in my Room, which made me very happy! Despite being reasonably priced, my stay was extremely comfortable. Thank you to all the staff!

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