Kamisuwa Onsen × Nature Experience AccommodationHighly rated Hotel·Ryokan

We stay here every year, and since the rebranding and reopening, both the cuisine and the service have been taken to an even higher level—making for a truly satisfying stay. I was genuinely impressed by the chef’s careful selection of ingredients and the time and effort put into each dish. Even breakfast featured thoughtfully prepared items, and our food-loving family was more than satisfied. Being able to see the chef at the end of the meal and exchange a few words made dining even more special. The course itself reflected the chef’s warm personality, which makes us look forward to our next visit. We would love to return in a different season. Thank you for making our family vacation such a meaningful time.

Both dinner and breakfast were served in a private dining Room, so we could relax and eat at our own pace. The service timing was perfect, and we were fully satisfied with the quality and generous portions of the meals. We also loved that they featured plenty of locally sourced ingredients. The fireworks were spectacular from the rooftop, and the open-air bath in our Room was excellent.

Our family stayed for one night. The Accommodation was excellent, and all the staff were truly kind, so we had a very pleasant stay. Thank you very much. When we checked in, we received a 100th-anniversary booklet for a Ryokan at Tateshina Onsen (a sister property?). It sounded familiar, so after returning home I checked and found that we had actually stayed there when my son was still very young (nearly 20 years ago), because the tatami-mat bath felt safe for children. I’m sorry to say I had completely forgotten, but it felt like a wonderful connection. Next time, I would love to visit Tateshina Onsen as well along with this Accommodation.

The food was delicious, and the bath was great.

From the moment I arrived at the Ryokan, the Hotel staff warmly welcomed me, and check-in was smooth. Everyone on the Hotel team was highly professional, and the property was spotless, making my stay very comfortable. The food had delicate flavors, and the portions were just right—neither too much nor too little. Both dinner and breakfast felt perfectly balanced. The baths are cleaned once between check-in and the next morning, with a men’s/women’s switch as well. I also appreciated being able to use them multiple times even late at night or early in the morning.

It was a wonderful Accommodation. We were completely satisfied with both the Room and the meals, and the panoramic view over Lake Suwa was truly beautiful and soothing. The Onsen had excellent water quality, allowing us to relax at ease. We also appreciated the complimentary beer after bathing. We even received sightseeing boat tickets, so we were able to fully enjoy exploring Lake Suwa. This is an Accommodation we would definitely like to stay at again.

I stay here when I have business trips to the Suwa area. It had been a while since my last stay, as I hadn’t had the chance to stay recently. The room was clean and comfortable. I especially like the large public bath, and even on a one-night stay, I used it twice—at night and again the next morning. I’d like to stay here again on my next business trip.

I made a Reservation in a hurry due to unforeseen circumstances and ended up making several mistakes, but the front desk staff were very kind and helpful. Although the building and Facility feel a bit dated, the room was more spacious than expected, I was able to fully relax and enjoy the Onsen, and breakfast was properly prepared and delicious. Overall, I was more satisfied than I had imagined. I would definitely like to stay here again. Thank you very much.

This is my second stay. The Room is thoroughly cleaned, feels very fresh, and is extremely comfortable. However, the stairs are steep and there are steps, so it may be a bit difficult for guests with weak legs or mobility issues. That said, the best part is that natural Onsen water comes directly from the bathroom faucet. It’s a private Onsen bathroom. The water temperature is just right, so you can soak and relax at your own pace. Lake Suwa spreads out right in front of you across the road from the building—amazing views. It was cherry blossom season, and we were able to enjoy hanami at a leisurely pace. It was a very comfortable trip.

What stood out to me was the service. The best service came from someone who seemed like the manager. At check-in, when I was talking with my companion about how only smoking Rooms were available, he quietly came over and offered to switch us to non-smoking Rooms, and promptly changed both of our reservations. I really appreciated it. The disappointing part was that when I went out from the Hotel and came back several times, I felt ignored completely, which made me feel a bit sad—though some staff did greet me. The Room was very clean, and the bathroom in particular was spotless. The large public bath Onsen was also excellent. It wasn’t very big, but it felt great. Breakfast was a buffet with a good variety, and I ate well.

We stayed in a detached Room. There were four of us, and it was very spacious with a beautiful interior—we were extremely satisfied. From the open-air bath on the 11th floor, we had a panoramic view of Lake Suwa. The meals also included free alcoholic beverages, and the staff were very attentive, so we had a truly wonderful time. Thank you very much.

The cuisine, hospitality, Onsen, location, and bicycle rentals—everything was wonderful.

I stayed here for hiking in the Yatsugatake Mountains. The location was great, and the price was reasonable. The bed was spacious, which I really appreciated. I was also grateful that they kindly froze my ice packs for me. I’d like to stay here again.

I’ve lost track of how many times I’ve stayed here (probably 5+). It’s hard to find an Accommodation you can stay at within “one Shibusawa” during peak season—there are fewer options to begin with, and the limited supply gets snapped up instantly. But this place (the roadside-type chain, *standard brand only*) is a safe choice. I’ve said it many times: having the bare minimum—parking, a large public bath, breakfast, and a Room where you can spend the night alone without being made uncomfortable—is surprisingly hard. Even within this chain type, these basics can sometimes be missing for reasons that aren’t the Hotel’s fault. In short: it’s necessary and sufficient, so it works. If you want other reasons—an open-air bath, gourmet food, etc.—look for another Accommodation. (There are plenty around Lake Suwa… though they’ll easily exceed “one Shibusawa.”)

A warm welcome made for a pleasant start. The Onsen was excellent. The meals were beautifully presented with an autumn theme and were absolutely delicious.

The jinbei loungewear was very comfortable to wear. I even went to the breakfast restaurant wearing it. Breakfast also offered a good variety—Japanese and Western dishes as well as desserts—considering the reasonable Accommodation Fee. There was a Doutor coffee machine in the lobby, which I also enjoyed.

I stayed here on a solo trip. The location, parking, and the feel of the Room were all great. Since the Onsen requires a Reservation, I couldn’t use it at any time I wanted. Personally, I also wished the bicycle service could be used by the hour, but overall I was satisfied. Thank you!