Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 33Page Number

We stayed here for our wedding anniversary trip. From the moment we arrived until the very end, we truly had a wonderful time. The Room was spacious and spotless, with thoughtful attention to every detail. It was so comfortable that we honestly wished we could stay there forever. We were also delighted to receive a Room upgrade this time—thank you so much. Above all, the meals were beyond words—absolutely delicious. Every single dish was outstanding, and the dining experience itself became a special memory. Because it was our anniversary, you even prepared a surprise dessert plate for us. We were deeply touched by your unexpected kindness. All of the staff were warm throughout our stay, full of attentive care and hospitality, and we found ourselves thinking again and again how glad we were to have chosen this place. The Room, the meals, the Onsen, and especially the staff’s thoughtfulness—everything was exceptional. We couldn’t be more satisfied with our stay. We have stayed at many Accommodations over the years, but this is without a doubt the best one we have ever experienced. We are truly glad we chose “Hakone Gen” for such an important anniversary. When we visit Hakone again, we would love to stay here again. Thank you very much for such a wonderful time and unforgettable memories.

We stayed at KASUIEN MINAMI on a road trip. From the warm welcome when we arrived to the send-off when we left, we truly appreciated the staff’s thoughtful attention to detail. As a Diamond member benefit with Ikkyu, we even received a dashi pack as a farewell gift. Our room was luxuriously designed with an indoor bath and a separate bedroom, making it easy to relax at our own pace. Both the kaiseki dinner and the breakfast buffet were excellent—not only in taste but also in generous portions. Every dish was genuinely delicious. While it is on the pricier side, we enjoyed hospitality and time that fully matched the cost, and it was a stay we were sincerely satisfied with.

The breakfast buffet is very delicious, with a great selection of everything you’d want for breakfast. The large public bath is also clean and relaxing. This Hotel offers everything you need without any unnecessary extras.

The Room had a beautiful Tokyo Skytree view. The bathroom was separate from the toilet, so I could relax comfortably. Breakfast was delicious, especially the orange juice and omelet. Still, I was surprised that there were so many foreign guests.

We traveled as three generations with my mother and my 90-year-old grandmother. The meals and the service were very reassuring—just what you’d expect from a Hotel that also hosts weddings. The bath had a sauna, but it would have been even better with a cold plunge pool. At night we went stargazing, and in the morning we took a walk to SAWAMURA. I think it’s a great Hotel that all ages can enjoy. Thank you very much.

I was extremely satisfied with all the Facilities in the property. The all-inclusive plan and the amenities bar were both excellent. The meals were delicious, and they were served at just the right timing. I truly felt genuine hospitality from all the staff, and it was incredibly comfortable! I will definitely be back again.

Overall, it is very clean and well-equipped. From the entrance, the atmosphere feels extraordinary and exciting. This attention to detail is carried through to every corner. The Room amenities are excellent, the meals are outstanding, and the service is pleasant. The only disappointment was that the hair dryer felt ordinary and a bit old. Great value for money, highly recommended.

Once again, I was very satisfied with the cuisine, the Room, and the service, and had a wonderfully relaxing stay. Dinner in particular was excellent and truly outstanding, including the salt-grilled ayu we ordered separately. One request: drinks in the lobby lounge end at 7:00 PM, but it would be appreciated if guests could have a drink after dinner, so I would be grateful if you could consider staying open until around 9:00 PM. In any case, I would like to visit again in a different season and look forward to enjoying your delicious food and sake. Thank you for your hospitality.

This was our second stay. They prepared a spacious room on the 6th floor, which was convenient as it was on the same floor as the large public bath. There was a wide variety of yukata patterns, and it was fun to choose the colors for the obi and tabi socks as well. The meals were served in a private dining room, beautifully presented in colorful dishes, with delicate and refined flavors. I especially love sweets, so I was happy to enjoy three different desserts. The hot springs were wonderful—especially the open-air bath with its great view. It’s a quiet place where you can relax at your own pace, so I recommend it for anyone who enjoys taking things slow. I would love to stay here again.

This was my long-awaited trip to Huis Ten Bosch. I considered staying at one of the official Hotels inside the park, but chose this Hotel for its extensive Facilities, the large number of positive Reviews, and the reassurance of the Okura brand. Even before arriving at the main entrance by car, I was overwhelmed by the sheer scale of the building’s exterior. The stunning stepped atrium from the 1st to 3rd floors also set an exciting tone for a truly luxurious stay. The female bell staff member was exceptionally polite and kind, saying, “We’ll take your luggage up via a separate elevator, so please go ahead to your Room.” When I entered, there was an adorable teddy bear on the table by the window. The message card read, “Happy Birthday,” and since it was my birthday month, it was such a delightful surprise! She also wished me a happy birthday in person, which really moved me. From my Room we could see not only Huis Ten Bosch but also views out to open water—an amazing panorama. It was during the Obon holiday period so there must have been many guests staying, yet thanks to how spacious the Hotel is overall, it never felt crowded. Above all else, every staff member’s attentive service stood out. I’ve stayed at many Hotels and usually find something to complain about somewhere—but this time there wasn’t a single issue, and I enjoyed every moment in complete comfort. While this is clearly a Hotel designed with visits to Huis Ten Bosch in mind, once you cross the bridge there’s also a JR station (remarkably close to the waterfront), so on day two we took the train and went as far as Sasebo. It’s also very useful as a base for sightseeing in Nagasaki City or Sasebo. The breakfast buffet had an excellent variety with plenty of both Japanese and Western options—I ended up eating far too much. This was my first time visiting Nagasaki and Huis Ten Bosch, and it became an unforgettable trip full of wonderful memories. Next time I’d love to stay longer—this truly is an outstanding Hotel. Thank you very much!

During our stay at Hanaogi, we loved the pleasant atmosphere throughout the Accommodation, and above all, we were touched by the warm hospitality of every staff member, which allowed us to spend a truly relaxing time. The Onsen was wonderfully soothing—both the open-air bath in our Room and the large public bath helped us unwind completely. The cuisine also captured a strong sense of seasonality, with excellent overall balance in both pacing and course order, bringing out the natural flavors of each ingredient—it was outstanding. To everyone at Hanaogi, thank you for creating such wonderful memories. We would love to visit again.

Due to unexpected trouble, my check-in was significantly delayed and I was about to give up on dinner, but they kindly prepared it for me without any fuss, which was a huge help. The food was delicious and full of Gifu flavors, the Room had a wonderful traditional atmosphere, and the Onsen was incredibly relaxing—everything was perfect! Next time, I’d love to stay and enjoy it at a more leisurely pace.

Thank you very much for taking such great care of us during our stay. The welcome drink, private bath, Onsen, meals, and service—everything was excellent. Moving around the property in samue was also very convenient. Lately we have often stayed at foreign-owned Hotels, so we were able to truly relax thanks to your warm and thoughtful hospitality. We would love to visit again.

It was my parents’ first long-distance trip in a while, and they were delighted with the lounge upon arrival, enjoying alcohol and desserts. They remained in great spirits thanks to the thoughtful hospitality throughout our stay. At dinner, every dish was delicious, and even I—usually a light eater—found myself eating more than usual. After enjoying the spacious Onsen, we had a wonderful time chatting in the nostalgic Kiku Room while looking out at the garden. Thank you for such a lovely time. I was so happy to see how much my parents enjoyed it—it was truly worth bringing them here. Thank you very much.

We stayed with my son’s family—six of us in two Rooms. There was a free shaved-ice service in the arrival lobby, which delighted the kids. The Room was spacious and comfortable. The only drawback was that we couldn’t adjust the air-conditioning temperature very well, but everything else was fine. The large Onsen public bath was also spacious, and we were able to relax and enjoy the Onsen. It may have been a circulated bath, as there was a slight chlorine smell, but there was also a sauna and we had a pleasant stay. Both dinner and breakfast were buffet-style for the first time in a while. Dinner offered all-you-can-eat sushi, sashimi, sukiyaki, steak, and more; breakfast was also very tasty, including local ingredients. I think this is a great Ryokan where three generations can enjoy themselves and everyone can be satisfied.

I visited Kumamoto with my mother for the first time in over ten years to attend a concert. Although our stay was limited to one night and two days, thanks to the Hotel’s calm atmosphere and the thoughtful care of all the staff, we were able to spend a relaxing and comfortable time. My mother was also very pleased, and I truly feel glad we were able to stay here. I understand that full recovery from the recent earthquake may still take time, but in my own small way, I hope that visiting Kumamoto can be of some help. I sincerely wish for a swift recovery. If I have another opportunity to visit Kumamoto, I would love to stay at this Hotel again. Thank you very much for your warm hospitality.

This was my first stay. From the warm welcome on arrival to the send-off at departure, everything was a truly satisfying experience. I hope to stay again during the autumn foliage season.

This was our first stay, and thank you very much for preparing such a wonderful room! Our family had a great time. Since we have small children, we really appreciated the valet service on hot days, and we were truly happy when your staff kindly helped carry our plates to the table at the breakfast buffet while I was holding my child. We were also able to transfer our breakfast vouchers to the lunch buffet at your affiliated hotel next door, which was very helpful—especially on days when we had to head out early in the morning—so they didn’t go to waste. The hotel offers excellent value for money and well-equipped facilities, and it’s a place I would gladly recommend to friends and acquaintances. Thanks to you, it was a very satisfying trip. We would love to stay again.

It was a wonderful, very quiet Onsen Accommodation with a great sense of privacy. As it has only been a little over four years since opening, all the Facilities are new and feel very pleasant. The open-air bath had water that warmed us through to the core, and we enjoyed it many times. The seafood-focused meals were delicious for both dinner and breakfast, and the portions were just right for us. Nothing overly elaborate—just gentle dishes that highlight the quality of the ingredients. The spiny lobster in particular was excellent among the sashimi. The staff member who looked after us was also very kind, making our stay extremely comfortable. Thank you very much. Since it’s not far from central Tokyo, we would love to visit again.

This was our first stay since visiting Nasu Wan. It’s a very nice Hotel—dog-friendly and well stocked with amenities. The meals featured many local specialties and were delicious. The Room was spacious, and our dog was able to relax comfortably. Great value for money, and we’d love to stay here again.