Nationwide × Palatial Luxury AccommodationHighly rated for customer service and hospitality at Hotel·Ryokan - 14Page Number

I was finally able to stay at Akazawa Guest House, a place I had long wanted to visit, this time together with my son and his wife. The Accommodation is beautiful from the outside, but once you step inside, you’re amazed to see platinum used throughout the walls and other details. It’s a stunning space with meticulous attention paid to every element. The pampas grass in the courtyard was especially memorable, and we were able to relax and enjoy a peaceful time away from everyday life while feeling the charm of the season. Everything—the Room, the meals, and the atmosphere throughout the property—was wonderful, of course. But what stayed with me most was the warm hospitality of all the staff. My daughter-in-law is pregnant, and they kindly accommodated our requests in advance with great care. They prepared extra pillows in our Room and thoughtfully adjusted aspects of our meals as well, which we truly appreciated. In particular, the staff member who served our meals had such a lovely smile. Their service was both attentive and genuinely warm, which made us feel very at ease. The staff member who took photos for us also went beyond what we asked for and discreetly looked out for us so we could enjoy ourselves—an act of consideration that made us very happy. It’s certainly an exceptional space filled with luxury, but even more than that, I felt that the thoughtful and heartfelt hospitality of everyone working there makes this Accommodation even more special. I’m truly glad we were able to spend such precious family time at Akazawa Guest House. On our way home, my son and his wife said together, “Let’s come back again.” Thank you very much for giving us such a wonderful time that will stay in our hearts. We would love to visit again.

The expansive Roku in Takagamine, Kitayama, Kyoto is wonderfully quiet. In the summer of 2026, we decided to stay for three nights with my son’s family. My granddaughter loves the pool. What I was curious about was dinner. Since this spring, the chef and menu have changed. We left it to the chef, and truly enjoyed the rich flavors that come from thickness and texture—scallops, duck, sirloin, striped jack, pork confit, and more. The Kyoto vegetable sides were simple yet bold. We ordered signature cocktails. I chose “La Vie en Rose” just by its name—wondering what it would be like—and it surprised me in the best way. The other three of us each picked different ones as well, and we had a great time enjoying their vibrant colors and flavors. It will probably become one of our most unforgettable dinner memories of 2026. In the thermal pool, my grandchild happened to make a friend, and their dads joined in too—playing along like turtles giving rides to two kids with lots of enthusiasm. As for me, I exercised with backstroke while looking up at the sky and did some water walking. By the way, did you know that from the bath in your Room you can enjoy both the TV and views of Takagamine’s trees at the same time? The TV in the photo was showing a Major League Baseball game.

It was a clean Hotel, and the pool facilities were excellent. The staff were also polite and kind. The only drawbacks, which can’t really be helped, were that children are not allowed in the lounge after 5:00 PM and that it was difficult to use the washing machines (they were often in use, or people didn’t come to collect their laundry even after it finished). I understand these aren’t necessarily the Hotel’s fault, so I would like to stay again. Thank you very much.

It was a No Meals Included Plan. I checked in after 8:00 PM and left the Hotel by 7:30 AM. Since it was a no-meals Plan and I didn’t need to do any shopping, there wasn’t much that stood out… but the service from the two male front desk staff members was outstanding. They were polite yet approachable, and they spoke at a pace that matched the guest—truly wonderful hospitality. The Hotel wasn’t new, but I had a very comfortable stay.

I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I always have a very pleasant stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

This was the only Hotel in the Hotel New Awaji group I hadn’t stayed at yet, so we visited during our summer vacation. The Facility is a bit old, but it was kept reasonably clean. The Onsen water was excellent, and the view from the bath helped me forget my everyday fatigue. Personally, I think this had the best meals of any Hotel New Awaji property I’ve visited so far—this is a big plus for me. My daughter also said she wants to go again.

I had imagined a large Hotel in a great location with lots of people, but the spacious interior was quiet, time passed at a relaxed pace, and it had a calm atmosphere. The lounge was very comfortable, and the Ibasho space was also so pleasant that I hardly stayed in my Room (lol). I was very satisfied. Thank you for taking care of me. I’d like to make another opportunity to return again.

We stayed with our child, and thanks to the friendly staff who spoke to us warmly, both parent and child were able to relax and enjoy a comfortable stay with peace of mind. The meals and drinks served at SPECIALTY SALON were also excellent. Next time we stay, we would love to try breakfast at THE MOMENT as well. Thank you very much.

At the IHG Hotel where I always stay, I can enjoy a comfortable stay every time and benefit from various services—thank you very much. During my stay it rained, and I was able to borrow an umbrella when going out. Thank you. The pillow and bed firmness were just right, and I slept soundly. Although it was a seasonally humid and uncomfortable day, the air conditioning worked very well. I received bath salts at check-in, which allowed me to enjoy a pleasantly scented bath—this was wonderful. With four elevators, there was no stress at all when going up or down. Water dispensers were installed on each floor. Instead of providing bottled water as before, this showed consideration for the environment. The breakfast venue was very spacious, with an excellent variety of food and drinks, all of which I enjoyed.

Thank you for accommodating us on short notice for my father’s celebration. He was truly moved. He also really enjoyed the Hotel breakfast and said he would come again on his own next time. Thank you for giving us such wonderful memories at the end of our trip. We look forward to staying with you again.

I was able to relax and enjoy a calm atmosphere. Breakfast was satisfying, and the bread was delicious, so I could dine in a relaxed setting. I would like to stay here again.

When we were taking photos at the Hotel entrance, a staff member kindly approached us in a natural way and offered to take our picture, which made us feel truly welcomed. I was traveling alone with two children, so I was a bit anxious, but thanks to the staff’s kindness and the wonderful Hotel and pool, my children had an amazing time. The food was also delicious. We had such a great stay that we would love to come back again.

This was our first visit to Atami and Izu, and we stayed at an Accommodation with a private open-air bath in the Room. While the Facility felt a bit dated, we were able to relax and enjoy ourselves—the open-air bath in the Room was wonderful, and the meals were delicious. At breakfast, my companion had a slight headache, and the staff noticed even small gestures and kindly checked in on us. The hospitality was excellent. The large public bath at night was quiet enough to feel like we had it all to ourselves, though it was a little scary too (in a funny way).

The spacious, comfortable lobby and the nearby parking lot made parking very convenient. The Room was clean, with a wide range of yukata sizes available, and I really enjoyed the view from the window. Dinner and breakfast offered a great variety of dishes, including sushi and rice balls made by the chefs, steak, and more. Everything was delicious, and there was also an excellent selection of desserts.

I made a Reservation because the Accommodation offered an Italian dinner, a sand bath, and spacious Rooms with great views. The Room was large, had a wonderful view, and felt very clean. I also appreciated that the drinks in the refrigerator were free, including beer. There was a sand bath within the Facility, as well as a large public bath, plus one more Onsen area with indoor baths only. Inside the building there was so much to see—such as a shochu dojo, artworks, and exhibits about notable historical figures from Kagoshima—that we didn’t have enough time to take it all in. The garden was also vast and perfect for a walk. The Italian dinner was at a restaurant inside Denshokan; both the atmosphere and the food were excellent. Above all, every staff member was wonderful—this was truly an outstanding Accommodation. I would definitely like to stay again when I visit Ibusuki. Thank you very much for your hospitality. As an aside, I learned that this is also the venue for the Ryuo title match in shogi, which made me even more excited—I was moved to see where Sota Fujii sat and played.

Due to Typhoon No. 13 and the Kumamoto earthquakes, our schedule was delayed by a few days, and we finally arrived in Kagoshima. Although we arrived at the Hotel early, we were able to enter our Room ahead of time, which was a great help after the long journey. After 3:00 p.m., we could also enjoy the Onsen and refresh right away! The high-ceilinged Room was clean and spacious, so we could relax well and fully enjoy the next morning’s Onsen and a satisfying breakfast.

This was my first stay at Suishoen, and it was truly wonderful. For dinner, we happened to be offered an open slot, so they kindly changed our meal from kaiseki to teppanyaki. We chose teppanyaki, and it turned out to be absolutely the right decision. Watching the chef cook right in front of us was entertaining in itself, and each dish was carefully prepared—everything was genuinely delicious. Not only the meat, but also the seafood and vegetables were excellent, and we enjoyed every course without getting tired of it. The pacing of the meal was perfect, and the portions were just right—not too much or too little—so we could enjoy everything through to the end. Breakfast was also very luxurious with a great variety of dishes. Being able to enjoy such a substantial breakfast in the morning felt special, and it was a completely different kind of indulgent time compared with our usual mornings. Not only dinner but breakfast left a strong impression as well. The best part for me personally was the private Onsen in our Room. I could soak whenever I wanted and relax without worrying about anyone else, so I ended up using it many times. Having an Onsen in your Room really is unbeatable. The Ryokan had a calm atmosphere overall, and we were able to take things slowly throughout our stay. The staff were polite and attentive, responding pleasantly to everything we asked for. It’s an Accommodation I’d want to stay at again if I come back to Hakone. The only small issue was that my wife didn’t find the hair iron among the amenities suitable for her. That part was slightly disappointing, but aside from that we were very satisfied. Overall satisfaction was high across the food, Onsen, Room quality, and service—highly recommended if you want a luxurious place to unwind at a relaxed pace. We will definitely stay again.

I can only describe it with simple words like wonderful smiles and warm hospitality, but the harmony of Thai and Kyoto culture near Kyoto Station was truly impressive. Not over the top or intrusive—just right, and exactly as expected. It made me want to come back again soon. The autumn-leaves sushi was exquisite.

Right in front of the canal cruise boarding point. Right in front of the LeTAO shop. Located in the very heart of Otaru sightseeing, we also enjoyed seeing the Asuka III docked at the port—an excellent stay.

The staff’s warm, heartfelt hospitality was truly comforting, and I was able to spend my entire stay feeling relaxed and at ease. The whole Hotel was kept impeccably clean, and I could sense thoughtful attention to detail throughout, which allowed me to unwind with complete peace of mind. Each dish was delicious, beautifully presented, and wonderful in both appearance and taste—I was completely satisfied with everything. Thanks to the staff, I had a wonderful time in Karuizawa. I am sincerely grateful. When I visit Karuizawa again, I would definitely like to stay here. Thank you very much for a lovely time.