Around × Highly rated for customer service and hospitality at Hotel·Ryokan

We stayed at the COTTAGE for a Multiple Night Stay as a couple. We live in Fukuoka and were looking for an Accommodation nearby where we could relax, so we chose this place because it was easy and stress-free to get to and from. The price is not cheap, but it was a truly special, out-of-the-ordinary experience even within Fukuoka, and we had an extremely satisfying stay. The food was delicious, with a bit of an outdoor feel as well, and since there were no other people around, we could enjoy ourselves without worrying about anyone else. The staff were also very kind. We would definitely like to stay again for an anniversary or other special occasion.

Thank you very much for celebrating my birthday as well. I truly appreciate your warm thoughtfulness. My family really loved the gift we received, and we will cherish it. I look forward to staying with you again on future business trips to Fukuoka.

It’s a short walk from the station (bus stop), but I think it’s an easy distance to walk. The Room had everything we needed, and it was wonderful that drinks and light snacks were available until 10:00 pm. The snack cakes were delicious. All the staff were courteous and helpful, so we had a very pleasant stay. Thank you very much.

I had only known Hotel Okura Kobe, but since this was my first trip to Hakata, I chose Hotel Okura Fukuoka. The service and housekeeping were excellent, and access from the Shinkansen station was easy to understand and very convenient. As someone unfamiliar with the area, I truly appreciate the female staff member who kindly showed me on a map where to find delicious ramen and answered my questions with a smile. It immediately put me at ease, and I felt glad I made this Reservation. I couldn’t stop by the basement brewery due to time constraints, but a male staff member also kindly informed me that I could buy beer at the shop. Having stayed at inexpensive Business Hotels near stations before, I was reminded how valuable local tips and guidance gained through genuine conversation can be—and how they become part of your travel memories. To everyone at Hotel Okura Fukuoka, thank you for giving me such wonderful memories.

It was very convenient for getting around, as it’s close to the station. Tenjin, the main downtown area, and the airport are also nearby. You can even walk to Canal City through the covered shopping arcade, so it was fine even in the rain or at night. The Hotel staff are always at the counter and greet you every time you pass by—they’re kind and helpful. I also asked them to arrange a taxi; there were a few minor Japanese mistakes (perhaps because the staff member on the internal line was a foreigner), but everything was understood without any issues and they handled it politely. Amenities are neatly arranged in front of the elevator for self-service. In the Room, there were cleansing oil, toner, emulsion (lotion), and hand & face soap—more than enough unless you’re particular about brands. During my Multiple Night Stay, when I put out the sign saying cleaning wasn’t needed, they left towels, nightwear, coffee, etc., outside my door. I really appreciated that. The Room was clean as well. Something I dropped rolled under the bed so I reached in to pick it up—there wasn’t even any dust on it, which honestly surprised me in a good way. Overall, I was very satisfied with this Hotel and would gladly stay again.

Being right in the heart of Nakasu made me a bit nervous at first, but it wasn’t that noisy at night. There’s a convenience store downstairs, and the station is close by, so it was very convenient. They kindly changed my booking to the ladies’ floor, and the Room layout was functional and stress-free. I could stretch out comfortably in the large public bath and relax well. I’d like to stay again.

I’m a returning guest, and every time I’m impressed by the excellent service from the front desk staff. Of course, the location is great, but I also love how clean everything is, including the Room, and how well maintained it feels down to every detail. I also like that each Room is categorized by its theme color. Thank you as always.

It was my first stay in a while. Last time, it was shortly after the opening. The Room was clean and comfortable. I think it would be nice if there were a cold bath in the large public bath.

This was my third stay, the first in several years. I was truly impressed by the staff’s warm smiles, thoughtful and professional attention to detail, and outstanding hospitality that feels personal to each guest. Thanks to them, I enjoyed a comfortable 3-night, 4-day stay. All of the meals were delicious—the Japanese and Western breakfast options, sea bream chazuke, and the shabu-shabu dinner course. The portions were just right as well. I especially appreciated being able to enjoy everything in my Room. The drink service in the lounge and other touches were also very well considered. The Room was cleaned thoroughly down to every detail, making my stay very pleasant. I’d love to visit again before the new outlet opens next year (while Reservations are still available). Thank you very much for everything.

Thank you very much for upgrading our room during our recent stay. We also sincerely appreciate that you allowed us to extend our stay despite being fully booked. I was truly in trouble when an unexpected remote meeting came up in an unfamiliar place, but thanks to your help I was able to attend the meeting without any issues and felt relieved. All of the breakfast dishes were delicious, and the buffet offers a wide variety, making it one of the highlights of staying here. Thank you for taking such good care of us.

Incredibly affordable! Top floor. Great value for the price. Coffee machine available. Bottled water provided. Breakfast was good, too. I was happy that the bathroom and toilet were separate. However, the hot water doesn’t stop automatically, so it almost overflowed before I noticed. If that could be improved, it would be perfect.

This was my second consecutive week staying here. It’s a bit far from Hakata Station and Tenjin, but it’s still within a 20-minute walk, so it was acceptable. The Facility feels a little old overall, but it was well cleaned and comfortable. The large public bath was spacious, and there was also a sauna, so I could relax after work and recover from fatigue.

This Hotel was clean, and the staff were courteous. I had a comfortable stay without being bothered by noise in the Hotel. I will stay here again next time.

Breakfast offered a great variety, and the cute tableware made it even more enjoyable—it was delicious. Also, from 5:00 PM you can enjoy free-flow drinks in the lounge, which made it excellent value for money.

Thank you very much for your hospitality the other day. Following last year, I stayed with you again. Not only is the location convenient and close to the station, but your staff’s excellent service made it an easy choice to stay at your Hotel again this year. It seems Fukuoka has been experiencing hot days as well, so please take good care of yourselves. I look forward to visiting again.

This was my first stay here while traveling, and I stayed for multiple nights. The hotel is close to the station, and the room was comfortable. The breakfast buffet offered a wide variety of options, and I was very satisfied to be able to enjoy a Japanese Black Wagyu steak in the morning. I would like to stay here again when I visit Fukuoka.

I’ve always loved terraces and had wanted to stay at this hotel for a long time. The staff were wonderful, and they kindly consulted with me based on my plans, providing maps and brochures, which was very helpful. For anyone reading this review, I highly recommend the terrace room. A perfect treat for yourself or your family. You can enjoy a relaxed pace of time throughout your stay.

Despite being in the midst of Tenjin’s urban bustle, I was able to spend a serene time that felt like a different world. I was highly satisfied with everything from the hospitality and Facility to the amenities and dining. This stay reaffirmed for me the essential value of Hotel service: forgetting everyday life, relaxing, and recharging for tomorrow. In particular, the “perfectly balanced sense of distance” in the service throughout the Hotel and the pleasantly unpretentious atmosphere were truly comfortable. As one of Fukuoka’s premier luxury hotels, it isn’t an experience I can have often, but it left a lasting impression and is a Hotel I would love to stay at again someday.

Right next to the bus terminal and conveniently close to Hakata Station. There’s also a convenience store on the ground floor of the hotel (for some reason, it carries lots of Tokushima souvenirs). Water is available from a water dispenser in the hallway, but it was a bit inconvenient that the pitcher didn’t fit in the refrigerator. They also offer parcel shipping and self-service lockers, which made it easy to sightsee and head home with minimal luggage.

Thank you very much for your kind support again. The next time I stay in Hakata, I will definitely book with you again. Thank you.