Nationwide × Accommodation With Relaxing Welcome LoungeHighly rated for customer service and hospitality at Hotel·Ryokan - 48Page Number

Thank you very much.

I stayed here for a live show in Sendai. It’s close to the station, the staff were friendly, the Room was clean, and breakfast was free with a great selection. I’ll definitely stay again. Thank you!

Thanks to the excellent location and kind staff, we had a comfortable stay. The Facility was well equipped, and the curry was very delicious. Although the Room felt a bit small, our overall satisfaction was so high that it didn’t bother us at all, and it became a wonderful memory.

The Room was spacious and well equipped with amenities—truly a first-class Hotel. Breakfast was plentiful and very satisfying. Perks included complimentary drinks in the refrigerator and access to the lounge. Late check-out was extended from 11:00 to 12:00, so we were able to relax and take our time. We would definitely stay again. Thank you for your hospitality.

The location was great, and the bed was large and very comfortable. The complimentary breakfast had a good variety of options and was very satisfying. I would like to stay here again.

The entire Accommodation feels spacious throughout. The Room is also large, making it a place where you can truly relax—almost too comfortable for just one night. Even without any plans, simply unwinding in the Room makes staying here feel worthwhile.

The bar counter was wonderful, and we enjoyed many cocktails. When we shared our preferences, the bartender created drinks on the spot, making it a truly enjoyable experience. The champagne brunch we had been looking forward to was a luxurious moment with breathtaking views. We were able to relax at the bar during café time and in the Onsen until the 2:00 PM check-out, making for a very satisfying stay. We would love to visit again.

Japanese-style double Room with breakfast and dinner included. I also requested a pick-up from Yamagata Station. On the way back, I took the bus to Yamagata Station from the Zao Onsen Bus Terminal, just a few minutes’ walk away. I arrived early, but was able to leave my luggage and explore freely. The staff member who assisted me felt unexpectedly curt, which seemed different from the Reviews. The person who showed me to my Room also didn’t seem to notice a fairly large dead insect right by the door when it was opened. That was disappointing. I was very satisfied with the Room, meals, and baths. The entire building is covered with tatami mats and you take off your shoes, which feels great, and everything was well maintained. All staff were pleasant in both their service and greetings. Since the baths switch between men and women, you can use both areas; I enjoyed the warm feel of wood and traditional atmosphere. Some Reviews said it was small, but as a woman I didn’t find it cramped since there weren’t too many people using it at once. Both dinner and breakfast were delicious—I finished everything. The Yamagata beef shabu-shabu was truly excellent. There is a portable air conditioner in the Room (I think), but because its duct runs out through the window, the top of the window doesn’t close completely tight; I couldn’t help noticing that gap. I saw a similar setup in the lounge as well, so I assumed it’s installed as a measure against summer heat. There is no elevator—only stairs—which I actually liked very much. Around this time of year we could hear spring cicadas (maybe), which was soothing. From the entrance you can see a gentle slope leading down to the main road, along with steam rising from the Onsen—an impressive location. It’s a small but comfortable Accommodation with a warm atmosphere—thank you very much.

Although the hotel seemed fully booked during Golden Week, the service was attentive and well organized. There were numbered tickets for breakfast, but people appeared to come in regardless, so they didn’t seem to serve any purpose, which was a bit disappointing.

Considering the price range, I was very satisfied. The butler’s thoughtful, casual check-ins were wonderful. If there is one area for improvement, it would be the restroom—it really should be a private room. I will visit again.

I used to visit the Onsen for day trips every year, but this was my first time staying overnight (2 nights). The spaces outside the Room were well equipped, and I felt very comfortable throughout my stay. Between the Onsen, complimentary alcohol and snacks, and manga, two days wasn’t enough time—I barely had time just to sleep in the Room. I think this is the No. 1 Accommodation as a base for horse-related activities.

I have stayed here several times before. The Room is compact, and the wood-grain color scheme feels very calming. The shampoo and body soap are wall-mounted dispensers, so I’m not sure of the exact types, but they were labeled Kao. The hair dryer is by mod’s hair. With the Ladies’ Plan, you can choose two extra amenities per night that aren’t included in the standard set, which is a nice touch. (Options include LUX shampoo, cooling sheets for tired feet, face masks, hot eye masks, bath salts, etc.) It would be ideal if a body wash towel were also provided among the amenities.

They kindly and courteously assisted us from check-in, including guidance to the parking area, and we were able to enjoy a wonderful stay. The interior atmosphere also suited the quiet streetscape of Gion Yasaka-dori, which was great. Just one thing... I was only concerned that water overflowing from the bathtub quickly flowed out into the vanity area outside the bathroom. I would definitely like to stay again.

We stayed with our dog, along with my parents—six of us and three dogs. From the warm welcome upon arrival, the staff’s service was outstanding, and we were overwhelmed by the magnificent exterior and luxurious lobby. We travel every year, and this is the first time I’ve written a Review for a Hotel. It was truly a 100% satisfying Hotel, and our whole family was able to spend a fun time together with smiles. It’s such a wonderful place that one night isn’t enough—we’re already planning to celebrate my parents’ 80th birthday here next year at Hotel Kawakyu. All of the staff were incredibly kind and helpful.

We stayed for one night on our way back from a trip to Kyushu, and it was our first visit. The front lobby was very spacious, and the design—almost like a surrounding corridor—felt truly luxurious. With its seaside location, we could see the ocean from our Room, and there were many children enjoying the on-site pool. As an IKYU Diamond member benefit, we received access cards to the club floor and ended up using it twice. The club floor was also an exceptionally refined space with outstanding views, offering both table seating and sofa areas. A wide selection of alcoholic beverages and soft drinks was generously provided, so you could easily spend the whole day there enjoying drinks. There were also many well-seasoned, elegant guests who seemed like regulars, and even as a couple who rarely visits club floors, we enjoyed it thoroughly. The large public bath had wonderfully soothing saline water that completely relieved our travel fatigue. Next time, we’d love to stay longer for a more relaxing getaway. Thank you very much for taking such good care of us!

It was a family trip to celebrate our 25th wedding anniversary. The Room was stylish, and the open storage space made it easy to use. The large sofa and TV were very comfortable. The food in the lounge was also delicious. All the staff were kind, and it became a precious memory for us. Thank you very much.

This was my first time staying here. When I made the Reservation, I requested a high floor, and my Room was upgraded. The view from the very high floor was truly wonderful (even though it rained). The Room was excellent, and the bed was incredibly comfortable. Breakfast was also delicious—just as highly rated. Thank you for such a pleasant stay. I’ll be back!

We stayed for three nights during the Obon holiday. This was our third year in a row, and each time we feel truly refreshed and enjoy an amazing vacation. Although the weather was poor after the typhoon, it miraculously cleared up from the second day, and we were somehow able to see the Perseid meteor shower as well. The staff were wonderful, and there was nothing that made us feel uncomfortable; our children had a great time too. The only disappointment was that the Diamond benefit of early check-in is no longer available. Since check-in tends to take a little time each visit, that may be the one area for improvement. Thank you again for everything this time as well.

I’ve always loved Mt. Fuji and have wanted to stay at KUKUNA for a long time! Because of work, I often end up making a Reservation close to the stay date, and it’s usually fully booked (it’s so popular). This time, a spot opened up just a few days before, and we were able to stay! Unfortunately, the weather wasn’t great, so we couldn’t see Mt. Fuji during daylight. Still, our Room with an open-air bath was clean, spacious, stylish, and incredibly relaxing—it completely melted away our everyday fatigue. The food was also excellent: creative cuisine and a buffet, along with attentive service. This trip was also to celebrate our 30th wedding anniversary. When we mentioned it, they kindly gifted us a wonderful dessert and photos, making it an unforgettable trip. The Onsen in the large public bath was very clean as well—we soaked at ease and felt truly refreshed. The sauna was great too. We’d love to stay again (if we can get a Reservation!).

We visited as three generations of our family. The children enjoyed the latter half of summer vacation with marshmallows by the campfire, badminton and fireworks in the garden, and the pool. It was also great for parents to have tasty water and coffee available self-service in the lobby. The buffet at this Accommodation was thoughtfully varied, so the children never got bored and were very satisfied. The tempura and roast beef at dinner, as well as fried bread and banana milk at breakfast, were all delicious. The staff were also very pleasant. This is an Accommodation we would like to visit again.