Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 75Page Number

From the moment you meet the shuttle bus driver, whose warm and pleasant service sets the tone, your enjoyable trip begins. This was our second stay, and just like last time, we truly appreciated the heartfelt hospitality. Last time we arrived late and missed out on the pancakes, but this time we were able to enjoy them fully and were very satisfied. We choose this property for its rare teppanyaki dinner option, and every time we are delighted with the meal. This visit also made for a wonderful birthday celebration. We hope you will continue to provide the same thoughtful and creative hospitality in the future.

You can warm up thoroughly in the sauna, cool down properly in the cold plunge, and fully relax in the recovery area. In addition, amenities are well stocked, including toothbrushes, razors, exfoliating scrub towels, salted candies, an ultra-cold water dispenser, and ice. The Room is also spacious with a great view—very satisfying.

This was my first time staying for a Multiple Night Stay of two nights. Although I arrived late and departed early in the morning, there were several staff members on duty both times, and they assisted me courteously. This time I chose a renovated Room, so the rate was slightly higher, but from the moment I stepped off the elevator, the entire floor felt fresh and new. Once inside the Room, it had been fully renovated, and the bathroom facilities were very comfortable. Also, since checkout was at 12:00 p.m., on the last day I was able to go sightseeing in the morning and then come back to take a shower in my Room before heading out again. That’s a real advantage of staying at this Hotel. I would definitely like to stay here again.

I had planned to stay with my elderly parents while visiting a family grave, but they ended up going home. It was late, but I called my eldest son and daughter who live in Tokyo, and we enjoyed a one-night family stay together. We were able to sleep with four beds lined up, and we also had access to the lounge. As others have mentioned, the staff worked seamlessly as a team and took great care of us—I truly appreciated it. The weather wasn’t great, so I hope to come back for another try. We didn’t have time for the pool either, which was a shame—next time for sure.

The Onsen water was excellent, and the meals were more than satisfying. Although this is a long-established Ryokan, it doesn’t feel overly formal, and the check-in guidance was efficient and pleasant. With a good balance between service, Facility quality, and price, I think this Accommodation can satisfy most types of guests. There are three main bathing areas, each offering different spring qualities with free-flowing hot spring water. I especially liked the bath called “Saru-no-Yu.” It’s a large Ryokan, but the Onsen is so good that even hot-spring enthusiasts should be satisfied. The dining area is also very spacious; we were told all 96 rooms were fully booked on our stay, but at the times we went for dinner and breakfast it felt relaxed, with only about half of the tables in use. There is also a wide selection of alcoholic drinks, so guests who enjoy alcohol should have plenty to choose from.

I used JAL miles and randomly chose Matsuyama, and I had a very comfortable stay. It was a one-night, two-day solo trip, and I enjoyed exploring all around with a sense of nostalgia. At the Hotel, I stayed stress-free in a corner Room with several windows, and both dinner and breakfast were excellent. I would stay again if I have the chance. Thank you very much.

We stayed in late August as a family of four (with a toddler and an infant). We have traveled to Izu many times and stayed at various Accommodations, but considering the price, this Accommodation was the best in Izu! Just as advertised, the entire building was tatami-matted—and we were surprised to find tatami even inside the bath area. Everything was spotless and very clean, and our children were happy to be able to walk around barefoot. The staff were also exceptionally courteous, and it was refreshing these days that everyone was Japanese. The food was delicious with a wide variety of dishes—we kept saying as a couple, “There’s more!?” From the Room we could see the ocean, and it’s also within walking distance. There is a foot-washing area and towels provided, so we were able to enjoy the sea both while staying in the Room and when going outside. It was a wonderful Accommodation we’d love to stay at again. We will definitely return!

Conveniently located near the station. I also appreciated being able to use the lounge before check-in, which allowed me to relax. There were welcome drinks and late-night soba (the soba was delicious!). The amenities were well stocked, and the breakfast was tasty with a wide variety of options. I will definitely stay again.

Unlimited fun with free access to karaoke, a hot stone spa, arcade games, and massage chairs. All-you-can-drink alcohol from check-in was very satisfying. The “light” evening snacks were more than enough—an all-you-can-eat spread… I couldn’t eat much, but there was even a bartender who made cocktails for us! Breakfast was also excellent! Personally, the sweets were a bit too sweet for my taste… In any case, thank you very much to all the staff.

Both the Room and the building were beautiful and felt very clean. The bed was especially wonderful—not only spacious, but also with just the right thickness and firmness. The pillows weren’t too soft either, so I was able to fall asleep quickly. When we arrived and went out to explore the town, three of us had sore legs and backs, so we were embarrassed to be walking with canes. At dinner, we were told that our table for the next morning’s breakfast buffet had been set at the closest, easiest-to-access spot. We were all truly touched. The food was delicious as well, and both breakfast and dinner were enjoyed at spacious tables with partitions from surrounding guests, allowing us to relax and chat at a leisurely pace.

This was my first visit to Ise Grand Shrine, and I chose this inn because I truly wanted to attend an early-morning worship. I was able to stay in a special room, and the amenities and hair dryer were excellent. With complimentary drinks and alcohol available freely, it made for a very satisfying stay. There is also a private entrance exclusively for guests of the special room, so coming and going for the early-morning visit was very smooth, allowing me to have a truly moving experience at the shrine. My departure time in the morning suddenly became earlier than planned, but they quickly arranged a taxi for me, which was incredibly helpful. Thank you very much. When I visit Ise Grand Shrine again, I would definitely like to stay here. Thank you.

We were very satisfied with the wide variety of sweets in the lounge, and the meals were also very delicious. All three of us agreed we would like to come again. The bath was relaxing as well. We will definitely return—thank you very much.

It is very conveniently located just a short walk from Osu Kannon. The hotel itself shows its age, and the rooms are simple and modest. The in-room bath is not particularly impressive, but the public bath is pleasant to use. The complimentary drinks service and amenities are more than sufficient and much appreciated. It was disappointing that there were no disposable slippers. All staff are kind and courteous. I would like to stay here again if I have the opportunity.

I booked a single room, and I was pleasantly surprised by how spacious it was—more than I expected. Mount Iwaki was right in front of me, and thanks to the great weather, I enjoyed the view on both days. I’d love to come back to see the winter scenery as well.

It was my first time staying in Ochanomizu, and I booked two nights to attend a live show at Tokyo Metropolitan Gymnasium. The hotel is very close to Ochanomizu Station, with plenty of restaurants and a supermarket nearby, and the neighborhood is great for a stroll. The room was stylish, clean, spacious enough, and very comfortable. When unexpected rain started as I was heading out for the concert and I didn’t have an umbrella, they kindly lent me a large one, which was a huge help. All of the staff were very kind and made my stay pleasant. I would definitely like to stay here again!

I had made reservations several times before, but never had the chance to stay until this visit. The Cerulean Lounge was a wonderful space with a Japanese ambiance, and I loved the wide selection of individually wrapped sweets. I was also able to enjoy matcha at a relaxed pace and had a lovely time. For breakfast, I dined at “Sakuragaoka.” Everything was delicious, especially the rice cooked in a traditional kiln and the grilled fish. Thank you as well for accommodating my allergies.

We stayed to celebrate two birthdays and a 70th birthday. Everyone provided wonderful hospitality, and we were satisfied with everything. At dinner, they wrote a message on the dessert plate, which made our stay truly memorable. Thank you very much.

Being right in the heart of Nakasu made me a bit nervous at first, but it wasn’t that noisy at night. There’s a convenience store downstairs, and the station is close by, so it was very convenient. They kindly changed my booking to the ladies’ floor, and the Room layout was functional and stress-free. I could stretch out comfortably in the large public bath and relax well. I’d like to stay again.

It was a very relaxing Hotel. The Halloween-themed Room and the late-night ochazuke were both excellent. The child who stayed with me said, “Thank you for making this Room Reservation.” I’m grateful to this Hotel, and I’d love to stay here again.

I stayed here again for two nights on a business trip. It’s quiet, clean, and comfortable, so I can always stay with peace of mind. I especially like that I can choose a Room with a shower only, as I’m not a fan of unit bathrooms. The Room size and layout are just right, and it’s very easy to spend time here when traveling alone.