Saitama × Stays Popular For SunsetsHighly rated for customer service and hospitality at Hotel·Ryokan

I was overwhelmed by the number of books at first. There is also a spacious garden, and the surrounding environment is wonderful—an ideal place to relax on a trip. The Room was clean and well maintained, and it felt very comfortable. Next time, I would love to book a Multiple Night Stay and unwind even more.

We stayed with six people, including infants. The Hotel features a spacious, open lobby, and the Room was also clean. Best of all, being able to enjoy the Onsen in the Room was amazing. The water felt silky and slightly slippery, leaving our skin soft and supple. All of the meals were delicious, especially the vegetables and curry. The staff were very kind to our young children, making it an easy and comfortable stay. We would love to visit again.

We stayed here during our visit to Saitama Children's Zoo with our 2-year-old son. Although we checked in much later than planned, the staff provided a very accommodating response over the phone. Upon arrival, we were warmly welcomed at both the parking lot entrance and the hotel entrance, which was especially touching given the harsh cold weather. The onsen in the annex had its outdoor bath closed due to freezing conditions, but the indoor bath had excellent water quality. The washing area felt slightly chilly though. I took my son to enjoy the panoramic bath on the 12th floor of the hotel, where baby soap was thoughtfully provided—this was incredibly helpful! The room was clean and well-maintained; we had requested a Hollywood twin bed setup in advance, and they kindly accommodated this request as well. The hospitality truly stood out as exceptional! While I felt that breakfast could use some improvement, considering its cost-performance ratio and overall experience, it was a very pleasant stay. Thank you so much!

Master, thank you for such a fun and wonderful time. It was my first stay, but you listened to so many of our stories over drinks, and it was truly relaxing. You even celebrated my birthday and Mother’s Day with me—it was the most fulfilling time I’ve had in decades. If I have the chance, I would love to stay again at this Hotel.