Rikuzen-Otsuka Station × Highly rated for customer service and hospitality at Hotel·Ryokan

Thank you for taking care of us for two nights and three days. I have stayed in many places around Japan, but this is the first time I’ve written a Review. It was a wonderful stay, and although I didn’t have time to properly express my thanks in person, I’d like to do so here. Work has been very busy lately, and this time I came hoping to “just relax,” and this Accommodation was exactly what I was looking for. From our Room we could look out over the sea at Matsushima, and without having to leave the Accommodation much at all, we were able to spend slow, luxurious time simply gazing at the ocean. The cheerful and courteous service from the staff in charge of our Room left a strong impression on me, and thanks to them we felt comfortable throughout our stay. At the dining venue as well, they casually checked in with us—“Are you cold?”—and even someone like me who gets cold easily was able to relax comfortably. The tea sweets provided were delicious, and the bath was extremely soothing. After bathing, it’s also a fond memory that I could unwind by reading while enjoying cold tea at “Salon Kura.” Every meal was truly delicious. In particular, the anago (conger eel) takikomi rice really stayed with me. We were told that any leftovers could be made into rice balls, but it was so easy to eat that we kept reaching for more with our chopsticks and finished it all. My partner seems especially impressed by the Sendai Kuroge Wagyu steak. Being able to grill sasa-kamaboko at breakfast also made me happy—it felt uniquely Miyagi. Even when we were leaving, you prepared sightseeing maps and gourmet information for us as well, and we felt your warm thoughtfulness right until the end. It was a truly lovely Accommodation where you can take your time enjoying both Matsushima’s scenery and how comfortable everything feels on-site. It ended up being a stay that refreshed both body and mind. We would love to visit again. Thank you very much for everything during our stay.

This is a compact Accommodation. While the building has some age, it is kept very clean, and its compact size makes it easy to access the baths and dining area, making for a very comfortable stay. Our Room was on the first floor, but the view was outstanding—true to the Accommodation’s name, it was a spectacular panorama! The baths were my favorite type—an alkaline spring with a silky feel—and the view from the open-air bath was also breathtaking. For dinner we chose the “Bliss Course,” and that was absolutely the right choice: a wonderful meal packed with Sendai’s flavors. The Sendai Kuroge Wagyu beef grilled on magnolia leaves was tender and generous in portion, and the miso seasoning was exceptional. The beef tongue was also thick and tender; we had planned to eat beef tongue again the next day, but dinner left us completely satisfied, so our whole family agreed we didn’t need to—and we were able to keep our expenses down as well. The seafood and sashimi were delicious too; even the scallops were thick, and everything we tried was satisfying. Breakfast also included hot pot dishes and sashimi—almost like a light version of an inn-style dinner—and we left completely full. This is an Accommodation I would love to visit again if I have the chance.

The meals were truly delicious—we were absolutely delighted! The view from the Room was also wonderful. All of the staff were very kind, and we felt completely refreshed. This time, we stayed with my daughter and her friend’s family, but next time we’d love to visit with our whole family. Thank you very much!!

I have stayed here several times, and the Facility, meals, and the staff’s service are excellent. The shuttle bus drivers are also very kind, and the frequent service is greatly appreciated. One request for improvement: I made a Reservation for the same Room type as last year, but although it was still in Shōinkaku, last year it was in a newer building while this year it was in a different one. Even on the official website it appears to be booked under the same category, so I would appreciate an option to specify and reserve the newer building I stayed in last year. We look forward to staying again next summer.

This Accommodation is perfect for those who enjoy a good drink! The rates were affordable, and the meals were delicious. I also appreciated that the snacks changed depending on the time of day—it was very thoughtful. If I have the chance, this is my number one Accommodation I’d like to stay at again.

We stayed as a family. We really appreciated being able to freely enjoy the welcome drinks and snacks, video games, massage chairs, and more without it feeling overcrowded. The table tennis and darts were also available 24 hours whenever they were open, and since no Reservation was required, it was easy to join in and we enjoyed them many times. It was also nice to have services like cooling sheets and face masks, and we were happy to find a ReFa hair dryer as well. Dinner was delicious—the half buffet and seafood barbecue were so good, with more than enough food. In the morning there was limited-time seafood that we could make into a rice bowl, plus the famous fried oysters, fruit, sweets—everything was excellent and we were extremely satisfied. The Room was lovely and comfortable, and this is a Hotel we would like to stay at again. Thanks to you, it became a truly memorable and fun trip. Thank you very much.

It was located along a main street and easy to find, but the signage felt a bit small. The Room was decorated in bright tones and felt clean, but the semi-double bed was a little cramped for two people, and it was disappointing that the toilet did not have a bidet seat. Other than that, we were generally satisfied. Although we couldn’t fully enjoy the view due to rainy weather, the location is great and we would like to stay here again when visiting Matsushima.

This was my first stay, and I was truly impressed that the air conditioner had already been turned on when I entered the Room. Booking with breakfast was absolutely the right choice—it was delicious. I will make a Reservation again if I have another business trip.

This was my first stay at an all-inclusive Accommodation, and I was truly able to relax both in time and in mind. It was wonderful to enjoy views of the beautiful garden and Matsushima from the Room. The bath was a comfortable size, and it was unusual (and convenient) that it was on an upper floor, so I went in many times. The meals were genuinely delicious just as the Reviews said—I wanted to eat everything—but waiting in line a little helped prevent overeating, and I found it enjoyable to watch everything being prepared while looking forward to it. Above all, I felt that one reason it became such a luxurious experience was that all the staff provided service efficiently, with smiles and a calm sense of ease. The lounge at night also had a lovely atmosphere, and we were able to relax and talk as a couple, which was great. I would love to stay again if I have the chance. Thank you very much.

I suddenly felt like visiting Matsushima and started looking for Accommodation, but everywhere was pricey. The more affordable places had reviews that were, well, what you’d expect… Since my stay was short, I thought I didn’t need to do much sightseeing—then I found this place. A “Room assigned on arrival” Plan with crab at this price? Is that really okay? I arrived feeling both excited and a bit anxious, but it exceeded my expectations by far. The staff were wonderful, and even though it’s a two-story building, there’s an elevator. When I got to my Room (by chance), it was a twin room with double beds. Spacious! Clean! Beautiful! Both dinner and breakfast were delicious. The staff’s attentive check-ins were also appreciated. I finished all the crab without thinking about anything else. I noticed a framed certificate on the wall—it wasn’t quite a standard chef’s license… Turns out they’re actually an instructor who trains chefs. No wonder everything tasted so good… In the large public bath, I ended up chatting with other guests about how great this Accommodation is. If there’s one thing I’d like to mention: The small stones laid in the reclining bath area of the large public bath have come loose, and it hurt when I stepped on them—please improve this before my next visit.

It was a very satisfying one-night stay. The buffet was great, and I was very satisfied with the reasonable rate for the Room. The view was nice, the building is large, and overall it was very good. However, I tried to pay the Hot Spring Tax for two Rooms as instructed (“Welcome drink available free of charge”), but after tapping the tag and hearing the beep, it immediately moved to the payment screen. I then tapped the second Room’s tag and heard another beep, so I paid by card and thought everything was fine—but later found out that the Hot Spring Tax for the second Room had not been completed. Not realizing this was somewhat disappointing. The Room reserved on Yahoo Travel suited me perfectly...

We stayed as a group of four for a girls' gathering. The room was equipped with cooking utensils, allowing us to enjoy a seafood hot pot using local ingredients, which made for a delightful experience. The bathroom and the room were very clean and spacious, and even lying down on the deck was comfortable. The view was absolutely stunning. Everyone said, "We want to come back again!" making it a truly satisfying trip. Our main purpose was attending the Matsushima Air Base Air Festival, and with just under 25 minutes by car to the base, the convenience was perfect!

We stayed here to celebrate my mother’s 77th birthday. The meals, Room, and baths helped us unwind from everyday fatigue—if anything, I ended up enjoying myself the most. The ingredients and the care put into each one were outstanding. Everything was delicious. If I had to mention one facility-related point: after leaving the sauna in the large public bath, it would be even better if there were an option not only for a shower but also something like a hand bucket to pour cold water over yourself (even without a cold plunge pool). Above all, the staff were wonderful. Although this Accommodation has only just opened, everyone was highly experienced. We were truly impressed by the hospitality and attentive service. My parents love chatting and spoke to you a lot, but you responded kindly and thoughtfully. My parents were very happy as well. Thank you very much. We will definitely return.

Located just steps from the JR railway station, the property offers a slightly retro charm and stunning sea views from the top floor on the 5th level. However, it is regrettable that payment methods are still limited to cash or credit card only.

We stayed on a pet-friendly Plan for our dog’s first trip. The building with the pet Plan Rooms felt a bit old, but it was kept very clean and didn’t feel unpleasant at all. We really appreciated having pet amenities in the Room, such as a crate and a trash bin. Both dinner and breakfast were served as set meals, and everything was delicious. Our child, who usually doesn’t eat much, said it was tasty and ate heartily! The portions were more than enough—my big-eating husband was completely full and very satisfied. All of the staff were friendly, so we had a very comfortable stay. Just one thing: at check-in, we didn’t receive an information sheet with details such as facility guidance, business hours, or meal times/locations. I wish there had been one (we couldn’t find the bath hours in the in-room information file either, so we had to go all the way to the bath area to check). Still, it was a wonderful Accommodation that made us want to return—next time with our eldest child as well—and stay as a family of four plus our dog if we have another opportunity.

I was able to stay in a quiet location and relax. The Facility was very clean, and I had a comfortable stay.

Although it was an older Hotel, the Room was spacious and very clean. The Onsen was great! My skin felt moisturized. I’d like to stay again if I have the chance.