Ulasan & Kesan Tamu Yokohama Grand Intercontinental Hotel - 4 Halaman

(Prefektur Kanagawa/Yokohama・Minato Mirai) [Total 594 Kamar]
Skor Keseluruhan
4.21
Baik (222)
  • Kamar & Fasilitas
    4.28
  • Fasilitas
    4.19
  • Layanan Pelanggan
    4.27
  • Makanan
    4.35
  • Mata air panas・Pemandian
    3.98
  • Kepuasan
    4.24
  • 3.50
    hanahana125

    Used only once a year.

    During my previous stay, the lamp by the window did not work. This time, on the second night, the air conditioner stopped functioning. Since I returned late at night after being out, I didn’t notice it wasn’t working properly and went to sleep, only to wake up drenched in sweat. A staff member came to check but couldn’t fix it and brought a fan instead. Considering the high accommodation fee during the weekend, this response was very disappointing. Proper room maintenance is essential. At checkout, there wasn’t even an apology; instead, I was simply asked if I had used the refrigerator and told that everything was complete if not—I was left speechless.

  • 2.20
    HeySun1726

    It was a dream come true, beyond expectations.

    ① At check-in, I was asked if I preferred a "city-side" room, which confused me. However, I did not correct them and proceeded to the room. ② The interior of the accommodation felt stuffy as if the air conditioning was not functioning properly. ③ Upon entering the room, I tried to place my store-bought water in the refrigerator but found it completely filled with paid beverages. Additionally, there were two bottles of water on the desk, but it was unclear whether they were complimentary or charged. ④ For Wi-Fi access, I checked the materials on the desk but found that registration required filling in details like name, address, and email—making it unnecessarily complicated. ⑤ In preparation for going out in the evening, I attempted to charge my smartphone only to discover later that it had not charged due to a non-functional power outlet. ⑥ The amenities such as shampoo, conditioner, and body soap were standard quality. ⑦ Adjusting the air conditioning was challenging; despite setting a low temperature, the room did not cool down sufficiently and maintaining comfort was difficult. ⑧ When contacting reception about confirming whether water was complimentary and reporting issues with outlets, no follow-up or acknowledgment occurred at checkout—a surprising oversight. Although this hotel has long been one I've admired, considering its price point compared to my experience during this stay left me disappointed overall.

  • 4.50
    ヨシボウ

    Parking Information

    Parking Information At first, I thought I would need to park the car myself, but the staff kindly explained everything and parked my car for me. Thank you very much!

  • 4.33
    まるむん

    I had high expectations, but I am fully satisfied.

    Perhaps my expectations were too high due to the five-star rating, as a few things caught my attention... The disposable slippers were quite thin, making me think, "Is this really five-star?" The strong smell of disinfectant in the bathroom was also a bit concerning. Both pillows were too soft for my liking; it would have been nice if one was firmer. Additionally, the toilet door lock didn’t work properly and remained slightly open, so I had to hold it with my foot while using it. That said, the bench seat by the window was absolutely fantastic. I would consider revisiting just for that window area. We stayed as a group of three, and the extra bed didn’t feel like an afterthought—it was very comfortable. Positioned by the window, it became a prime spot where we could enjoy the view even while lying down. The staff members greeted us with warm smiles and attentive care paired with youthful energy—truly five-star service for which we are deeply grateful!

  • 4.60
    りなもももも

    The night view is stunning.

    Recently, I have been using pier8 more often, but after a few years, I stayed here again. It has its own unique charm compared to pier8, and the night view is always breathtaking. The Ferris wheel is impressive, and the scenery feels like it encapsulates all the best parts of Minato Mirai. I also love the room design inspired by the ocean. However, as it is a historic Hotel, some areas like plumbing feel outdated. Additionally, in the Room I stayed in this time, there was an unsettling noise every time a nearby door opened or closed. (Perhaps it was not one of the more popular Rooms since I made a last-minute Reservation just days before?) Despite some minor concerns, the price was reasonable and it's very family-friendly—making it a highly satisfying Hotel overall. Even as someone who lives nearby, this Hotel has enough charm to make me want to stay regularly!

  • 3.17
    湊

    Information about the Club Lounge

    This was my favorite hotel in Minato Mirai. However, during my stay after five months, I was disappointed to find that the food presentation at the Club Lounge had changed significantly. The Club Lounge at this hotel is known for its longer cocktail hours and a wide variety of food compared to other accommodations, which I believe has attracted many fans. This time, however, during cocktail hour, apart from a plate with nine types of hors d'oeuvres served individually per person, there were only cheese and baguette, and some fruit. (I read in a review that soup was available on some days, but it wasn’t offered during my stay.) Pizza might have been baked occasionally; however, I didn’t get the chance to try it. Now I understand why the lounge seemed so empty compared to before—there were only hors d'oeuvres, cheese, and fruit available. For first-time visitors to this accommodation, they might think this is normal; however, those who have experienced previous cocktail hours and look forward to them may be surprised by the change. That’s why I wanted to share this information here. I hope the hotel comments back saying something like "It just happened that there was less food on that particular day."

  • 5.00
    53117

    Stay for a family birthday celebration

    We sincerely appreciate your kind assistance in discussing the surprise gift in advance. On the day, we were very grateful for the help of all the room service staff. The gift was very well received and brought great joy. We love this room, especially the comfortable sofa by the window, which our whole family enjoys. We look forward to visiting again soon with great anticipation.

  • 4.60
    3080

    Thank you very much.

    I had a great time, thank you very much. However, when I received a discount coupon at the front desk, I was told it could be used for purchasing cakes next to the front desk. But when I presented it during purchase, I was told it couldn't be used there. I understand such mistakes can happen and decided to buy the cake anyway. However, I was shocked when the male staff member at the cake shop said he would "deal with" whoever made that mistake later. There's no need for such extreme comments, and it made me sad to think this is the level of service at this Hotel.

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  • 5.00
    しら爺さん

    Simplified front desk procedures and improved luggage storage accuracy

    Overall, this is an international Hotel with good qualities, but I was surprised by the inefficiency at the front desk. While I understand their effort to provide clear and polite service to each guest, it took too much time, causing long lines and a lack of composure among staff during busy times. This inefficiency led to delays. Having observed congestion management in university hospital outpatient departments, I believe that if staff and management discuss issues thoroughly and work on improvements step by step, significant progress can be made. Additionally, implementing a system where luggage is checked by multiple staff members rather than relying on one person could ensure that all items are delivered accurately to the Room without missing pieces like jackets. This would greatly reduce unnecessary rework and lead to noticeable service improvements.

  • 4.80
    よろず情報

    We enjoyed a relaxing view of the fireworks at the Port Opening Festival.

    As a Yokohama resident, I booked a high-floor Harbor View room at the Hotel, which is about a 15-minute drive away, to watch the fireworks of the Yokohama Port Opening Festival on June 2. The fireworks in front of Rinko Park were visible right from the room, offering an impressive and thrilling experience. The Facility had some signs of age but no functional issues. The staff provided prompt and efficient service. I reserved two rooms next to each other, and they kindly arranged for them to be connecting rooms. My daughter used the spa, which offered special menus for guests that seemed like a great value. I would love to stay here again during future fireworks festivals.

  • 4.20
    goad

    A very beautiful Hotel.

    I stayed here for work this time. Although I arrived late, the male staff member who assisted me was very courteous, making my stay pleasant. Perhaps due to the location, there were no foreign guests with poor manners, creating a very comfortable environment.

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  • 4.50
    気違いピエロ

    Club Lounge

    Afternoon tea and cocktail time services are excellent. Since I usually skip dinner, the appetizers served during cocktail time are more than satisfying for the evening. The made-to-order dishes at breakfast could be improved with better ingredients to enhance the overall experience. I plan to visit again in autumn. Overall, the service is outstanding.

  • 3.83
    kattykatty

    Luxury Night with Yokohama's Sea and Nightscape

    An impressive crescent-shaped hotel in Yokohama. I stayed with club lounge access. During check-in, I enjoyed afternoon tea at the club lounge. The luxurious set included a three-tiered cake stand and mini sandwiches, with a variety of self-service drinks such as coffee, tea, and fresh juice. I had a relaxing café time in the lounge with a great view. Breakfast was also served here, featuring a buffet-style selection of salads, appetizers, fruits, and bread along with main dishes to choose from. The room had an excellent view where I enjoyed a nightcap while admiring Yokohama's nightscape. It was close by yet felt like a luxurious getaway during Golden Week!

  • 5.00
    のびたこ

    Perfect for events at Pacifico Yokohama.

    We stayed at the accommodation due to participating in an exhibition at Pacifico Yokohama with overseas guests. The location and service are always satisfying. Finding a place for business dinners is never an issue, and we appreciate the efficiency and reduced physical strain, which is why we use this accommodation every year. This time, when we lost our parking ticket during a multiple night stay, the staff kindly assisted us. Despite it being a busy morning, the reception staff went out of their way to help us, which was truly commendable. After three days of events that left us exhausted, such excellent service lifted our spirits and allowed us to successfully complete the final day of the exhibition. Thank you very much!

  • 2.00
    退職した遊び人

    System Down

    On Tuesday, May 6, 2025, the final day of the holiday, we were unfortunately affected by a system outage (display only) and had to stand in line for 1 hour and 30 minutes to check in without any explanation. When we finally entered the Room, the Wi-Fi was not working. After calling for assistance, we were informed that there was also a system issue and were given an alternative password. This information should have been provided at check-in! Frustrated, I ended up raising my voice on the call. As a result, we missed our dinner plans outside and had no choice but to dine within the Hotel.

  • 1.83
    552

    What's going on? Yokohama's prestigious hotel turns into a business hotel.

    It's been a while since my last stay at Yokohama Grand InterContinental. I used to visit occasionally before COVID, and while it was somewhat dated, it had its charm. I’m shocked to see how much it has declined. Is this the result of focusing entirely on inbound tourism? This wasn’t even the cheapest Room available. The facilities are poorly maintained, with worn-out guides in the Room and frayed towels everywhere. Amenities are limited, and the hairdryer reeks of something burnt. While they might bring replacements if requested, the atmosphere is so disappointing that I didn’t even feel like asking—this feels more like a rundown business hotel. Actually, modern business hotels might be better. The worst part was the breakfast buffet. The variety and quality were so disappointing compared to before—no decent cold cuts available, orange juice downgraded from fresh to concentrate, and even the coffee tasted bad. The only positive note was their internal phone service; that level of hospitality should not be forgotten. Next time, I’ll likely choose a neighboring Hotel instead. While I can’t recommend this place or see myself returning anytime soon, as someone who loves this Hotel deeply, I hope for its revival in the future.

  • 4.83
    マラドーナくん

    I had a wonderful accommodation experience.

    The gentleman who assisted us during check-in was absolutely amazing. His service brought a smile to our faces and made us feel excited about the stay ahead. It seems he read the notes in the Reservation, as we were given a corner Room on an upper floor—thank you so much for that! We would love to stay again. Truly an exceptional Hotel.

  • 3.80
    ハマケイ

    Check-in took too long, which was disappointing.

    This time, I stayed in a room with an ocean view and fully enjoyed the scenery. However, it took an hour and a half to check in, which has never happened before, so that was very disappointing. I hope the front desk procedures can be improved for smoother processing.

  • 5.00
    Y.A116

    The General Manager's courteous service

    I often stay at various Hotels, but this was my first time staying here, and I was looking forward to it. This time, there was a system error that caused a double booking for the same Room number. However, the General Manager remembered me even at checkout and greeted me politely. I thought it was truly professional service. Hospitality is challenging work. I would love to stay here again!

  • 4.80
    ひつじがおか

    Thank you for your support.

    I had a big task at the neighboring Facility early the next morning, so I was grateful to have enough time to prepare. It was a bit of a splurge, but I think it was worth it. Thank you for your hospitality.

  • 4.80
    ひつじがおか

    The power supply

    I stayed for work this time, but the desk's power outlet was not compatible with Japanese plugs, which made it inconvenient for computer work. I would appreciate it if this could be improved. Other than that, I slept well and had no complaints.

  • 3.67
    Shimaさん

    The service was very...

    The service was very good, but the Hotel itself is a bit dated, which led to this evaluation. It was by no means bad.

  • 4.40
    ふわるん

    Consistently satisfy...

    Consistently satisfying as always, this is my go-to accommodation when staying in Minato Mirai. Looking forward to staying again. Personally, I found the washroom space a bit small... but it can't be helped.

  • 4.40
    ともまつちゃん

    The view from the Room was great, and the Facility was well-equipped, making it comfortable to stay. Thank you very much.

  • 5.00
    53117

    Thank you for the wonderful time.

    When the car door opened, we were greeted with a wonderful smile and "Welcome, ○○!"—such a delightful moment! The room was relaxing and offered a soothing view. We enjoyed dinner at "Karyu" and had breakfast in-room, which tasted as if the chef had prepared it right before us. During our stay, we made our next Reservation. Thank you for an amazing Hotel stay!

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  • 5.00
    財前准教授

    A luxurious Hotel.

    Stayed on the city side. The Ferris wheel is right in front, and the night view is beautiful. The room is spacious, clean, and well-maintained with no issues. The bath unit is also large and comfortable. The breakfast buffet offers a wide variety of dishes and tastes great.

  • 2.50
    ティトゥリー

    This time, we stayed...

    This time, we stayed in one room with two adults and two children to celebrate a middle school graduation and a kindergarten graduation. Since the kindergarten child was under Child Sharing Existing Bedding, no slippers or children's toothbrushes were provided. We requested a toothbrush and received one, but it seems that items are generally not provided for children under Child Sharing Existing Bedding.

  • 5.00
    nutella06

    I had a relaxing stay.

    I stayed here to celebrate my husband's 60th birthday. It was a short trip, just an hour from home, but watching sports on TV in a different setting and relaxing while enjoying the night view made for wonderful memories.

  • 4.00
    軽井沢マツ

    I stayed at the acco...

    I stayed at the accommodation for the first time in over 10 years, and it was as satisfying as before. One complaint is that the pillow was too soft, making it difficult to sleep.

  • 4.33
    Akki221

    I had a very comfortable stay.

    I stayed at the accommodation to attend a live event at Billboard Yokohama. This time, I stayed on the club floor. Both the afternoon tea and cocktail time were very fulfilling, and even though it was between attending the live event, I was able to enjoy it very much. I would love to stay again if I have another opportunity.

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