Hakone · Atami · Izu × Stays Popular For SunsetsHighly rated for customer service and hospitality at Hotel·Ryokan - 2Page Number

We stayed for one night on the dog-friendly Plan with dinner and breakfast included. Both the seafood hot pot and breakfast were delicious. The seafood hot pot portion was a bit small, so if you have a big appetite, I recommend bringing extra ingredients. For breakfast, the made-to-order omelet and French toast from the live kitchen were especially good. The bath area had fewer washing stations than expected, so you may have to wait during busy times. The shower was easy to use (adjustable water pressure and it didn’t shut off automatically), and the ReFa hair dryer dried even long hair quickly. There were also a pool and table tennis in the building, plus board games available to borrow for in-Room play—our child loved them. The Room felt like a luxury apartment model unit, with the bedroom clearly separated from the living/dining/kitchen area, so we could relax without worrying even after our child fell asleep. If you have a Netflix account, you can watch it on the TV. That said, it’s hard to ignore that some detailed cleaning in the Room seemed insufficient—especially how dirty the air conditioner and ventilation fan were, which was disappointing. The air conditioner had heavy blackish stains that looked like mold not only inside but also on the exterior. The ventilation filters in the changing area and toilet were packed with dust, which was shocking. Also, while the bathroom and kitchen areas were kept clean overall, limescale hadn’t been fully removed from the small sink installed in the toilet. Dog amenities were well stocked overall, making this Accommodation great value for money and one we’d like to stay at again—but because both the air conditioner and vents were truly dirty, I hope they will be thoroughly cleaned before our next visit.

I would like to stay again. This is an accommodation I would recommend to my friends. It was very relaxing.

We thoroughly enjoyed the heartfelt cuisine at both dinner and breakfast. From the ingredients and preparation to the tableware, service, and explanations of each dish, every aspect of the dining experience was highly satisfying. Including the Onsen, our Room, and the attentive hospitality of all staff members, everything from check-in to check-out fully matched what my spouse and I expect from an Onsen Ryokan, making our stay truly comfortable. We would like to express our gratitude and respect for providing such wonderful service. We hope to stay with you again.

This was my first trip to Hakone, and I stayed at this Hotel. The phone support and the front desk service were both very pleasant. For dinner, we chose the French cuisine; the portions were just right, and everything—from the dishes to the dessert—was delicious. For breakfast, we had a Japanese meal, and the dishes made with plenty of local ingredients made for a wonderful start to the day. On our way back, it was raining and I was traveling with my elderly mother, so I waited in the lobby until the last minute for our mountain bus—and ended up missing it. The staff noticed we were in trouble right away and suggested several alternative options, which allowed us to catch our flight home safely. Thanks to your outstanding hospitality in every respect, we had a truly enjoyable trip. The only disappointment this time was the weather, but I would love to come back and try again. I will also recommend this Hotel to my friends. Thank you very much.

I’d been wanting to stay here someday, and it was a truly wonderful Room. The lighting had motion sensors, the facilities were barrier-free, and both loungewear and sleepwear (pajamas) were provided, making it very comfortable to spend time here. It was also nice to enjoy French cuisine again after a long time—it was delicious. If I had to mention a couple of points, it was sometimes hard to catch the staff’s explanations (in Japanese), and since the large public bath was set to 40°C, it felt a bit lukewarm; I wished the temperatures of the open-air bath and indoor bath could be adjusted separately. (It may be a healthy temperature setting.)

My partner also said they were incredibly happy and moved to have spent their birthday here! Although we couldn’t see Mt. Fuji due to unfavorable weather that day, the staff’s hospitality completely made up for it! Even on a rainy day, they made us feel absolutely wonderful. I’

This was our first stay as a couple, and we were truly comforted by the warm welcome from all the staff and the wonderful view overlooking Suruga Bay. Unfortunately, due to the weather we were unable to see the sunset we had hoped for. Instead, we were able to take our time enjo

It was an extremely satisfying stay, and above all, the meals were outstanding. I was only able to have dinner, but everything was carefully prepared, from the seasoning to the presentation. I also personally really appreciated that the meal was not served in the Room, but could be enjoyed in a spacious dining area. The view from the dining area was superb.

I received a very polite email saying it was possible and that they would be happy to welcome us, which truly moved me. We stayed in a Room with an open-air bath, and it was the most satisfying open-air-bath Room I have ever stayed in. Overall, it was spacious enough, and the toi

The breakfast buffet had a wide variety of options and was very satisfying. The sashimi-style konjac with salted cherry leaves and the river seaweed butter were especially delicious and memorable. Both the Accommodation and my Room were clean, and the bath was very pleasant. I do

Thank you for welcoming us with such warm hospitality! We booked a Room with an open-air bath, and it felt more open than we expected, which made us a bit nervous, so we used it early in the morning and at night when it seemed like no one would be around. The meals were also delicious, and we were very satisfied! We ate so much we could barely move.

I have wonderful memories of the Accommodation’s atmosphere and hospitality from my first stay, and this time I returned for the first time in seven years. I heard that during the COVID period you improved the parking area and the path to the Accommodation, and it was even easier to access than before. The atmosphere is still just as lovely, making it perfect for a relaxing stay. Both dinner and breakfast were delicious. I especially recommend the spiny lobster sashimi and the simmered golden eye snapper. This time, I also asked in advance for a birthday surprise for my friend, and you kindly accommodated my request. My friend was truly delighted, and I’m so glad I asked. Thank you very much for your pleasant hospitality and service. Above all, one of Hana Noren’s greatest charms is Toi Onsen, which helped melt away my everyday fatigue. At night I enjoyed the bath in my Room, and in the morning I woke up early to use the private bath. I truly love this time spent forgetting daily noise—the sound of flowing Onsen water and birdsong brought exceptional comfort. Thank you again for another wonderful stay. I was completely satisfied with everything. Next time, I hope to return again sooner. Thank you very much!

The Facilities are new, and all the staff were lively and hardworking—it was wonderful. The meals felt so healthy that you’d feel better just by staying here, and even the tea in the lobby made me feel refreshed and detoxed. It was that kind of Ryokan. I deducted one star for the baths because I’m hoping to bring my elderly mother next time, but she has trouble walking, and I worry the stairs before entering the baths might be too difficult. Other than that, the Room was spacious, the food was delicious, and it was a great Accommodation.

This was an area we rarely visit. Although the weather was unfortunate on the day of our arrival, the next day was clear, and we had a stunning view of Mount Fuji. The sea was calm, and we are considering coming back next year for a beach trip with our grandchildren. The staff

The bar counter was wonderful, and we enjoyed many cocktails. When we shared our preferences, the bartender created drinks on the spot, making it a truly enjoyable experience. The champagne brunch we had been looking forward to was a luxurious moment with breathtaking views. We were able to relax at the bar during café time and in the Onsen until the 2:00 PM check-out, making for a very satisfying stay. We would love to visit again.

It was a wonderful, impeccably clean Room that made us think, the moment we stepped in, “We want to come back.” The open-air bath in the guest room was delightful both at night and in the morning, as we could relax while enjoying the ocean view. Meals were served separately for each party, giving a private feel and allowing us to take our time and enjoy everything. It was an extremely comfortable Accommodation that we would definitely love to visit again.

A wide variety of alcoholic and non-alcoholic drinks were available, and it was great that we could pour them into glasses or carafes to take back to our room. The buffet meals were delicious, the onsen was fantastic, and everything was simply perfect. The stunning sunset view fr

I made a Reservation because this is an Accommodation where you can stay with pets, but I think it is wonderful even without a pet. There was none of the bustle you might find at a large Ryokan, and the Accommodation was located in a quiet villa area not far from Jogasaki Coast. As I wanted a Room where meals could be served in a private dining space, I stayed this time in the Room called “Akane.” This Room had an exceptionally spacious layout with a living area, dining area, and bedroom, and it was very comfortable to relax in. The staff were also gentle and kind, allowing us to spend a peaceful time together as a family. The food was so plentiful we could hardly finish it—a creative course meal that truly felt like an escape from everyday life—and everything was delicious and very satisfying. I also appreciated how carefully they confirmed any ingredients we do not like in advance, making this an Accommodation I would love to visit again. We were told the outdoor open-air bath uses water drawn from Atagawa’s hot spring source; the temperature was perfect, and I enjoyed it many times during our stay. Unfortunately, we did not have good weather during our visit, which was the only disappointment. I will come back for another try at enjoying the open-air bath while watching the sunrise. Next time, I would like to stay for two nights at a leisurely pace. Thank you very much.

We made a last-minute Reservation, and the Accommodation was very clean. There was also a welcome drink, and it felt like a relaxing space as soon as we arrived. For luggage, they lent us a cart, but we had to carry everything ourselves; however, there is an elevator, so it wasn’t an issue. Since our room was on the second floor, the view was more like a small glimpse of the ocean in the distance. The area is famous for beautiful sunsets, but I completely forgot and scheduled dinner at sunset time, so we couldn’t see it—such a shame. If the weather is nice, choosing a later dinner time might be better since the beach is close and you can take your time enjoying the sunset. The dog run isn’t very large, but our dog seemed to have fun running around. The meals were very generous portions and left us full. We could also order food for our dog and enjoy dining together, which was great. The photo spots were cute as well. We’d love to stay again if we have another chance.

The private open-air bath in our Room had an ocean view, and we enjoyed it so much that we used it multiple times both at night and in the morning. Having a bath in the Room allowed us to relax without worrying about time, which was truly wonderful. The Room itself was spacious