Nationwide × Highly rated facilities at Hotel·Ryokan - 77Page Number

We stayed in a Room with an open-air bath overlooking the ocean under the fireworks festival Plan. The staff were very attentive, the food was delicious, and we fully enjoyed the many private open-air baths. There is also a beach and a park nearby, so our children had a great time. We would love to stay again.

This was a truly wonderful Accommodation. Our family takes trips to Onsen Accommodations that are doable from Tokyo for one night about 2–3 times a year, usually spending around 30,000–40,000 yen per person. My wife chooses the Accommodation each time, but lately none have been memorable or particularly appealing. This time, though, we finally found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia; when I asked, I was told they have passed the Japanese Language Proficiency Test N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years for work, so I already knew people from Southeast Asia tend to be even more serious and hardworking than many Japanese—but I was still impressed by just how high the standard was here, and we were able to spend a very comfortable time. These days many staff don’t wear name tags (perhaps due to measures against customer harassment), so I don’t know her name, but thank you sincerely to the woman in charge of our Room—she was wonderful and very thoughtful. The all-staff send-off after checkout truly moved me. As for the Onsen: honestly both the water quality and bath area were fairly standard, but everything was very clean. One thing I did notice is that it’s great not having to bring towels into the bath area; however, you still need to bring things like a change of underwear or your phone. In the end we put them in a plastic supermarket bag out of necessity, but I would have liked a larger drawstring pouch (like those often provided at other Onsens) to be available in the Room. Also, my wife said she felt scared because it was dark on the way to the large bath as well as inside it. Lastly, we felt the air conditioner noise was slightly loud—just mentioning it in case. And the meals were outstanding! The balance, portion size, and taste—everything was excellent with nothing to complain about. Because I’m big-built I eat quite a lot and meals at Accommodations often aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full. While breakfast can be disappointing at many places these days, breakfast here was also solid—and it wasn’t that thin crispy dried horse mackerel you often see everywhere else either (which was nice). Above all else: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

I visited for my birthday. I highly recommend coming here for any special occasion. The service is excellent.

We traveled from Tokyo to match my son’s first long weekend since starting his career. On an extremely hot day, having direct access from the station made things so much easier, and the original welcome drink really hit the spot in the cool lobby with a gentle aroma. From our new and spotless Room, we couldn’t stop watching the trains filling the window—both of us were captivated. In the morning, I chose the pho from the selectable mains; even after finishing it, it was a modest portion, so I could still fully enjoy the rest of the buffet. It was a short stay, but it felt more luxurious than the price suggested. I’d love to stay again if I get another chance.

My family stayed and they were very pleased. They enjoyed not only the spacious Room but also the Onsen and meals. Thank you very much.

Thanks to the wonderful Hotel staff, we made great memories. Thank you as well for the prompt Shuttle Service to the spa and VISON [Mimura]. It looked like a previous guest may not have kept their dog in a crate while they were out, and the Room’s entrance door was scratched. Everyone, please be mindful of proper manners! We want it to remain a lovely Hotel. I’d love to visit again.

We had a comfortable stay in a spacious, clean Room. The BBQ dinner was very satisfying, with paella and acqua pazza in addition to BBQ. Even after checkout, we were able to play plenty at the pool and indoor play area at Rurikei Onsen, and our 4-year-old and 1-year-old grandchildren were delighted. On the drive home, they kept saying, “Take us back to Rurikei,” haha. Haha

The best part has to be the amenity buffet in front of the lobby. They have not only toner and lotion, but also nose pads, eyeglass wipes, and even items for reducing foot swelling. It’s also nice that they offer drip coffee and tea. Toner and similar items are also available in the large public bath area, along with several types of shampoo and conditioner. The large public bath and sauna are a bit small, but more than sufficient if you avoid peak times. The sauna is set quite hot, and you can relax and fully enjoy the cold tub as well. The vending machine area is well stocked too. There’s an “otsumami” snack gacha, freshly baked bread, and drinks; beer and chu-hai are sold at regular prices or slightly cheaper, which is very helpful. Since it’s located in Americamura (Amemura), it can feel a bit unsafe if you go out at night, but there’s no need to worry because almost everything can be done within the Hotel. The staff are polite as well, and I expect I’ll stay here again.

I’d heard that Hanaya Tokubei is a great place to stay if you’re visiting Dorogawa Onsen, and I was lucky enough to book the last available room. The atmosphere was wonderful, with a lounge where jazz plays and a veranda used to welcome yamabushi practitioners. There were four of us staying, and the room was spacious; the meals were delicious and just the right amount. All of the staff provided courteous service, making it a truly warm and welcoming inn. Thank you very much!

Thank you for addressing the noise issue. Thank you as well for accommodating my unreasonable requests. I don’t know their names, but I sincerely appreciate the male and female staff members who assisted me. Thank you.

Used by a family of three. Great hospitality. The food was delicious! There were things for kids to play with in the dining room, which was a huge help! The view was great, and the baths were great too. The sauna temperature was just a little underwhelming, but since there are lots of kids, I guess that’s to be expected. The round trip by boat also felt special—made for wonderful memories.

It was excellent! The location is perfect, and there’s a FamilyMart on the first floor. In the morning, I thought it would be self-service, but the staff kindly prepared both a smoothie and coffee for us. Both were delicious, and we really appreciated it. I’d love to stay here again when visiting Tokyo. Thank you very much.

Communication with the staff was minimal, and we were able to enjoy complete privacy! The view from the Room was amazing. It would have been even better if there had been children’s nightwear in the Room! Thank you for taking care of us.

The bed was very comfortable, and I slept well. The alarm clock was easy to set, and the volume was just right, so I was able to wake up quickly. From the room where I stayed (on the 8th floor), I could see the ocean in the distance.

From the moment I was picked up, the staff made a great impression, and as soon as I stepped into the Hotel, I was soothed by a wonderful aroma scent. I was shown to a private Room to check in. The Room had a simple design and was very comfortable to stay in. I also enjoyed choosing my favorite scent with the aroma diffuser in the Room. This time I joined the 1-night, 2-day fasting course. Since it wasn’t a water-only fast, I had carrot juice, homemade umeboshi (pickled plum), bancha tea, and more for dinner and again the next morning. After checkout, they treated me to rice porridge, miso soup, handmade umeboshi, hana ingen beans (runner beans), and bancha tea—everything was very satisfying. Personally, the hana ingen beans slowly simmered over two days with beet sugar were so delicious that I couldn’t help asking if they were available for purchase. After check-in, I also received a brown-rice onigiri with umeboshi, which I enjoyed on my long-distance bus ride home. There is no TV in the Room, but Wi‑Fi is available so you can use your smartphone. However, since it was such a good opportunity, I tried not to use my phone during my stay as much as possible. Time flew by as I read health magazines in the lounge with herbal tea in hand; opened the window in my guest room to read my own book while listening to birdsong; and reviewed personal finances that had been put off due to everyday busyness. From the Onsen bath area in the morning, you can see Mt. Asama—the view was truly wonderful. If there’s one thing to mention: since exercise is part of my routine personally, having showers in every Room would have made it even more comfortable by allowing me to rinse off quickly after working out. Other than that minor point, everything exceeded expectations—the staff were lovely throughout—and it was a stay I would definitely like to repeat.

We stayed here to celebrate both our wedding anniversary and my wife’s birthday, hoping to enjoy Onsen and delicious cuisine with views of the sea and town. The scenery, food, and Onsen were wonderful, and we especially appreciated the excellent service from Mr./Ms. F. Friendly yet attentive and courteous, their explanations made the meal even more enjoyable—we truly loved every dish. On our way out, we also discussed our next Reservation. We look forward to staying with you again. Thank you for helping us spend an unforgettable anniversary!

We had a comfortable stay. There were fewer tourists than expected, so it was quiet and relaxing. The parking area was spacious and easy to use. Thank you very much.

Due to a typhoon, the trains stopped running, so I stayed here at short notice for commuting into central Tokyo. It was my first time, but although it’s close to the station, it was quiet and clean, with a calm atmosphere that made it very relaxing. The Room was also thoroughly cleaned, and even after coming back from work I could stay comfortably, recover from fatigue, and head to work again the next day. I was satisfied with breakfast as well, though I would have been happy if there had been soup. I would definitely like to stay here again.

I stayed here in Hiroshima again after a long time. As always, the reliable service made it easy to relax and rest.

We stayed on the last day of Silver Week with my son. It was a stay to celebrate him, and when we entered the Room, we found a thoughtful gesture from the Hotel, which truly moved him. Every member of the Hotel staff greeted us with warm smiles and professional service, and we could feel the tradition of this long-established Hotel that represents our country. The view from the Room was also wonderful—Osaka Castle spread out right before us—and simply staying there felt like an extraordinary escape. On our way home, my son seemed to have really fallen in love with New Otani as well. We sincerely appreciate the service and stay that exceeded the price. Thank you very much.