Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 30Page Number

I stayed here on the 1st and 3rd nights of a 3-night, 4-day trip. I’ve stayed many times, and it’s always very comfortable. This time I was traveling during a typhoon, but because the hotel is adjacent to Tokyo Station, I was able to enjoy various places without getting wet in the rain, which was a huge help. The Room is always clean, and the breakfast is delicious. The staff were very kind and treated my children warmly as well. I will definitely stay again.

This was my second stay. This time, I traveled with my elderly mother. They accommodated the Room request I had shared in advance, and the front desk staff were very kind and helpful. It was a comfortable stay. I would like to stay again.

We stayed this time for a girls’ trip. The food was truly delicious, and we’re always satisfied. The salt-grilled char is a must. Ice cream after the bath and relaxing time in the lounge were perfect for our girls’ trip. I always think I’ll try the footbath, but somehow never do. The freshly baked bread brought around in the morning and the limited-edition jam were the final, unforgettable touch.

Thank you very much for taking such great care of us during our stay. The welcome drink, private bath, Onsen, meals, and service—everything was excellent. Moving around the property in samue was also very convenient. Lately we have often stayed at foreign-owned Hotels, so we were able to truly relax thanks to your warm and thoughtful hospitality. We would love to visit again.

The entire hotel felt refined and stylish, and the room was spacious enough to be very comfortable. The bath wasn’t crowded, and I was happy with the amenities and the ReFa hair dryer! The records—one of this hotel’s signature features—seem to divide opinions, but we borrowed a variety of nostalgic records and really enjoyed them. Please don’t get rid of them! At night, we enjoyed craft beer and a mikan sour at the complimentary lounge, along with various snacks we picked up from nearby shops. Wearing yukata and borrowing a cute basket for a stroll was also an experience you don’t often get. In the morning, we went to Dogo Onsen Annex Asuka-no-Yu. Online it said there would be a 15-minute wait, but we got in right away and it was quiet. It was crowded at night, so morning might be the best time to go!

This time, we were completely satisfied with the Room, meals, and staff. Last time, the front desk staff were unfriendly and I wondered what was going on, but this time both check-in and check-out were very pleasant. The meals were also delicious, and although it was the same attendant as last time, they were extremely considerate. Thank you very much!

On a whim, we decided to take a refreshing getaway and made a same-day Reservation at Nampuro, which we’d been curious about for some time. It was our first trip in a while, and while we were excited, we tried not to set our expectations too high when we checked in—but the moment we stepped inside, our excitement just kept growing! We stayed in Grand Oceans, and from the instant we got off the elevator—seeing the wide selection of drinks and light snacks—and walked down the beautifully atmospheric hallway, then opened the door to our room… everything was amazing. One “This is incredible!” after another. A bath with an ocean view, delicious meals, relaxing in the room with drinks—it was exactly the refreshing trip we had been looking for. Since it was raining, it wasn’t quite a breathtaking view this time, but we found ourselves saying, “Next time let’s come when it’s sunny,” and ended up promising each other another stay! Thank you for such a wonderful time. We’ll be back!!

We stayed here to celebrate our dog’s first birthday. It was our first family trip with the puppy we had just welcomed home, and we had many worries, but thanks to the kindness of the staff and the well-stocked amenities, we were able to relax and enjoy a comfortable stay. And above all, the meals were delicious!! We had both breakfast and dinner, and both left us completely satisfied—full in body and heart. The Onsen in the large public bath was wonderful as well. The open-air bath in our Room is not an Onsen, but it was spacious and relaxing. Our family has already been saying how we want to come back again soon.

We stayed with my son’s family—six of us in two Rooms. There was a free shaved-ice service in the arrival lobby, which delighted the kids. The Room was spacious and comfortable. The only drawback was that we couldn’t adjust the air-conditioning temperature very well, but everything else was fine. The large Onsen public bath was also spacious, and we were able to relax and enjoy the Onsen. It may have been a circulated bath, as there was a slight chlorine smell, but there was also a sauna and we had a pleasant stay. Both dinner and breakfast were buffet-style for the first time in a while. Dinner offered all-you-can-eat sushi, sashimi, sukiyaki, steak, and more; breakfast was also very tasty, including local ingredients. I think this is a great Ryokan where three generations can enjoy themselves and everyone can be satisfied.

We stayed with my mother to celebrate her 88th birthday, along with my wife and me. We had requested slightly smaller portions, and the meal was still more than satisfying—we were able to relax and enjoy it at a leisurely pace. As a surprise, the staff gave us a heartwarming celebration for her 88th birthday, and I’m truly grateful that I was able to show my appreciation as a child in such a meaningful way. Thank you very much for your thoughtful care for my mother, who has difficulty walking, especially during the transfers to and from the station and to our detached room. Lastly, when you said “Please come again,” I could accept those words sincerely. Thank you very much.

I visited Kumamoto with my mother for the first time in over ten years to attend a concert. Although our stay was limited to one night and two days, thanks to the Hotel’s calm atmosphere and the thoughtful care of all the staff, we were able to spend a relaxing and comfortable time. My mother was also very pleased, and I truly feel glad we were able to stay here. I understand that full recovery from the recent earthquake may still take time, but in my own small way, I hope that visiting Kumamoto can be of some help. I sincerely wish for a swift recovery. If I have another opportunity to visit Kumamoto, I would love to stay at this Hotel again. Thank you very much for your warm hospitality.

We had a relaxing stay as a couple. The service was excellent, and the property was kept very clean. The meals were especially outstanding, and we could really feel the care and passion of the kitchen staff. Everything was beautifully and thoughtfully presented, and the flavors were superb. We also enjoyed a variety of desserts, which made us very happy. We would love to visit again. Thank you very much.

My family and I have stayed here many times. It’s close to the station, well located, clean, and comfortable. Above all, the front desk staff are all kind and courteous, making it a welcoming Hotel where you can feel at ease.

It was a wonderful hotel by the sea in Beppu. The location was great, and we were able to see the moonlight path and the sunrise path. The staff provided pleasant service, the restaurant offered a calm dining atmosphere, there was a wide variety of complimentary drinks, and we even received a birthday gift. It made for a great day. Thank you very much.

Both dinner and breakfast (we chose the Japanese set) were perfectly seasoned and truly delicious. The conger eel fritters were especially outstanding. The after-bath ice cream, morning milk, and complimentary drinks were also plentiful, so we could enjoy them throughout the day. The amenities were well stocked as well—Sekkisei toner, emulsion, face wash, and cleansing products were provided, so there was no need to bring our own.

With Hotel rates rising lately, I hadn’t had many chances to stay, but with my birthday coming up, I visited again for the first time in a while. These days, many Hotels seem busy with inbound travelers, and it’s often hard to receive Diamond member benefits. Here, even though the Hotel was nearly full, they still provided them, which made me very happy. The Room was just as before—very clean, with large windows and a great view. It felt like a unit in a luxury apartment building, and I was able to truly relax. The service was excellent and made me want to stay for as many nights as possible. I can’t visit often, but I hope to come again soon. Thank you very much.

From check-in to check-out, we received very attentive hospitality. The Room, bath, meals, and service were all excellent—an Accommodation we were truly satisfied with. We had such a meaningful stay that we didn’t want to return to reality. Thank you very much.

An auberge in Ise-Shima. Both the facilities and pricing are casual, but the dining is exceptionally satisfying. Accommodation and meals here are often expensive, but this place is a great value at around JPY 20,000 per person for one night with two meals. The restaurant has high ceilings and large glass windows, creating a bright, open atmosphere. At night the lighting is slightly subdued, making the ambience even better. As expected in Ise-Shima—known as “Miketsukuni,” the land of fine food—plenty of local ingredients are used. We thoroughly enjoyed abalone, Kumano beef, and spiny lobster and were very satisfied. The cuisine feels like creative fusion combining Japanese and Western styles. The presentation was as delicious to look at as it was to eat. In particular, the pairing of tender, fragrant eel with springy abalone—accented by sansho pepper—was outstanding and truly unique to Ise-Shima. Shima conger eel (hamo) and grilled eggplant with doburoku miso and ginger sauce Wild softshell turtle Japanese medicinal soup Local fish salad-style dish Abalone and eel grilled with sansho pepper; kinome miso and sansho olive oil Charcoal-grilled Mikumano beef with tomato-and-shiso condiment Corn rice; miso soup with spiny lobster broth Pistachio mousse and mango sorbet

I made a Reservation the day before my stay after reading the reviews. It was No Meals Included, but the service and atmosphere were great—this was a wonderful Hotel just as described. There is parking, and it’s fairly close to the station, so I recommend it. If I have the chance to visit again, I will definitely stay here. To all the staff, thank you for providing such a comfortable space.

At check-in, we were told our Room had been upgraded—what a wonderful surprise. Thanks to that, we were able to enjoy an even more relaxing stay than usual. Also, my husband accidentally left something behind, and you contacted us promptly before he even noticed. We are truly grateful for your kind help and support.