Kinki hot spring area × Stays Popular For SunsetsHighly rated for customer service and hospitality at Hotel·Ryokan

We stayed here for a birthday trip for my mother and our dog. The Facility and the food were excellent, but even more than that, every staff member we met was wonderful, and we were able to spend a truly comfortable time. What impressed us most was that all the staff remembered our dog’s name and greeted us using it. We will definitely stay again. Thank you very much.

Thank you from the bottom of my heart. There was only one reason I came to Shirahama: To stay at Kuroshio Sou. When people think of Shirahama, many picture the sea and resorts. But what I found here was Wakayama itself. What moved me most at this Accommodation was not only how outstanding the food was. It was Head Chef Etani’s exceptional skill, and his deep respect for the producers who support every single dish. Fishermen. Farmers. Brewers. Roasters. And the artisans who continue to protect Japan’s fermentation culture. The moment I saw the map of producers introduced alongside the meal, I understood what this Accommodation truly values. Through the cuisine, you encounter not only ingredients, but also the people behind them and Wakayama’s climate and character. I was especially impressed by how delicious the soy sauce and Kinzanji miso were at dinner. When I asked about them, I learned they were from Horigawaya Nomura—a producer with over 350 years of history that still preserves traditional craftsmanship using firewood-heated iron kettles—making both their soy sauce and Kinzanji miso in that way today as well. I had originally planned to visit a different soy sauce brewery, but heavy rain made it impossible. Sometimes, the places you cannot reach end up guiding you to the story you were truly meant to find. For me, Kuroshio Sou was exactly that kind of place. The wonderful Onsen gently healed not only my body, but my mind as well. The quiet comfort throughout the building, Chef Etani’s cuisine, and the hospitality of all staff— together they quietly express this Accommodation’s philosophy in everything it does。 As a former chef from Tasmania, there is something I felt deeply: True hospitality is not just serving delicious food; it is helping guests connect with the people and culture that sustain a place。 I now have one more reason to return to Wakayama。 Thank you again from my heart.

it was a blissful one-night stay. Both dinner and breakfast were satisfying in both portion size and taste. The Tango Koshihikari rice was delicious!! Everyone on the Accommodation staff was genuinely friendly, and I was able to spend my time feeling very relaxed. I even got mist

Everything was excellent—no complaints at all. It was a truly memorable Hotel. The food in particular was outstanding; it may have been the best of any place we’ve stayed so far. Not only was it delicious, but the portions were generous—we’re big eaters, and even we left completely full. The Room was also wonderful, with a lovely view of Lake Biwa. Simply the best. To prove it, as soon as we got home we made another Reservation for the crab course—it's six months away, but we’re already excited to enjoy your料理 again. Thank you in advance, and we look forward to our next stay.

The floors throughout the Ryokan were comfortable to walk on barefoot, making it feel like home. I completely understood why rolling suitcases are not allowed. I could really appreciate the owner’s attention to detail, and I thought it was wonderful. The location was excellent, and the meals were delicious.

It was a very satisfying trip to Shirahama. This Accommodation is in an excellent location, close to Shirarahama Beach. The Room was thoroughly cleaned, and we were very satisfied. We love Onsen, so we were happy with the large public bath here. The food was delicious as well. All the staff were attentive and helpful—thank you very much. It was an Accommodation that exceeded its price. We were also blessed with good weather and could relax at our leisure. It’s an Accommodation that makes us want to come again.

The tranquility of sunrise and the mirror-like beauty of the lake's surface, as well as the fiery red skies during sunset, offered truly calming scenery. The locally sourced dinner course was exceptional, especially on the second day. The breakfast was also satisfying with its

It had switched to the early-summer menu. Even when I’m worn out from work and forget the sense of the season, staying at Sunset Susami always lets me head home feeling a little more refreshed. The creative dishes made with fresh, seasonal local ingredients are wonderful, and the Onsen—with different temperatures depending on where you bathe—is always excellent. The building is always kept spotless whenever I visit, and even when staff change over, they carefully clean tables after meals. One of this Accommodation’s charms is how strongly you can feel the staff’s sincerity. The special dessert introduced this time—the Inazumi Roll made by a front desk staff member—was truly delicious. The sponge was moist, and it paired perfectly with coffee. (As expected from a former Dojima Roll pastry chef—it really is on another level.) That’s given me yet another reason to stay at Sunset Susami. I love that I can always relax here (lol).

Due to bad weather, we changed our travel destination and ended up staying here at short notice as a family of five. Everyone except the person who made the Reservation wasn’t very enthusiastic until we arrived, but our stay here won them over and they were extremely satisfied. We felt truly relaxed by the meals, the atmosphere of the Room, and the hospitality. Personally, I was thrilled to find several types of Isamu Noguchi lighting in the traditional Japanese house-style Room. Next time, I’d love to spend time here during the rainy season or when the fresh greenery is at its best.

This was the perfect accommodation, thoughtfully designed for guests to relax and enjoy their stay. We stayed in a detached room with a private bath, and everything about the room—its spaciousness, cleanliness, view, and amenities—was exceptional. For those who find it uncomf

It was our first visit, and we are truly grateful for the relaxing, delicious, and pleasant time that exceeded our expectations. The Hotel staff were all very friendly and attentive, and we are so glad we chose to come here. The scenery was stunning, and the amenities, cuisine, a

This was our third stay, and the free-flowing Onsen with no added water is outstanding. One of the highlights is being able to relax together as a couple in the private bath. Breakfast was delicious both to look at and to eat, and we were completely full. The parking lot is spacious, the location is great, and we love the views from the Room—Shirarahama Beach, sunsets, and more. We’d like to visit again when we can find the time.

As I mentioned in my previous review, the surroundings are serene with nothing but tranquility. While soaking in the open-air bath, all you can hear is the sound of waves—a truly relaxing accommodation that my wife loved so much we decided to stay again. With only a few rooms av

Meeting Ga-chan, your adorable resident cat mascot, made me so happy! The onsen experience, meals, staff hospitality—everything about this accommodation was excellent! For cat lovers it's perfect; even those who aren't will surely be satisfied with this wonderful accommodation

Thank you very much for having us during our stay. The food was delicious, and we enjoyed our meals comfortably on a floor with a wonderful view. In particular, the handwritten message and lovely illustrations at breakfast were very soothing, and we truly felt the staff’s kindness. Thank you. Thank you as well for the Shuttle Service the following day. If there is a regular shuttle to the station, we would appreciate being able to use it on our return trip as well.

We stayed as a family and were comfortable throughout our entire visit! The building feels a bit traditional, but the inside is bright, and we could sense thoughtful attention to detail everywhere, which made it very relaxing. All the staff were pleasant, and the Accommodation wa

The stargazing under a dark sky without any lights was breathtaking—the best starry sky we've ever seen in our lives. Watching shooting stars from the bath was extraordinary; both of us were left speechless and could only keep saying how amazing it all was. We also enjoyed a hea

Our family of four stayed in a room with an open-air bath. Even putting it modestly, it was amazing. The meals, baths, and views were all excellent. The food was generous and delicious, and at night we enjoyed a sky full of stars. The bath left our skin silky smooth—especially the morning bath, which I highly recommend. This was our first stay, but it’s an Accommodation we definitely want to return to. Thank you very much.

We stayed from the 15th to the 16th. The hospitality and service were outstanding, and everyone’s smiles were wonderful. The ocean is right in front of you, just a short walk away, and the view was amazing—almost like Hawaii. Dinner was delicious, and the breakfast buffet was exc

The sea was also clear and relaxing. The bath water was crystal clear with a silky texture, making it very pleasant. The hospitality and service were excellent, and the Room was clean, so we were satisfied. The dining experience was well presented, and both the conger eel and Awa