Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 97Page Number

Thank you very much for taking such great care of us during our stay. As it was just after the reopening, the Facility felt brand new, and we were able to spend our time comfortably in a clean environment. In the large public bath, the scent of wood instantly helped us unwind, and the ocean view through the full-height windows was breathtaking. Even though we were on the east side of the Boso Peninsula, we were surprised to be able to see the sun setting—and it was so beautiful that we couldn’t take our eyes off it. It truly deserves its place among “Japan’s 100 Best Accommodations with Sunset Views.” The rooftop open-air bath we used before bed was softly lit with indirect lighting and had a calm atmosphere. Soaking while listening to the sound of water flowing into the tub made all our everyday fatigue melt away, and we could relax from the bottom of our hearts. It was a wonderfully soothing moment. We enjoyed both dinner and breakfast. The new dining venue had a Japanese-inspired design, creating a lovely atmosphere and a comfortable space. Dinner was served half-buffet style. We were first served sashimi, beautifully presented with an impressively fresh taste. We were also surprised to be served abalone and splendid alfonsino (kinmedai). The abalone remained tender even when grilled, and the kinmedai had an elegant flavor. The buffet also featured an excellent live kitchen: tempura was freshly fried, and there was even Kazusa beef steak. Both were tender, making for a highly satisfying dinner. Breakfast was also buffet-style, and we were amazed by how extensive the selection was. In addition to standard items like salads, there were also sashimi and overnight-dried fish. The turban shell curry (sazae curry) left a lasting impression with its rich flavor, and the nikujaga comforted us with its gentle taste. At the live kitchen they made omelets for us—large portions with great volume—another very satisfying dish. Our Room was spacious and spotless. Above all, through wall-to-wall glass windows stretching across one entire side of the Room, there was nothing but ocean—so much so that we found ourselves sitting in chairs simply gazing outside for quite some time. Fireworks were launched from right in front of us at the fishing port as well—it was incredibly powerful up close. We had never seen fireworks from such close range before, making it an unforgettable experience. And most impressive of all was truly the service provided by your staff. We felt thoughtful attention everywhere throughout our stay; their hospitality was consistently attentive. It made for an extremely comfortable visit—a day we were completely satisfied with. When we visit Kamogawa again, we would love to stay here again.

The Onsen water quality is excellent, and you stay pleasantly warm long after your bath. The meals, including Yonezawa beef, were all delicious and very filling. The staff were kind and welcoming, making for a truly relaxing stay. I would love to stay here again when visiting Yonezawa.

I’ve been staying here for over 20 years. Since retiring, I think I’ve been visiting a bit more often. I also enjoyed the renewed half-buffet breakfast. I’m planning to stay about two more times before the end of the year. As always, the staff were pleasant and welcoming, and I had a relaxing stay. Thank you very much. One request: while the croissants at the current half-buffet were delicious, I would be happy if you could also offer the larger ones you used to have.

Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly moved. The dining area also had plenty of space between each group, so our child was able to focus on eating quietly. In addition, you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze… When we checked our answers for the puzzle, the front desk staff assisted us very kindly, and our child was absolutely delighted. I don’t usually post a Review, but I was so impressed that I wanted to write one this time. We travel to Matsumoto every summer, so we hope to stay with you again next year. Thank you very much.

We stayed in a twin room. The Hotel is connected to Shin-Sapporo Station by an indoor passageway, so you can get there without going outside—about a 5-minute walk. There are also stylish restaurants along the way, making it easy to eat and return to the Hotel right away. The room was very clean and well maintained, and the bathroom was spacious and relaxing. Free drinks were available, and the price was affordable, so we were very satisfied.

There is an Onsen with an open-air bath on the top floor of a high-rise building right next to Oita Station, offering a panoramic view of the city. Breakfast was delicious, and the buffet with a boxed set allowed me to choose my portion size while enjoying locally sourced ingredients and regional dishes. The Room size was average, but it was clean and well maintained. This time I traveled solo, but next time I’d like to come with my family.

This Hotel seems to have opened recently, and it was very clean throughout, including the guest rooms, making for a pleasant stay. The front desk staff were efficient and genuinely welcoming, which felt very comfortable. In addition, the in-room Facilities and the bed were easy to use and extremely comfortable—nothing to complain about. I would love to stay again if I have the chance. PS: Draft beer is available free of charge at the front desk until 8:00 PM.

It was the best trip. This was a wonderful Ryokan in every respect—Japan’s oldest bath, the cuisine, the service, and the Onsen. I stayed at Kashotei with in-room dining, and every dish of the carefully prepared kaiseki meal was outstanding. The staff were perfect—always smiling and considerate—and the tour was also educational, helping me learn about the hot-spring cure area and the history of the Accommodation. After enjoying the open-air bath, family bath, and Japan’s oldest bath, my skin and hair felt silky smooth. The lounge is great too. Please do visit.

The welcome service offered plum wine, black vinegar, juice, sweets, and ice cream. We arrived early and were able to relax until dinner even after taking a bath. We stayed in a Room with an open-air bath, and with free-flowing natural hot spring water, we could enjoy the Onsen anytime. The Room was excellent. The food was buffet-style, featuring local vegetables and specialties, along with many delicious dishes made with health in mind. I don’t often get the chance to visit Akita, but this is an Accommodation I would definitely like to return to. Thank you very much.

We stayed for one night and two days with our grandchild. As mentioned in the Reviews, the building and the Room itself are indeed old, but everything was properly cleaned and there were no issues. With the all-you-can-play passport, we fully enjoyed bowling, the pool, craft-making, festival-style games, quizzes, a stamp rally, and more. The free shuttle bus from the Hotel to Yubatake at night was extremely helpful; it was my first time seeing the Yubatake illumination, and I was surprised by how many tourists were there. Even though it was summer, walking around Yubatake felt pleasantly cool—almost a little chilly—which was wonderful. The next day we used the Hotel bus again because I wanted my grandchild to enjoy street food and try yumomi (hot spring water stirring). I had only ever visited Kusatsu in winter before, so this summer trip was a first for me. While news reports talked about extreme heat in Tokyo, I was amazed at how cool and comfortable Kusatsu is in summer. At night we didn’t need air conditioning in our Room; it even felt slightly chilly. Summer in Kusatsu is great.\nThe meals were delicious, and everyone at the front desk, each reception counter, and the shop—especially the international staff—was very polite and pleasant. Every staff member provided excellent service; I was truly impressed. This is a highly recommended Hotel for families with children as well. We would love to visit again. One drawback is that the Hotel is so large that it’s easy to get lost—especially when trying to find the baths; as noted in Reviews, we got lost too. Overall though, it was a wonderful Hotel. Thank you very much.

I thought it would be difficult to get there without a car, but there was a free Shuttle Service bus, so it was easy to reach by train as well. There was also a Shuttle Service to Sukayu Onsen, and I was very satisfied to be able to enjoy an Onsen with different water quality from the Hotel’s. The meals were all carefully prepared using local ingredients. The restaurant had a great atmosphere, and everything was delicious. All of the staff were very pleasant and helpful. Unfortunately, due to heavy rain and wind on both days, we couldn’t use the Hakkoda Ropeway, but we were able to relax at the Hotel until it was time. We had a wonderfully relaxing summer vacation. Thank you very much.

My third stay. For me, Ace Hotel Kyoto has become a destination in itself. In addition to the unbeatable convenience of being directly connected to Karasuma Oike Station, I’m always impressed by the staff’s warm smiles, thoughtful attention to every detail, and the remarkable quiet of the Room—so peaceful you don’t hear a single sound. It’s a Hotel that makes me want to stay forever. To all the staff, thank you as always for your heartfelt hospitality. I’ll be back again on my next trip to Kyoto.

Despite being in the city center, the hot spring is 100% free-flowing from the source, with no added water and no heating. The water was excellent. Breakfast is free, so I expected it to be nothing special—but I was completely wrong. It was a substantial breakfast that made me wonder if it was really okay to offer it for free. There were welcome sweets, we even received bottled drinks before departure, and there were various games and activities available, so we never got bored during our stay and were very satisfied.

The Room was clean and very comfortable to stay in. I’d like to stay again.

After check-in, it was great to have sweet potato chips, monaka wafers, and drinks such as sparkling wine in the lounge. They also poured iced coffee into my bottle, so I could relax in the Room and enjoy it while taking in the view. Since check-out is at 12:00, I was able to swim in the infinity pool and unwind in the jacuzzi as well. The Sorano Hotel I had been wanting to visit was amazing.

I had an important engagement and stopped by your city for the first time in four years on my way back from a business trip, and stayed one night. Because I felt more wear and tear than expected at the flagship Hotel where I stayed on my previous visit, I was looking for another option in the convenient city center when I found this Hotel. It is close to the station, with easy access to limousine buses, local buses, and taxis, so I hardly felt any of the transportation inconvenience that can be common in regional cities. As it is newly opened, the Room was clean, and the view from my Room—overlooking the islands of the Seto Inland Sea and all of Imabari—was wonderful. (It would have been even better if the windows were a bit larger.) Breakfast offered a relatively wide selection and tasted good as well, and I also really appreciated the complimentary welcome drink upon arrival on a hot day. The large public bath was spacious and clean, and being able to gaze at the night view through a large, beautiful window helped me unwind from the day’s fatigue and feel refreshed. It’s great that Imabari now has such a good Hotel. One point to note—not as something good or bad—is that there seem to be many international guests. I work in an international field so it didn’t bother me at all, but some people may feel unsettled seeing many overseas visitors in places like the lobby or large public bath in a regional city like Imabari. That said, during my stay there were no guests with poor manners.

Although we stayed in a twin room, the bathroom was spacious and helped us relax after a long day. It was farther from Osaka Station than we expected, but it was easy to find. Thank you very much.

We truly enjoyed the delicious meals at both breakfast and dinner. The bath was also very comfortable. The ocean view from our Room and from the large public bath was especially beautiful and memorable. By chance, we were able to see fireworks, which delighted our granddaughter. We would love to stay again. Thank you very much for your hospitality.

The moment I stepped into the Room, the Sea of Japan and the blue sky filled my view. The scenery from the large sofa by the window was truly wonderful. All of the seafood in the meals was fresh and delicious. After dinner, we went out to the beach and enjoyed beautiful fireworks, which really made it feel like summer. I’d love to visit again in a different season to enjoy more great fish.

We stayed the night before a memorial service in Kamakura. The Hotel is conveniently located near the station, and we also enjoyed exploring around Ofuna Station. The Hotel was clean, the staff greeted us warmly, and they kindly assisted us with the check-in and check-out machines. The amenity bar offered a wide variety of bath salts, which was fun to choose from, and there were many thoughtful touches throughout. Breakfast was delicious as well. We were just talking as a family about staying at Mets again the next time we come for a memorial service.