Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 253Page Number

I made a Reservation on behalf of my parents, and they said it was wonderful! They mentioned that many of the staff were foreigners, so there were a few things they didn’t fully understand, but the food was delicious and they had a very enjoyable stay. The Room felt a bit old, and the railing was low, so families with small children should be careful. They also really enjoyed trying the sand bath for the first time. They were happy that the shop was spacious as well. They chose a Plan with all-you-can-drink; the draft beer was excellent, but the meal was so good and filling that they couldn’t drink much beer—haha. For dinner, I had noted in advance that they can’t eat fish, and you kindly accommodated this. My father was especially happy because everything served was something he could eat, which made me happy too. Thank you very much for taking such good care of my parents. Next time, we will stay with our whole family. Thank you again.

We stayed here during the Obon holidays with our family and our dog. The Room felt a little small for four adults plus a dog, but the amenities were well stocked, everything was thoroughly cleaned, and we had a very comfortable stay. The grass in the dog run was also beautifully maintained, and our dog seemed to have a great time. Some Reviews mentioned concerns about the food, but they kindly accommodated our request as we are not fond of river fish, and the meals were actually delicious. There was a wide variety of dishes—so much so that we wished we had started dinner a bit earlier to enjoy even more. It seems the dining hall offers many other menu items besides what we had this time, so next time we would like to choose a Plan without meals and try various dishes there. All of the staff were very kind and handled everything with care even during the busy Obon period, which impressed us. It was a wonderful Accommodation that made us want to return for another family trip. Thank you very much for taking such good care of us.

We stayed for two nights. The location is close to the downtown area, making it convenient for getting to Matsuyama Castle, Dogo Onsen, and anywhere else. The Room was spacious with stylish interiors, and our family of four was able to relax comfortably. It almost felt like a waste to use it just for sleeping. The in-room sauna was also wonderful and very relaxing.

I stayed for two nights, and the Room had a warm, calm atmosphere rather than a typical business-hotel feel, making it very comfortable. The bed and bathroom were spacious, yet the Room didn’t feel cramped at all. Having a separate toilet was also a great touch and very convenient. It’s close to the station with excellent access, and there’s a convenience store nearby. Check-in and check-out were smooth as well. There are several well-known cafes in the area, along with plenty of restaurants.

Even though we arrived late at night, check-in was smooth. After resting, we enjoyed sightseeing in the morning and a live show at night (also easy to get to Makomanai!). Even without cleaning during our Multiple Night Stay, we were provided with fresh towels. (If I had to ask for more, it would be nice to have bottled water as well...) The complimentary drink corner was great—having some chilled non-alcoholic options would be even better. We had a very comfortable stay. We’ll be back next year on tour as a mother-and-daughter trip!

This time I wanted to try fishing at Kesennuma Port, so I stayed at this Accommodation because it’s close to the fishing spots. It’s located on a hill right in front of the port, with a great view. From the main entrance you can overlook all of Kesennuma Port, and it was such a refreshing place. What’s more, thanks to the very unique elevator tower, it was super convenient—I could get to the fish market on ground level in just 2–3 minutes. The building itself feels a bit retro and has a Showa-era vibe, so it may not be for everyone, but I found it very comfortable. What really impressed me was the night view of Kesennuma Port—and the sea urchin and hoya! The scenery completely changes from daytime; with the illumination it felt almost like a theme park. I was truly moved. I also enjoyed night fishing while taking in the lights—please do see it in person if you can. And the dinner served this time—sea urchin on its shell and hoya sashimi—was incredible. The sea urchin I had before at a Hotel in Minamisanriku was delicious too, but Kesennuma’s sea urchin is no joke! It had rich sweetness and umami and tasted amazing. The hoya sashimi may have been the best I’ve ever had. The ocean aroma and perfectly firm texture were irresistible for anyone who loves hoya. All staff were polite and very pleasant. Some seemed new, but their sincerity came through, and it made me feel this is a well-run Hotel. I suppose there’s no helping that some Facility areas are a bit old, but even taking that into account, I’d definitely like to stay again.

I originally made a Reservation for four nights, but due to the typhoon, we shortened our stay. Since it was a last-minute schedule change, there may have been food left in the refrigerator, and we may have caused some inconvenience for housekeeping. The Reservation center staff kindly accommodated the sudden change, and their warm support was very reassuring during an uncertain time. As for the Room, it was spacious and very comfortable, with everything provided—such as a hair dryer, amenities, and kitchenware. It was also nice to be able to enjoy the drinks in the refrigerator right after arrival. One note: each time we used the washing machine, an “C09” error appeared. After checking online, it seemed related to the lid sensor; by opening and closing it again we were able to use it. I’m sharing this just in case for future guests. I also would have liked more time to try the ReFa hair dryer and the Mirable shower. We would love to stay again on our next visit.

I stay here once a year when MEET THE BEAT! is held. Free parking and within walking distance of the station, yet reasonably priced. The Room had also been renovated and was very clean. I will stay here again next year. Thank you.

The Room had just been renovated and the interior was lovely. Although the bathroom and toilet space was small, there was a mini sofa in the Room, which was convenient. Above all, the woman at the front desk was kind and left a very positive impression. The area is full of construction, and even the nearest station entrance has been closed, so Akasaka has changed a lot. However, getting around Tokyo was very convenient with access to the Chiyoda Line and Ginza Line. Roppongi is also within walking distance. I would stay here again if I have the opportunity.

The location was excellent—close to Yufuin Floral Village and Lake Kinrin, which made it very convenient. The meals were satisfying both morning and evening, with delicious rice and meat. Since it was a weekday and during mealtime, there were few guests in the bath, so I could relax and soak at my leisure. The water temperature was just right. The Facility is old, but it was well cleaned. At such a reasonable rate for an overnight stay with meals included, I would happily stay here again whenever I visit Yufuin.

We have been staying here as one of our regular Accommodations since your opening, for family trips and business travel. About 16 years ago, when our children were small, breakfast was a must for us, and I remember it being far better than it is now. However, in the past few years, I regret to say it no longer feels like a level we can continue choosing based on those memories. Given the location, it is an excellent base whether heading north or south. I believe your Accommodation holds an important position as a key presence and landmark in the Chubu region. I hope that, even without making it extravagant, you will be able to take steps to bring the breakfast quality back to what it once was. I understand the food and beverage department faces challenges amid cost competition, but I sincerely hope you can create an environment where improvements can continue.

Within walking distance of Tomari Port, it’s an ideal location for those heading out to the Kerama Islands. There’s nothing to fault—everything from the cleanliness of the Room to the front desk service is excellent. The thoughtful touches, such as complimentary drinks, are impressive, and having a pool is another big plus. Personally, I highly recommend it. It feels like there are many international guests and a lively crowd. That isn’t necessarily a bad thing, but it may not suit those who prefer a quiet Accommodation.

Ever since I found this Hotel, I haven’t stayed at any other Hotel in Obihiro. It’s a little away from downtown, so it’s quiet, but you can still walk into town, so there’s nothing to complain about. The Room feels a bit dated, but I have no complaints at all. The bathroom is spacious, and you can relax in a roomy bathtub. I’ll definitely stay here again.

I stay here every time I travel for business. It’s very convenient, close to the station, with a convenience store right next door. This time I left early in the morning so I didn’t have breakfast, but the breakfast offers a good variety and is always very tasty. The front desk staff are helpful, and the Room service is excellent as well, so I’m always very satisfied with my stay. I will continue to stay here in the future—thank you in advance.

Tokyu Stay offers in-room laundry facilities, which I always appreciate, and the Gotanda location was particularly excellent. Firstly, it is conveniently located near the station and easy to find. The room features practical shelves, a chair with a backrest as well as a stool, conveniently placed outlets, and ReFa products. Additionally, I requested a taxi during my stay and was impressed when they addressed me by my last name even though we had only met briefly at check-in. I would love to stay here again!

The complimentary drinks and soft-serve ice cream after check-in were a nice touch. There was also bread at breakfast, but it ran out quickly and wasn’t replenished afterward. There were no skincare items like toner, so be sure to bring your own! Great value with no unnecessary frills or extravagance, so I could relax without feeling self-conscious. The meals were pretty good as well. I’d like to visit again if I have the chance.

The Onsen was crowded, but it felt wonderful. There were also various L’Oréal oils available, which was a nice touch when blow-drying. The Room felt clean. The window blinds wouldn’t fully close to the bottom, so the morning sun was a bit bright at bed level, but overall it was a convenient Hotel with great access for getting around and sightseeing.

We stayed for two nights from 8/23 in an annex Triple Room as a family of four, including a 9-year-old boy. When we checked in, four beds (one was a sofa bed) were already prepared. The beds were very comfortable, and the shower room even had a ReFa shower head. The amenities were more than sufficient. The entire Room was clean, and there was an electric kettle along with instant coffee and tea. Since our Room was on the first floor, we could step directly out into the front garden, and our child was thrilled to catch insects. The pool was also clean and very pleasant. The Onsen is effective for muscle fatigue relief and improving skin condition. We would definitely like to visit again.

I stayed here for the first time because of its great location near Morioka Station. It would be even more convenient if there were a large public bath and a light breakfast, but I guess it can’t be helped. The Hotel’s parking area is quite narrow.

My spouse and I stayed here after a round of golf. Being able to stay at the adjacent Hotel after golf was very convenient, with no travel needed. It was also great to be able to soak in the Onsen after golf and relieve our fatigue. Dinner was a buffet, but it was in the same venue as lunch during golf, so we thought choosing a course meal might have been better. At breakfast there was someone cooking omelets, so we feel having a live kitchen at dinner as well would improve the quality of the buffet. While temperatures in the Kanto region were around 35°C, Tsumagoi Village had a high of about 28°C, which made it very comfortable. We would like to visit again as a summer retreat.