Ulasan & Kesan Tamu Nikko Kanaya Hotel

I couldn’t sleep at all because of the staff noise.

It was the worst experience I’ve had staying in Japan. Even though this was not a “reason-discount” Plan, we were assigned a Room surrounded by staff areas. The constant noise of doors being slammed and heavy footsteps went on nonstop. I considered asking to change Rooms, but it finally quieted down around midnight—only for the banging and knocking to start again from 5:00 a.m. I’ve occasionally experienced noise from other guests (young people or children), but this was the first time I couldn’t sleep because of staff noise. To make matters worse, an alarm clock in the Room—one we hadn’t set—started ringing. Apparently it isn’t turned off during cleaning. Looking back, the service from check-in onward was unlike anything I’ve experienced at a normal Accommodation. Even though we arrived by shuttle bus, we were told to speak up ourselves once it turned 3:00 p.m., weren’t even shown to a sofa, and were left waiting on cold chairs. Meanwhile, guests who arrived later were smoothly taken to their Rooms, and staff were busy excitedly taking commemorative photos with foreign tourists—leaving no chance to approach them. The building may have charm, but if your policy is to blatantly change your attitude depending on the guest, then there is no dignity behind it. If you’re placed in a noisy Room surrounded by staff areas, you should ask to change Rooms immediately. It won’t stop.