Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 70Page Number

After moving from Yokohama to the Kansai area, we were looking for an Accommodation nearby that offers delicious French cuisine and allows for a relaxed one-night stay. In Yokohama, there were several great places in Hakone—about a 90-minute drive away—serving excellent French or Italian food, but for our anniversary we found and decided to try this place on Awaji Island through IKYU. For dinner, we enjoyed beautifully presented and delicious French dishes made with locally sourced seafood, meat, and vegetables from Awaji Island. As I’ve gotten older, the smell of Wagyu fat has become a bit heavy for me, so I asked if another meat could be substituted. They kindly changed it from Awaji beef to roasted lamb loin, which was excellent. From check-in onward we received pleasant service, and at dinner as well their thoughtful yet unobtrusive attention allowed us to enjoy the meal comfortably—we truly appreciated it. Breakfast was also a wonderful surprise: not a buffet, but served in a full-course style. The Hotel faces the road leading to “Ningen no Mori,” but it sits on a small hill; on the other side is forest. From our Room we could see the trees—it was quiet and very relaxing. The Room feels spacious thanks to its high ceiling despite its size. The property consists of three buildings with only a small number of Rooms in each one, so even though the lounge area is not large, it remained calm. We were able to enjoy wine at ease. Perfect for a short getaway. We also heard that venison is served in winter, so we would love to visit again during that season.

This was our second stay, following last year. Spacious and comfortable—our 7- and 5-year-old kids were thrilled and kept saying, “This place is the best!” Last year breakfast was Japanese-style, but this time it was Western-style, which seemed easier for the kids to enjoy.

Although it rained, we still had a truly wonderful time as a family—it didn’t bother us at all. The Facility was very quiet and relaxing, a special place where you can forget everyday life and unwind. Everything we needed was well provided, and our stay was very comfortable. The staff were also genuinely pleasant, and we really appreciated their thoughtful, unobtrusive care. The restaurant we used during our stay was excellent as well! The food was truly delicious and became one of the highlights of our trip. As parents, we were so happy to see our children enjoying every bite. There is also a convenience store nearby, which is handy for quick shopping. Since it rained this time, we’d love to visit again in a season with nicer weather. On the way home, our whole family kept saying, “Let’s come back.” Highly recommended for anyone looking to relax in Karuizawa!

I stayed here for a hike on Onyujima Island and to visit the Nokasayama war ruins. It was a very well-located Hotel, close to Saiki Station and the highway bus stop from Oita Airport. The ferry terminal for Onyujima Island is also about a 10-minute walk away, which was very convenient. Leaflets for nearby restaurants were available in the Hotel lobby, and the recommended place “Toritomi” had amazing chicken tataki. This time I didn’t have enough time to sightsee around Saiki Castle, so I’d like to visit Saiki again. I’ll stay here again next time.

As described in the title, the bathtub was spotless, and the thoughtfully crafted breakfast menu was excellent.

We stayed with one dog and a family of four. As soon as we entered the Room, everyone said, “So clean!” The bathroom, kitchen, toilet, and other water areas were spotless and wonderful. The living room, bedroom, and garden were also comfortable, all the Facility was well equipped, and the thoughtful touches were excellent. Time flew by so quickly that next time we’d like to stay for two nights. The person managing the property was very pleasant as well—it made for a great summer vacation!

We stayed in a top-floor room. This hotel truly takes care of everything. Even though it was raining, we enjoyed the open-air bath with a sky-high view, the large public bath, and the in-room hot spring. The variety at the dinner buffet was unlike anything I’ve ever seen. The made-to-order Mont Blanc prepared in the morning was delicious too. The staff were very courteous. The amenities were also exceptionally well stocked, and I debated buying the hot-spring-made cosmetics at the gift shop but decided against it—however, they were so good that I ended up ordering them online. It’s a hotel where one night just isn’t enough. I’d love to book again for my birthday next year! We’ll be back.

From the moment you enter, the hotel feels luxurious, and the staff are exceptionally courteous. There are plenty of staff members, so there is no waiting time for anything. I was completely satisfied with everything—the view from the room, the cleanliness, and the amenities. I used the hotel’s courier service this time, and they also provided cardboard boxes, which helped reduce my luggage for the trip home. A convenience store and a drugstore have opened near the hotel entrance, making it easy to buy small items after arrival. I would love to stay here again if I have the chance.

I heard that a new Club Floor had been introduced, so I stayed here for the first time. As this is a traditional Hotel in a prime Shinsaibashi location, I didn’t expect much in terms of the Room furnishings, but everything—including the bathroom—had been fully renovated and was extremely comfortable. In particular, enjoying the Osaka cityscape from the long bench by the window or from the generously sized bed felt truly luxurious. The bathroom was also spacious, with plenty of room to fully enjoy both the shower and bathtub. The amenities were especially outstanding—truly top class! Personally, I found the Club Lounge service to be excellent. You can really feel their commitment to food and beverage service; both tea time and cocktail time offerings were genuinely Hotel quality. The staff were friendly in a very Osaka-like way, making it an exceptionally relaxing and welcoming experience. A wonderful Hotel that I would definitely love to visit again.

For quite some time now, I’ve been staying here about once a month. The moment I step inside, my mind switches from the everyday to something extraordinary. I keep coming back because I want to feel that shift. The Room and the meals are flawless, and above all, the quality of the sauna relaxation room is exceptional. To be honest, I like it so much that I almost hesitate to write this—because more people might find out and it could get crowded. The service is also impressively attentive every time—exactly what you’d expect from a top-class Hotel. It feels well worth the price. And most of all, the quiet here is wonderful. There aren’t many places where you can truly unwind and return to yourself in peace. For me, this is genuinely my third place. I hope to keep coming at least once a month for years to come… which is exactly why, if I’m being honest, I kind of hope it doesn’t get too busy (laugh).

We stayed overnight to celebrate our grandchild’s birthday. The Room was thoroughly cleaned, and the bathroom—especially the shower curtain—was spotless, making our stay very comfortable. Breakfast lived up to its reputation, with a wide variety of dishes you don’t see at other hotels. They also used vegetables grown locally in Kobe, which was a big plus. And the juices—these days many places use machines, but not here. There were many drink options, and since I couldn’t resist, I tried small amounts of several kinds. There were also plenty of side dishes, and I ended up eating too much. The staff’s thoughtful hospitality was wonderful as well, and we would love to stay here again.

The staff were very polite and pleasant. On the day of departure, I was unsure whether to put my luggage in a station coin locker or ask the hotel to hold it, and I didn’t say anything. However, the front desk kindly asked, “Would you like us to store your luggage after check-out?” so I asked the hotel to keep it. When I returned to the hotel, I ordered the Nagasaki Café Set in the lounge. It included small portions of local specialties—castella cake and milkshake—so it wasn’t too heavy and was just the right amount for me. The atmosphere was calm, and I could relax. The room was clean, with separate bath, sink area, and toilet. The bed was very comfortable—I ended up sleeping past my planned time. From the window, I could see the “Kamome” Shinkansen. Since my feet were tired from sightseeing, I was happy there was a hot bath facility. However, there were only four washing stations; it would be better to have at least around seven. Also, it closes early (10:00 PM), so I wish it were available until around 11:00 PM.

I’m a returning guest, and every time I’m impressed by the excellent service from the front desk staff. Of course, the location is great, but I also love how clean everything is, including the Room, and how well maintained it feels down to every detail. I also like that each Room is categorized by its theme color. Thank you as always.

We stayed on the day of the September fireworks. As always, the hot springs were wonderful, and the room was clean. You can freely change your yukata, and there are even plastic bags in the large public bath to store what you’ve taken off. These may seem like small details, but they create a sense of comfort and luxury. The service at the dining venue was also excellent. When we arrived, all dinner slots before the fireworks were already full, so our meal overlapped with the fireworks and we were saying how disappointing it was that we might not be able to go see them this time. Before the fireworks started, however, a staff member kindly asked us: “For guests who would like to go watch the fireworks, we can pause your meal for about 30–40 minutes while you’re away. At which course should we stop serving for now?” Thanks to this thoughtful arrangement, more than half of us dining in that same time slot—including us—were able to go down to the beach and watch the fireworks. This is exactly the kind of hospitality you never forget. Thank you very much.

The sparkling Hamamatsu night view spread out below was breathtakingly beautiful and made our stay feel special from the very beginning. From check-in through the next day, the staff’s warm hospitality and perfectly balanced attentiveness were a true model of service, allowing us to relax and enjoy our time with complete peace of mind. Throughout the Hotel, music-inspired motifs were thoughtfully incorporated into details such as elevator décor, door handles, and buttons. Spotting them was a delightful little discovery each time and helped us fully immerse ourselves in the Hotel’s unique atmosphere. With the night view, service, and design all in perfect harmony, it was an exceptionally satisfying stay.

With an in-room open-air bath, in-room dining, and even having the futon laid out for us, everything was taken care of and we were able to relax. The large public bath was great too! The food was delicious, and the room was nicely divided into a sofa/window-side area—perfect for switching between “this side for meals and sleeping” and “this side to unwind while looking out at the sea.” The retro electric fan matched the vibe of Yamatokan’s red roof, really making it feel like we’d come to the seaside (laugh).

I actually made a mistake with my Reservation this time, and only realized it at check-in, but the staff handled it so kindly that it really helped. I felt terrible because it was my fault, and I’m truly grateful. Everyone at the Hotel was very pleasant, which also made my impression of the Hotel even better. In any case, it’s so close to the station that it’s simply perfect. The Room layout also feels relaxing. I think this is a great Hotel when you want to take it easy and enjoy a slow staycation. I always look forward to breakfast when staying here, and once again the selection did not disappoint. The Japanese-style side dishes were delicious, and the Sanuki udon was excellent as well. I was also happy they had green juice. Overall, it felt like a health-conscious menu. The dining area is spacious and bright, which is nice. One downside is that the Room slippers are not disposable. There’s no note saying they’ve been sanitized either, so I wipe them down with disinfecting wipes I bring with me; having something like a sanitizing spray would be appreciated. Other than that, the Room and bathroom were clean and comfortable. When you take the elevator down to the first floor, there’s a café right there as well, and guests receive a discount there, which was a nice perk. There’s also a convenience store just steps away on the same floor. Both are close enough to reach without an umbrella even in the rain. In that sense too, it’s a very convenient location. There are plenty of good restaurants nearby (including in the station building), which makes exploring fun as well. They also have laundry facilities, and during the day it seems fine to open your laptop and work in the breakfast area—so for business travelers on a Multiple Night Stay, this might be an especially good Hotel.

I used JAL miles and randomly chose Matsuyama, and I had a very comfortable stay. It was a one-night, two-day solo trip, and I enjoyed exploring all around with a sense of nostalgia. At the Hotel, I stayed stress-free in a corner Room with several windows, and both dinner and breakfast were excellent. I would stay again if I have the chance. Thank you very much.

We made a same-day Reservation for a family of four, and were truly impressed by the warm, attentive hospitality. The Ryokan has a wonderful sense of history and is beautifully maintained, making our stay very comfortable. Located right next to Izumo Taisha Shrine, we were able to visit early in the cool morning, enjoy a delicious local breakfast at the Ryokan, and take our time shopping afterward.

Sorry for the late review. I always search for and stay here when I come to Tokyo because I prefer a bathroom with a separate washing area. Most of all, even with lots of luggage, it’s great not having to worry about the weather—the entrance is inside the station right after you exit the ticket gates. Although it’s close to the station, the room is quiet and comfortable. There’s a bus stop right in front of the property, and not only convenience stores but also a supermarket just a short walk away, so it’s easy to find food and do shopping (including 100-yen shops). With prices rising these days, there are times when it can be hard to afford depending on the season, but I’ll continue to stay here.