Ulasan & Kesan Tamu Sapporo Grand Hotel - 4 Halaman

(Hokkaido/Terhubung langsung dengan bawah tanah Stasiun Sapporo, 10 menit berjalan kaki) [Total 494 Kamar]
Skor Keseluruhan
4.47
Baik (222)
  • Kamar & Fasilitas
    4.46
  • Fasilitas
    4.40
  • Layanan Pelanggan
    4.65
  • Makanan
    4.73
  • Mata air panas・Pemandian
    4.12
  • Kepuasan
    4.53
  • 5.00
    ばつまるしんちゃん

    It was comfortable, but just one thing...

    I had a comfortable stay on the Comfort Floor. The bathroom was impressively renovated, with a well-designed washing area. Having worked in Hotel housekeeping and Facility management for many years, I tend to inspect things out of habit. What I noticed was the fraying and lifting of the carpet at the bottom of the bathroom entrance door, where even the gripper is visible. I wondered if it might be due to overflow from the bathroom. Since it's noticeable and could be uncomfortable if someone steps on it barefoot, I feel it would be better to repair it soon. Other than that, both the service and breakfast were excellent!

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  • 5.00
    名無し----

    Everything was excellent. I would love to stay here again.

  • 4.67
    札幌大好きじいじばあば

    Family Trip to Sapporo with Grandchildren

    This was my third stay, and it was the most satisfying experience so far. My son's family also mentioned that this accommodation ranked in their top three among all the hotels they have stayed at, and they were very pleased. The best part was the cleanliness and layout of the room. The meals, both Japanese and Western-style, were delicious; however, it was disappointing that some items ran out and were not replenished. The staff at the front desk and parking area provided excellent service. Unfortunately, I felt that the service from the restaurant staff could have been better. While there were some friendly staff members, I wished for more smiles and attentiveness overall. The attitude of a server can greatly influence whether a meal is enjoyable or not. I hope for an even more enjoyable stay next time!

  • 1.80
    Mike Jin

    Grand in name only.

    The receptionist who checked me in didn’t smile. I could excuse it by saying this is a budget hotel, but this is Japan. The porter, an older man who showed me to my room, was very polite. Two staff members guided me even though I only had a small bag, which was unexpected. The room itself was brand new, so there were no issues there. However, my room was on a low floor and at the very end of a very long corridor. I’m not sure if that was intentional. Price-wise, it felt expensive for the size and for being in a city like Sapporo. The windows were very small due to the building’s history. The view/privacy was an issue because office workers in the building directly across could clearly see into the room. The bathroom felt very cramped and looked cheap, but it was new and clean. Breakfast is not included, but I prefer room service anyway, and a 1,000-yen voucher could be used. There were no staff outside, and when I came in no one guided me, which left me a bit confused.

  • 4.33
    happytouko

    The hospitality was exceptional.

    I stayed here during a business trip to Hokkaido. The room included lounge access, and I found the staff's hospitality there to be very pleasant. The next day, I needed a band-aid and asked a cleaning staff member on the accommodation floor. They immediately ran to get one for me, which was truly thoughtful and appreciated. Both the Chinese restaurant and Japanese dining at the hotel offered attentive service, and the food was absolutely delicious. Even though it was a business trip, I felt like I indulged in a luxurious hotel stay. I will definitely choose this accommodation again for my next business trip. Looking forward to visiting again—thank you!

  • 4.67
    ＦＪ－Ａ

    I had a comfortable stay.

    I stayed here for the first time in several years. The Room was comfortable, but the sink was very small, and I wished it had a bit more space. I was told the breakfast venue might be crowded, so I opted for the Japanese set meal instead of the buffet. It turned out to be very quiet, and I enjoyed a delicious meal at a leisurely pace. The Hotel-made apple pie and fruit cake served as dessert were also very tasty. If I have another opportunity, I would love to stay here again.

  • 5.00
    夏みか

    The trust of a long-established Hotel

    I have stayed at several accommodations in central Sapporo within a similar price range, but this was the best. The building itself is old, but the classical interior exudes history and elegance, making it a charming hotel. I stayed in the main building, which has been renovated, so the bathroom facilities were clean and comfortable. The selection of amenities was excellent, including skincare products for men that my husband greatly appreciated. The highlight was definitely the breakfast. The buffet-style breakfast featured Hokkaido specialties such as soup curry and salmon—everything was delicious and there was more than I could eat! The Japanese-style breakfast at their restaurant came pre-set with small dishes; it allowed for a calm dining experience while seated. The grilled fish of the day (hokke) was exceptionally tasty. Choosing a plan with breakfast included turned out to be an excellent decision. If I have another chance to visit Sapporo, this will be my top choice again!

  • 2.60
    エースパパ

    Is this a Business Hotel???

    The reception was the worst. At 2:50 PM, there were no staff at the entrance! Even after parking the car at the main entrance, no one came out! I had to get out of the car and call out to a bell staff in the lobby before they finally responded. Is this really the standard of this hotel? If so, they should set their Accommodation Fee to match that of a Business Hotel! I never want to visit this hotel again! Wasn't this supposed to be a long-established hotel in Sapporo? I feel like asking for a refund for the difference compared to a Business Hotel.

  • 4.80
    栃木県の人さん

    A traditional and prestigious Hotel

    A Hotel with an elegant atmosphere. Conveniently located in the city center. The stay was comfortable. All the staff were pleasant and friendly.

  • 5.00
    mikan41

    The breakfast is ver...

    The breakfast is very delicious. Omelets, croissants, and soft serve ice cream. The Hotel and Room are very clean. The staff are very kind and always smiling. Great access to transportation. A bus to Chitose Airport departs from the Hotel. Walking distance to the Red Brick Government Building for a post-meal stroll. A must-stay Hotel when visiting Sapporo!

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  • 5.00
    ポテサラ

    The Room was spaciou...

    The Room was spacious enough, and the bathroom and toilet were separate, making it very convenient. The bed and pillows were comfortable, allowing for a good night's sleep. As expected from a long-established Hotel! For dinner, I had salmon roe rice bowl, and for breakfast, I chose Western-style cuisine. I thoroughly enjoyed the specialties of Hokkaido! I'll visit again!

  • 5.00
    NKusaka

    A very comfortable Hotel

    The staff's service was excellent, and the Room was spacious and comfortable.

  • 5.00
    りょうたんとすいぞくかん

    Understood. Please provide the text you would like translated.

    You will feel amazing. As soon as you arrive at the entrance, we will greet you and carry your luggage. On the way to the front desk, everyone warmly welcomes you as if their greetings echo around. It’s an exceptional level of hospitality that other Hotels cannot match. I always feel like saying "I'm home" in my heart. The meals are also excellent, with a wide variety of buffet options and delicious high-quality Japanese cuisine. I will visit again!

  • 4.67
    Naokimp

    This is the place to stay in Sapporo!

    The staff are attentive and provide service with care. The Hotel exudes a sense of tradition and elegance. During my 3-night stay, I enjoyed both Japanese-style breakfast and buffet-style breakfast. Both were very delicious, and it was the most balanced meal with plenty of vegetables during my trip. The underground access from the station means no worries about rain, and it's also convenient to visit places like Odori Park from the Hotel—absolutely perfect!

  • 4.00
    そらみれど

    This was my first time using it.

    A 10-minute straight walk from Sapporo Station, or accessible via an underground passage to avoid the rain. The staff were very kind and attentive. Room amenities cover the basics, though items like cotton swabs and mouthwash could be considered in the future. The showerhead offers adjustable settings with sufficient water pressure. The bathtub is a unique circular bubble bath but quite high, making it challenging to step into—some improvement might be needed here. Bath towels felt slightly worn out; replacing them with newer, softer ones would enhance comfort. The buffet-style breakfast includes a wide variety of both Western and Japanese dishes, with a live omelet station offering freshly made options right in front of you. Overall, this is a Hotel I would like to stay at again. Thank you!

  • 5.00
    りょうたんとすいぞくかん

    The Best Hotel

    A prestigious and long-established hotel. The front desk staff are pleasant, and the rooms are relaxing. The breakfast offers a wide variety of options and is excellent. Looking forward to staying again!

  • 4.00
    ポンパパさん

    Golden Week Multiple Night Stay

    Thank you for taking care of us during our Multiple Night Stay. The Room was cleaned properly every day while we were out sightseeing, and we had a comfortable stay. Thank you very much. However, regarding the Facility, it would have been nice to have a footlight. Also, since the hallway leading to the Room is an indoor corridor, it might be better if it had the same fragrance as the first floor. We look forward to staying with you again on our next trip to Hokkaido.

  • 4.50
    トランポ

    The bed is firm.

    The room was spacious and comfortable, making our stay very pleasant. However, the bed was too hard, which caused back and waist pain for us as elderly guests, leaving us sore in the morning. We don't recall experiencing this issue during previous stays. Thank you very much for your hospitality.

  • 3.33
    ふちねこ

    A historic and prestigious Hotel

    Located in the heart of Sapporo, this hotel offers convenience and a calm atmosphere. The security is reliable, allowing for a safe and comfortable stay. The breakfast was average in taste, neither particularly good nor bad. However, there was a wide variety of options to choose from, which made it enjoyable. It was disappointing that only one set of amenities was provided. While we understand the need for cost-saving measures, it would have been appreciated if amenities were prepared for the number of guests staying.

  • 4.33
    nyago-yata-socks

    The service provided by the Hotel staff is exceptional.

    As expected from a long-established hotel, the staff's attentiveness was exceptional. I stayed here for the first time in about 20 years, and the quality of service remained unchanged. Thank you.

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  • 5.00
    yonce

    The best Hotel.

    We stayed as a family of three. The staff, especially the porter, were very kind. Thank you so much! The Room was clean and well-equipped with amenities, and the breakfast was also very satisfying. Everything was perfect. We look forward to staying again soon. Thank you!

  • 5.00
    ぺぺchan

    Thank you for providing a comfortable space.

    I stayed for three nights, and the Room was comfortable, clean, and pleasant. I tried breakfast at two locations, both of which were very delicious, and I appreciate the kind assistance from all the staff. Next month, we will be staying as a group of three. Thank you very much!

  • 4.60
    ハンドルネームさん。

    High level of customer service.

    The hotel itself is old, so it doesn't feel new. I stayed in a spacious room, but being large doesn't necessarily mean it was particularly well-maintained or clean. This hotel does not have a large public bath. Since I wanted to soak in the bathtub in the room, I chose a room with a separate bath and toilet for an additional cost. The cleanliness was satisfactory. Being directly connected to the underground is also an advantage. I made a phone call during the reservation process to change dates, and the staff's response over the phone was excellent. It made me feel glad about choosing this accommodation even before my stay. Both the front desk staff and porters were very courteous, making my stay pleasant. If I have another opportunity, I would choose this accommodation again.

  • 5.00
    パワーウイッズハート

    Clean and convenient...

    Clean and convenient location, making it a comfortable stay. The late check-out benefit allowed us to rest our tired bodies after traveling.

  • 4.60
    ithigotani

    Relaxing

    It was a very nice Room with a calm atmosphere, just like being at home after a long time.

  • 4.50
    yk202504

    Thank you for your patronage.

    I stayed with my daughter on April 2nd. On the first night of our trip to Hokkaido, my daughter experienced nausea and a fever. Since we were scheduled to travel the next day, we spent an anxious night. The next morning, we decided to change our plans and visit a hospital. When I informed the staff, they kindly helped us find a hospital and reassured us not to worry about the check-out time. Their thoughtful gestures meant so much to us. Even during our rushed check-out to make it in time for the morning consultation, they responded promptly and efficiently, which was incredibly helpful. Thanks to the warm support of all the staff members, we were able to continue our trip until the end. We will definitely stay here again in the future—thank you so much!

  • 4.33
    のどぐろ甘エビ

    Comfortable service typical of a classic Hotel

    For our first trip to Sapporo, we stayed for three nights to celebrate our wedding anniversary. After considering various accommodations in the city, we chose Sapporo Grand Hotel because of its reputation for the reliable and classic hospitality we appreciate. Our stay exceeded expectations as every staff member provided warm and reassuring service, making it a very pleasant three-day experience. The breakfast buffet was particularly impressive, featuring a wide variety of Hokkaido-inspired Japanese and Western dishes with excellent quality that left us highly satisfied. This hotel has become a place we'd love to stay at again when visiting Sapporo in the future. Thank you also for upgrading our room and taking commemorative photos as part of this special occasion!

  • 4.17
    hiromikko77

    I had a comfortable stay.

    I stayed for a 2-night Multiple Night Stay. Although I used a pre-renovation Room, it was clean and comfortable. There were multiple dining options and well-stocked shops. The underground access from Sapporo Station was convenient, making it easy to reach central areas like Susukino. All staff, from the front desk to the restaurant, provided excellent hospitality, making my stay pleasant. I would love to visit again.

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  • 5.00
    ラプちゃんわんわん

    Breakfast Buffet: Highly Satisfying

    You will be fully satisfied with our breakfast buffet, which is worth staying for. The bakery staff are friendly, and all the bread is delicious!

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  • 5.00
    セイントカタリナ

    Comfortable Stay

    The staff provided excellent and pleasant service, ensuring a comfortable stay.

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