Around Katsura Imperial Villa × Stays Popular For SunsetsHighly rated for customer service and hospitality at Hotel·Ryokan

It was my first mother-and-daughter trip in a long time with my daughter who lives in Tokyo. From the moment we left our luggage before check-in, the staff were wonderful. When I checked in and looked hot, a male staff member quickly brought me a cold wet towel. The staff we passed in the hallway, the staff who offered welcome drinks in the first-floor lobby, and the pregnant female staff member who guided us at breakfast (I wonder if she has started her maternity leave?)—everyone was so kind. The breakfast was delicious no matter what we chose, and the kitchen staff were also truly pleasant. We were completely satisfied with everything. The Room was clean and showed great taste. We rested comfortably. Perhaps because it’s not a large property, it was very quiet and relaxing. The beautifully arranged fresh flowers at the entrance were also wonderful. It became a truly enjoyable trip to Kyoto. Thank you very much for your hospitality.

It was a very cozy Hotel. The delicious breakfast, the staff’s warm smiles, and the clean Room—everything offered service and quality beyond the price. Because of the rain, we spent more time at the Hotel, but it was very comfortable. When I visit Kyoto again, I would definitely like to stay here.

As it was my first stay, I called several times, and they always responded kindly. When I arrived, all the staff were very pleasant and welcoming. I booked with breakfast, and it was excellent value for money—better than the price suggests. I would like to stay here again next time.

[A Wonderful One-Night Stay] I stayed here for one night during my trip to Kyoto. The lobby atmosphere and the staff service were excellent. The room was spacious and very comfortable to use. The bathtub was deep, and the water pressure was strong, so it filled up in no time. For breakfast, I used the buffet. Perhaps because it caters to international guests, it was quite cold and I felt chilly. There was a wide variety of dishes, and I was satisfied with the meal. Thank you very much.

Close to the station, and they were able to store our luggage, which made our trip in the hot summer very comfortable. The Room was also very spacious. The interior and bathroom were clean as well. There is a step at the bathroom entrance, and after freshening up, I was surprised by it. The staff were very helpful, and it made for an enjoyable trip.

The location is excellent. The Onsen exceeded expectations and could be featured more prominently. The staff’s kimono dressing is flawless. As expected of a long-established Ryokan, the proprietress’s training and guidance are clearly reflected throughout.