Shin-Sugita Station × Stays With Popular BreakfastHighly rated for customer service and hospitality at Hotel·Ryokan

The Hotel was very clean, and the breakfast was delicious. The amenity selection was surprisingly extensive, and my wife and children were very happy. I could also choose a pillow to suit my preference, and the provided pajamas were very soft on the skin, allowing me to get a hig

I opted for breakfast included in my stay, and everything was delicious! There were so many tempting options that I ended up trying a little bit of everything. It was such a satisfying start to the day! This is by far the best hotel breakfast I've ever had. For anyone staying h

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

I arrived by car and struggled at first with the unfamiliar elevator-style parking system, but the staff kindly guided me patiently, and I was able to park without any trouble. At check-in, I was thrilled to find that my Room number matched my wedding anniversary date! Of course

The hotel is very clean, offers great value for money, includes breakfast, and has a large public bath, making it an excellent choice for families. The kids were thrilled with the bunk bed room. Personally, I found the breakfast to be exceptional. The salad vegetables (includi

I was very satisfied because the complimentary amenities suited my skin type. The staff were excellent, and since I had some time before check-in, I waited in the lobby and they kindly offered an early check-in. Their explanations were clear, which I really appreciated. It was al

It was comfortable. The accommodation was clean and well-maintained. Wi-Fi connection was provided, which was great. I stayed in a single room, but there were two towels provided, so I didn’t have to carry a wet towel when using the large public bath at night or in the morning,

My parents were very impressed and said it was the best breakfast they've ever had; we all enjoyed it thoroughly together. The view from the high floor was also stunning, and my parents were very satisfied as well. Thank you so much for everything. Kahala Hotel is definitely a

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

I stayed here for a live show at Pia Arena MM. I wasn’t sure which Hotel to choose, but picking this Richmond Hotel was absolutely the right decision! Bashamichi Station is close by, so I reached my destination quickly on the Minatomirai Line. It was also a typhoon day, and I really appreciated not getting too wet in the rain. The room is very simple, but it was comfortable and there was no trouble finding space for my luggage. The mattress was excellent and I slept very well. The amenities were also great—toner, emulsion, face masks, etc.—and I liked the system of picking them up in the lobby. Just one thing: the shower curtain had a bit of an odor. Other than that, I was very satisfied! The shower water pressure was fantastic. Since it was for a live show, I planned to bring my own hair iron, but when I checked with the Hotel in advance they lent me one. It’s an iron that can do both straightening and curls with one unit—and it worked really well. The staff and front desk team were very kind, and I had a pleasant stay. I’d like to use this Accommodation again.

Thank you very much for your kind support during our stay. With the beautiful views of the Minato Mirai area—my mother’s favorite—along with the warm smiles of your staff, we truly enjoyed a wonderful stay filled with heartfelt hospitality. From this perfectly located Hotel whe

” making not only delicious soup but their radiant demeanor equally comforting too. Breakfast buffet downstairs within restaurant greeted guests brightly saying "Good Morning!" creating such pleasant dining experiences throughout entire stay! Thanks again deeply appreciating h

The bath salts were a nice touch. The Room was clean, and having a sofa between the beds provided just the right amount of distance when sleeping. I also enjoyed being able to take my time with breakfast, which was very satisfying. The staff were efficient yet quiet in thei

I stayed here as my base for a 3-day, 2-night trip. The location is extremely convenient, with direct access to a Minatomirai Line station, and it’s also a big plus that major attractions such as Yokohama Chinatown, the Red Brick Warehouse, and Yamashita Park are within walking distance. I booked a Room with panoramic views of Yokohama Port, and since there was availability, I was upgraded free of charge. The Facility was excellent, and the bed was very comfortable—I was able to relax and recover from travel fatigue. This Hotel is highly recommended for anyone visiting the Minatomirai area.

We stayed the night before a memorial service in Kamakura. The Hotel is conveniently located near the station, and we also enjoyed exploring around Ofuna Station. The Hotel was clean, the staff greeted us warmly, and they kindly assisted us with the check-in and check-out machines. The amenity bar offered a wide variety of bath salts, which was fun to choose from, and there were many thoughtful touches throughout. Breakfast was delicious as well. We were just talking as a family about staying at Mets again the next time we come for a memorial service.

The staff were polite, kind, and pleasant, and I felt the level of hospitality was excellent. One point I noticed while staying in the Premium Twin Room: there was no towel bar on the wall in the washbasin area, so the only option was to hang towels on the bathroom door, which w

With a typhoon forecast to hit directly, we decided on the Sheraton right away. Thanks to that, we stayed dry and could respond based on the latest information, which gave us peace of mind. We were upgraded to a Room and had a very relaxing stay. Breakfast was all delicious with locally sourced ingredients—especially the freshly made rice balls, which were outstanding.

I stayed here last year and had such a great experience that I came back again. The location offers easy access to Minato Mirai and central Tokyo, and not only is the Room great, but the laundry facilities are convenient and easy to use—and I can’t resist the Komeda breakfast (lol). Next month, I’ll be staying again with my grandchild during summer vacation. Thank you very much!

It was close to the station and the building was beautiful. The bath water was also very good. I was grateful to be able to use the bath on the floor near the bath. The location of the outlet next to the bed was hard to find, so it would be helpful if there was a mark somewhere. Day use was good, but I also wanted to stay overnight.

The staff's service was excellent. The breakfast set was particularly impressive, offering a choice of Japanese, Western, or Chinese styles. You could enjoy unlimited salad, bread, drinks, and desserts to your liking, and everything tasted delicious. Although I stayed for busines